• Spearheading early adopter groups and overseeing monthly patches to ensure system integrity and security.• Configuring and maintaining SCCM PXE and Autopilot builds for streamlined Active Directory deployment, optimizing system efficiency.• Conducting rigorous testing and validation of device compatibility for Modern Managed deployment.• Developing comprehensive documentation to standardize best practices and streamline operations.• Implementing principles of least privilege (PoLP) to enhance security posture and mitigate potential risks.• Advocating for progressive development strategies to drive innovation and transition while supporting legacy systems.• Optimizing operational tasks to maximize cost-effectiveness and resource allocation.• Managing Intune, SCCM, Active Directory and SQL for access in various supported systems.• Utilizing AI tools such as ChatGPT and Copilot to assist in workload and development wherever sensible.• Facilitating alignment by coordinating project timelines and milestones, ensuring cross-functional team and stakeholder engagement for timely delivery.• Tracking and reporting key performance indicators (KPIs) using Power BI, SCCM, Excel, and SQL, delivering actionable insights and progress reports for data-driven decision-making.• Designing and executing enterprise-wide implementation strategies, leveraging Agile methodologies to align project goals with organizational priorities, achieving measurable, scalable outcomes.

• Facilitated seamless communication between the Build team and various departments to ensure project alignment.• Conducted comprehensive benchmarks and hardware testing to establish enterprise-grade standards.• Facilitated new equipment setup and provide end user support leveraging (insert whatever you all use to remote into user devices now here) to provide ongoing troubleshooting support. • Created automation using PowerShell, Excel, and Power Automate to streamline processes and increase efficiency.• Focused on delivering high-quality service to meet consumer needs and foster long-term relationships.• Collaborated within a team environment to share knowledge and optimize workflows.• Managed ticket handling through Service Now, ensuring prompt resolution of technical issues.• Leveraged SCCM and Active Directory for efficient device deployment, configuration, and remote management.• Maintained proactive communication with stakeholders to ensure alignment with project objectives.• Collaborated to maintain inventory levels for active deployment at primary site from supply center.

As a contractor through TEKsystems with PC Build Team. Building and configuring computers for a verity of companies within the Koch network.

As a contractor through TEKsystems. I worked as a technician to configure Windows 10 and Windows 7 computers for a Ministry wide refresh of devices.