Neil Dielman Email and Phone Number
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Neil Dielman personal email
Technical sales leader with a proven track record of over attaining corporate revenue, units, and margin goals; Extensive experience in Dell’s Enterprise Solutions Organization selling enterprise products to multiple verticals; Ability to work solo or in tandem with an outside sales team to drive exceptional results; An acute capacity to identify customer pain points of a highly technical nature, build rapport, prescribe the right solution, engage in competitive discussions and drive sales opportunities to fruition.Specialties: Server, client, SAN, tape, NAS, DAS, power/cooling, and switching architecture from a technical sales perspectiveDR planning, virtualization, SAN sizing, business continuity in the data centerBusiness sales processes (account management, identifying customer pain points, offering effective solutions, and deal closure)Technical support, call center operations, training, technical writing, and product testing
Dell
View- Website:
- delltechnologies.com
- Employees:
- 270292
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Technical Sales - Account ManagerThornburg Computer Services Apr 2018 - PresentAustin, Tx
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Technical Sales - Health Care & Life ScienceDell May 2011 - PresentMy position entails identifying a HCLS customer's enterprise needs/pain-points, offering solutions, and assisting in closing these business deals solo or in tandem with my account managers and field resources.
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Server & Storage Specialist (Mid-Market)Dell Jun 2006 - Apr 2011My technical sales role entails that I identify a middle-market customer's enterprise needs/pain-points, offer solutions, and assist in closing these business deals solo or in tandem with my account managers and field resources.
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Resolution SpecialistDell Jan 2005 - Jun 2006Technical support coach and acting technical supervisor for technical support agents in a call center environment
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Dimension Els Support AnalystDell Jul 2001 - Jan 2005I took Dimension (desktop) calls within 21 days of their invoice date and troubleshot customers’ issues until resolution took place taking ownership when necessary. These calls were root caused in an attempt to understand why the call took place. I also reported any technical trends with the calls I took on a day-to-day basis in a database program which I also administered. We ultimately assisted the company in making sound business decisions to curb the costs inherent to these call generators and improve the customer experience by reducing these call catalysts.
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Csd Resolution Assistant/Support AnalystDell Oct 1999 - Jul 2001This position entailed providing effective resolution to customers’ technical issues concerning Dell computers online. I typically handled multiple customers simultaneously via Motive’s Support Desktop chat software (Dell Resolution Assistant). I also worked with team members to devise creative and innovative approaches to “get the job done” where established procedures did not exist (brand new team and concept). I was also responsible for authoring new text macros that were utilized by fellow technicians to communicate concise and digestible resolutions to customers’ problems online.
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Csd Sr TechnicianDell Mar 1999 - Oct 1999I provided phone support to customers on operational and maintenance issues concerning our Dell products.
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Csd Sr TechnicianInterim Consulting Sep 1998 - Mar 1999I provided phone support to customers on operational and maintenance issues concerning our Dell products. My contract with Interim ended after six months of service once Dell Computers extended me a permanent job offer.
Neil Dielman Skills
Neil Dielman Education Details
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3D Animation
Frequently Asked Questions about Neil Dielman
What company does Neil Dielman work for?
Neil Dielman works for Dell
What is Neil Dielman's role at the current company?
Neil Dielman's current role is Technical Account Manager at Thornburg Computer Services.
What is Neil Dielman's email address?
Neil Dielman's email address is ne****@****gcs.com
What schools did Neil Dielman attend?
Neil Dielman attended Austin Community College.
What are some of Neil Dielman's interests?
Neil Dielman has interest in Screen Prints, F1 Racing, Photography, Travel, Home Theater.
What skills is Neil Dielman known for?
Neil Dielman has skills like Virtualization, Enterprise Software, Data Center, Dell Computers, Storage Solutions, Vmware, San, Storage Virtualization, Cloud Computing, Salesforce.com, Technical Support, Compellent.
Who are Neil Dielman's colleagues?
Neil Dielman's colleagues are Terry Dunk, Ned Moloney, Emmett Hill, Jessie Carson, Scott Devita, Allen Lainez, Federica Poletti.
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