Nick Dillard Email & Phone Number

Midwest Region

As Chief Operating Officer, I have provided the leadership, management and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems in place to effectively grow the organization and to ensure financial strength and operating efficiency. Accomplishes this through a respectful, constructive and energetic style, guided by the objectives of the company.

I lead private CEOs, business owners, and executives to help them step out of the day-to-day to think differently, gain insights, make better decisions, take bold action, and generate meaningful results. As a result, my clients experience new levels of intention, freedom, power, creativity, fulfillment and transformation.

Greater St. Louis Area

Managed operations for 6 dental practices, P&L responsibility of $7.8 million. Responsible for driving results and profit growth within the region exceeding expectations in annual revenue. Led each office manager to achieve a high level of employee engagement that consistently produced a perfect patient experience. Identified and developed associate doctors into future owner doctors for the region through effectively utilizing resources provided by support departments. Developed strategic plan for region and execution of systems with concurrent accountability in order to achieve same office growth. Oversaw the attracting, recruiting, on-boarding, developing and retaining Office Managers, Owner Doctors, Associate Doctors, Hygienists and Specialist into the region

Greater Chicago Area

Led operations of 19 locations with revenue of $26 MM and 200+ employees. (16 practice and three charters – Franchise Ownership.) Full P&L responsibility including budgeting, personnel development, and performance evaluation/feedback. Developed strategies to achieve sales goals, rebuilt the brand image, and implemented process improvement systems.Oversaw 45 veterinarians that managed the medicine aspect of the hospital. Influenced doctors in developing customer relations, increased invoicing, and improved retention resulting in revenue and profitability growth. Developed Franchisee Relations and buy-in with three independent business owners. Influenced revenue, profitability, customer service, and employee engagement resulting in double digit revenue increases and profitability.

Greater Denver Area

Charged with growing the business YOY by exceeding sales, payroll and profit targets. Directed short / mid / long-term strategy prioritization engaging employees in service focus and maximizing performance in exceeding financial targets and delivering superior customer service. Managed district P&L and budget; monitored inventory and managed turn, shrinkage to ensure product availability and maximum profitability.Led and grew all facets of the business - people, sales, product and profit YOY. Conducted new staff "On Board" training and the "New Store Manager" training.

Greater Denver Area

Profitably managed South Denver and Colorado Springs District with 150 employees. Managed operations, budget of $12M, personnel development, and performance evaluation/feedback; developed systems, processes and strategies to achieve revenue and sales goals, with full P&L responsibility for 15 retail store locations. Defined customer service objectives, promoted company image and loyalty programs; handled inventory ordering, vendor relations, POS, merchandising and visual displays, seasonal planning and new product rollout.Conducted District Manager Training courses for Store Manager and District Managers. Acted as Regional Director performing all duties of that role and attended all Regional Director meetings. Managed 15 retail locations, in one of the worst performing markets in the food category, within less than one year, turned it into the Top Performing in the Division.

Greater Denver Area

As Co-Manager of a store was responsible for managing eight to 10 Assistant Managers and up to 500 employees at $80-100 MM in annual sales. In charge of developing the 1st New Hire (outside Wal-Mart) Training Class; prepared training materials and presented class. Developed learning materials and conducted individual and group training. Recipient of District LP Manager of the Year for the Division and Region.

Greater Denver Area

Managed 15 stores from Pueblo to Greeley, Colorado with 15 Direct Reports and up to 2000 store employees. Took over one of the highest shrink districts in the division averaging more than 2% of sales! Identified problems and terminated several individuals, replacing them with dedicated and honest employees resulting in less than 0.5% shrinkage within 1 year.