Mignon Nicolette D. Email & Phone Number

Denver, Colorado, United States

Managing Consultant / Project Manager / Business Analyst

Makati, National Capital Region, Philippines

Project management of assigned client engagements including but not limited to the use of the Opentext project management methodology and compliance requirements when forecasting booked revenue, resource forecasting, weekly project financials tracking (i.e. margin attainment, budget, invoicing), managing risks, project scope change and issues through to resolution• Working with the team of experts from OpenText Cloud ServicesTeam globally as Project Manager for ASPAC, EMEA, and US projects• Handled 24 Customers – 29 Projects for the current role• Project Lead – Innovation and Automation Team; ChangeManagement and application of Lean Six Sigma on multipleinnovation projects of OpenText Cloud Services Team in the Manilaoffice.• Business travel as Lead Analyst to Germany, UK and US OpenText HQto support customers on-site.• Received multiple awards and appreciation on the team,organization, customer, and regional levels.• Conducted project management, change management, business, andtechnical analysis training.• Participated and Lead in company engagement activities.

Makati, National Capital Region, Philippines

- Providing overall business management of the customer which includes weekly status calls, monthly - -SLA reporting, site visits and business reviews, issue tracking reporting, and cross-functional communication with other OT teams (i.e., support, sales, product management, etc.).- Managing customer expectations such that escalations can be avoided. If escalations do arise, the CSM leads the escalation management until the issues are resolved and the account de-escalated.- Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership).- Identifying short and long-term strategies to assist in the growth and business objectives of the customer.- Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI.- Identifying customer needs for contract add-ons, renewals, upgrades and value-added services and engaging the relevant OT contacts for execution.- Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments and ensuring that issues have been addressed and customer perception has positively.- Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress.

Makati, National Capital Region, Philippines

- Providing overall business management of the customer which includes weekly status calls, monthly - -SLA reporting, site visits and business reviews, issue tracking reporting, and cross-functional communication with other OT teams (i.e., support, sales, product management, etc.).- Managing customer expectations such that escalations can be avoided. If escalations do arise, the CSM leads the escalation management until the issues are resolved and the account de-escalated.- Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership).- Identifying short and long-term strategies to assist in the growth and business objectives of the customer.- Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI.- Identifying customer needs for contract add-ons, renewals, upgrades and value-added services and engaging the relevant OT contacts for execution.- Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments and ensuring that issues have been addressed and customer perception has positively.- Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress.

• December 29, 2011 – June 25, 2012 HENKEL Loctite Corp 1 HENKEL Way, Rocky Hill, Connecticut USA 06067 – deployed as lead analyst for GXS in HENKEL ORBSEAL.Project. • Responsible for the overall Project Implementation workingcollaboratively with other Consultants and Architects• Consulting services to clients on business applicationrequirements needed to support trading partner EDI /Electronic Commerce requirements• Translate client’s business requirements into technicalspecifications to be used by offshore developers to buildtranslation maps• Communicate on a day-to-day basis with client technicalresources, OpenText project management and otherOpenText team members• Create map specifications, responsible for monitoring andmanaging quality of the maps delivered, providing leadershipto the mapping and analyst team on best practices, reviewingproject team deliverables for technical consistency andapproving prior to client review• Cater map developments from time to time based on theproject needs• Taking ownership and work through non-standard problemsthrough to resolution• Performing all job functions independently with minimaldirection and supervision• Working cross-functionally to define implementation designand functional requirements• Working on multiple and complex projects concurrently• Identifying and resolving issues during unit and customeracceptance testing• Documenting status reports and escalating issues to theProject Manager

• January 19 – August 1, 2011 HENKEL Loctite Corp 1 HENKEL Way, Rocky Hill, Connecticut USA 06067 – deployed as lead analyst for GXS in HENKEL ORBSEAL.Project. • January 29 – July 23, 2010 GXS Limited 18 Station Road Sunbury on Thames Middlesex TW16 6SU England – deployed as Support Analyst to Project Managers for EMEA. • March 15 – March 20, 2010 HENKEL Europe / Germany Henkelstraße 67 40191 Düsseldorf Germany – deployed as Primary Analyst during client visit. • Handles second level analyst duties such as mentoring to new hires, workbook reviews, project tracking duties and lead analyst roles. • Assigned as the lead analyst for EMEA Projects. • Contributes to team effort by accomplishing related results as needed • Functions as team OIC

• Monitors project’s development until it reaches to the client. • Analyzes change requests from those users. Identifies and recommends the best course of action required in order to resolve issues or meet needs. • Interacts with new or existing vendor trading partners to establish new EDI interfaces or to maintain or troubleshoot existing EDI interfaces. • Ensures compliance with requirements, policies and regulations by enforcing adherence to corporate systems and policies; advising management on needed actions • Handled issues and directly communicates/interacts with Developers, QAs, Clients, Project Managers and other offshore counter parts.

• Analysis of external and internal data formats and protocols • Handles projects with standard and non standard EDI data. • Transforms client’s specification to business requirements. • Prepares detailed specifications from which programs or maps will be created. • Investigates errors and issue together with developers and QA engineers. • Bridges the gap between internal personnel and the clients.