Nethania Dinari Ramadhani Email & Phone Number

Jakarta, Indonesia

Singapore, Singapore

1. Strategize, plan, implement, monitor, and continuously improve overall sales process to ensure a seamless sales journey and product usage.2. Monitor and analyse the Sales team’s key metrics data, generate insights, reports, and forecasts for C-Level and relevant leadership teams to make recommendations in sales performance, specifically for segment targeting/prioritisation and overall sales process effectiveness. 3. Lead Sales Go-to-Market (GTM) strategy across core products in Southeast Asia countries by collaborating with Sales, Product Managers, Marketing, and Customer Success to ensure streamline key plans.

Jakarta, Indonesia

1. Lead 2 Enterprise sales support team members in fulfilling tight SLA for daily operations in the areas of: onboarding, payments reconciliation, and various troubleshooting issues across GoPay Enterprise partners.2. Reporting to Head of Sales Excellence (VP), to onboard GoPay Enterprise partners from numerous industries by streamlining the operational process and be the ultimate point of contact regarding overall processes of partners. 3. Support Key Account Partnership team’s analysis and reports by utilising SQL for query building, specifically for key business metrics, transaction, and reconciliation.

Jakarta, Indonesia

1. Lead business optimization project for cost efficiency and business process effectiveness by developing and implementing automation solutions that enhance productivity and streamline process involving 30+ Telesales, Customer Success Specialists, and Merchant Trainers. 2. Leverage and interpret complex data models to present relevant insights to multiple stakeholders for driving operations improvement projects, especially in regional team. 3. Support Head of Revenue Strategy (VP) in the execution strategic efficiency project for regional team by monitoring the key performance indicators across the region and implementing new initiatives to ensure the success of the project.

Jakarta, Indonesia

1. Own end-to-end strategic business & product operation process for commerce enablement tribe, specifically for Selly (Gojek’s digital smart keyboard solution for MSME) from acquisition to churn retention flows.2. Initiate capturing data and insights for analysis to drive actionable key actions in addressing business problems through product - merchants research.3. Work hand-in-hand with the Product Manager to influence the upcoming product roadmap through analyzing and leveraging users’ feedback.

Jakarta, Indonesia

Strategic product operations for Gojek's newly launched products, GoStore (social commerce integrated with Facebook, Instagram, & Google) and Selly (smart keyboard & dashboard for online sellers).1. Develop acquisition strategy to grow numbers of registered user through leads segmentation, business process improvement. Increase monthly cumulative new registered user CVR from 1.5% to 7% in 3 months.2. Act as project owner for growing numbers of onboarded merchant partners from 3 business streams through various initiatives. Reduced time gap for newly onboarded merchant partners from 42 days to 5 days duration in 3 months.3. Developed merchants education flow for business consultation and product adoption that resulted in 70% retention rate.

• Assisted in creating marketing campaign initiatives and operations for the new user acquisition/apps install tribe.• Conducted market research, competitive analysis, and internal data analysis for user growth optimization.• Assisted in building the growth hacking strategies by exploring diverse target audiences.

Jakarta, Indonesia

• Assisted in developing growth hacking strategies and marketing campaigns to generate potential users from online activations.• Conducted and analysed over 1000 users NPS performance, competitive analysis, market research and customer relations management (CRM).• Approached and acquired 200 new Glints VIP users weekly through online channel (Marketplace and LinkedIn).• Awarded as Intern of the Month in September 2020.