Nick Jennings Email & Phone Number

Renhold, Gb

Cranfield

London, United Kingdom

• In-house IT department providing technical support at all levels to staff, and over two hundred servers and systems.• Management of 1st line support staff.• Oversee the helpdesk incidents to establish prioritisation, assignment and resolution.• Working with 3rd parties on project delivery, including migration to O365.• Development and implementation of organisations cyber security policies, procedures and technologies.

Dunstable

• Working within Solutions Lifecycle & Delivery department interfacing with projects, service transition and suppliers to specify and assure key lifecycle deliverables for new IT solutions are met.• Review documents including contracts, solution designs, disaster recovery, during all phases from project to production.• Working with suppliers to produce and review capacity and forecasting reports to ensure continuity of service.• Disaster recovery and service continuity assurance testing for in-house and 3rd party suppliers.• Software licence audit, allocations and renewal management.• Management and renewal of security certificates on both public and internal systems.• Assuring security patch deployment to all solutions across the entire estate.• Small change management, checking against business requirements, solution design, acceptance testing, deployment and stakeholder management.• Working with 3rd parties to future-proof and de-risk solutions feeding into business plans through lifecycle and evergreen reporting.

Letchworth Garden City

As Head of IT I am responsible for the day to day operations of the IT department, including budgetary control, project management and helpdesk services.This includes services for the Heritage Foundation, its charitable services and two multi-tenanted buildings under the Heritage Foundation’s subsidiary Garden City Technologies.- Vendor supply and support contract negotiations.- Software licence auditing.- Writing, implementation and enforcing of IT policies and procedures.- Providing technical support for:* Broadway Cinema* Ernest Gardiner Treatment Centre* Garden City Collection (Museum)* Garden City Exhibition Centre* Standalone Farm* Letchworth Arts Centre* Tourist Information Centre* Mini Bus service- Landscaping Department- Property Management Department- Introduction of IT apprenticeship and mentoring scheme.- Management of Garden City Technologies.- Customer services to multi-tenanted building.- Negotiation and management of telephone and mobile phone services.- Project management, schemes have included:* Broadway Cinema EPoS, ticketing and website* Replacement Mitel VoIP telephone systems for Heritage Foundation and multi-tenanted buildings* Interactive IT at Exhibition Centre* Public access WiFi at multiple locations.* Museum Indexing / Archiving system.* Replacement LAN equipment within multi-tenanted buildings.* VMWare, hosts and storage network replacement.* Active Directory 2008 and Exchange 2010 upgrade.* Integration of Letchworth Arts Centre.* New cloud based HR system.* Bespoke landlords consent system.* Meraki wireless networks* New MPLS WAN* Replacement e-mail security & archive systems* Replacement managed CCTV systems

Letchworth Garden City

Responsible for the running and security of the wide area and local area networks, Internet links and wireless equipment.This included the daily management, moves changes and additions for Heritage Foundation and companies in multi-tenanted buildings.- Negotiated and migrated to new Internet links for multi-tenanted buildings.- Replacement Juniper SSG firewalls, programming and maintaining.- VLAN Management on Extreme Networks switches.- Firewall policy changes.- Extreme Networks WM2000 wireless network.- Installation of new UPS equipment into main server rooms and edge comms rooms.- IT and telephony setup within new Heritage Foundation HQ and HUB office- Installation and management of monitoring systems, Mutiny, Epicentre and Ridgeline- Server room environmental monitoring

Letchworth Garden City

I managed the Infrastructure Team with responsibilities for the day-to-day operations, changes and security of the WAN and LAN networks.I designed, installed and managed the first WAN infrastructure between all main offices, which then lead onto including all building sites.I later migrated this to a managed MPLS network encompassing over fifteen regional offices and one hundred building sites across the UK.Designed and installed the organizations first multiple NT4 domain network which I later migrated to a single Windows 2003 Active Directory domain.Managed the Exchange 5.5 email systems which I later migrated to Exchange 2003.Implemented security systems ranging from anti-virus software McAfee then F-Secure, email security with Messagelabs and Internet URL filtering with Bluecoat and Cisco PIX firewall.Introduced network and server monitoring / alerting system with Mutiny, which provided 24 hour monitoring, alerting and performance issues.I managed the rebuild of the main data center which included recabling, electrical supply, UPS, generator, air conditioning, fire suppression and environmental monitoring.Negotiated with suppliers for equipment, support, services and maintenance contracts.Produced managements reports.I was very successful in project and account management on many IT projects which have included:- Split of part of the organization into a separate company- Merger of newly acquired companies- Setup of new regionals offices around the UK

Bedford

Luton, United Kingdom