⁃ Established network by conferring with vendors; developing, testing, evaluating, and installing enhancements for transition from City of Norfolk network. ⁃ Implemented Office 365, and SharePoint intranet site. Migrated over 500 user accounts. ⁃ Secured network by developing network access, monitoring, control, and evaluation; maintaining documentation. ⁃ Prepared users by designing and conducting training programs; providing references and support. ⁃ Planned and executed the selection, installation, configuration, and testing of equipment; PCs, printers, copiers, servers, wireless APs, Offender Management System. ⁃ Maintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor. ⁃ Meet financial requirements for budgets; monitored expenses. ⁃ Installed Offender Management System, the primary software used in jail management. ⁃ Insured trouble calls are logged, monitored, escalated, solved, closed and reported in a timely fashion. ⁃ Supervised team of four technicians with the responsibility of maintaining all technology equipment (PCs, printers, faxes, phones, video classrooms, etc.) for a institution of over 500 employees. ⁃ Developed, tracked and reported metrics and fostered an environment of continued improvement within department.

⁃ Developed overall user experience and updated subject matter. ⁃ Ensured content follows SEO best practices. ⁃ Purchased and installed medical content library. ⁃ Coordinated online bill pay system and online class scheduling. ⁃ Assisted in local marketing events.

⁃ Oversaw National Football League team’s online sales and presence. ⁃ Conveyed consistent brand image throughout commerce site and promotions. ⁃ Assisted the Merchandising Management Team in creation of promotion-driven product forecasts. ⁃ Worked with departments (Merchandising, Web Producers and Marketing) to execute integrated cross-platform promotions. ⁃ Managed in house graphic web and print designs to develop new strategies based on trend analysis. ⁃ Managed the catalog of retail products inventory, shipping and fulfillment. ⁃ Provided sales and web analytic reports. ⁃ Designed, negotiated paper and print contracts for physical catalogs.

⁃ Responsible for the maintenance and marketing of National Wildlife Federation’s online retail business, (shop.nwf.org),. ⁃ Instituted online appearance, maintenance and marketing of National Wildlife Federation’s Business Greeting Cards Catalog (cardshopnwf.org). ⁃ Managed, edited and uploaded a store stock which included over 3000 items. ⁃ Directed merchandising on web store functions and appearance. ⁃ Initiateda bi-weekly e-mail marketing campaign which served a segmented list of over 250,000 customers. ⁃ Served as lead contact for coordination of Cause Marketing, Education and Membership mission-oriented online collaborations.

•Conducted the daily maintenance and updating of WizardWorld.com store.•Maintained an inventory of over 10,000 items.•Directed e-mail marketing campaigns, created copy and managed Graphics Department.•Maintained an inventory of over 10,000 items.•Wrote copy for numerous items on a weekly basis.•Processed approximately 500 credit card orders per day.•Responsible for the fulfillment of Subscriptions, Special Offers and Advance Order products.•Coordinated the marketing of Special Offers and Subscriptions with print magazines; Wizard; The Comics Magazine and ToyFare.•Monitored inventory for regular and limited quantity products.•Personally packed and shipped product from our warehouse, ranging from 50 to 1000 orders at a time.

•Responsible for the maintenance and appearance of five separate, high-profile pop-culture websites: Another Universe/Fandom, Sci-Fi Channel (USA Networks), Top Cow Productions (Image Comics) and Wizard: The Magazine.•Created design elements and managed implementation for all five stores.•Maintained an inventory of over 10,000 items.•Directed e-mail marketing campaigns, created copy and managed Graphics Department.•Wrote product copy on a daily basis.•Contributed product editorials to online magazine.•Processed approximately 500 credit card orders per day.•Responsible for the fulfillment of Subscriptions, Special Offers and Advance Order products.•Coordinated the marketing of Special Offers and Subscriptions with print magazines; Wizard; The Comics Magazine and ToyFare.•Monitored inventory for regular and limited quantity products.•Personally packed and shipped product from our warehouse, ranging from 50 to 1000 orders at a time.