Ndu Ugwu Email & Phone Number

Ontario, Canada

Ontario, Canada

Projects: In the role of an IT Consultant specializing in ERP solutions at CareerHive, I executed a pivotal project that encompassed various phases of ERP implementation. Collaborating closely with clients, I conducted in-depth requirements analysis, gaining a profound understanding of their business objectives and processes. This laid the foundation for crafting tailored ERP solutions that aligned seamlessly with their needs.▪ Requirements Analysis: Collaborate closely with… Show more Projects: In the role of an IT Consultant specializing in ERP solutions at CareerHive, I executed a pivotal project that encompassed various phases of ERP implementation. Collaborating closely with clients, I conducted in-depth requirements analysis, gaining a profound understanding of their business objectives and processes. This laid the foundation for crafting tailored ERP solutions that aligned seamlessly with their needs.▪ Requirements Analysis: Collaborate closely with clients to comprehend their business objectives and processes, conducting thorough analysis to identify opportunities for ERP integration.▪ Solution Design: Craft tailored ERP solutions that align with client needs, encompassing system configurations, data structures, and workflow designs.▪ Implementation Leadership: Lead or contribute to the seamless implementation of ERP systems, ensuring precise configuration and smooth data migration within established project timelines.▪ User Empowerment: Deliver comprehensive training sessions for end-users, empowering them to navigate and maximize the ERP system's functionalities. Create intuitive documentation to aid user understanding.▪ Integration Expertise: Seamlessly integrate the ERP solution with existing systems and third-party applications, ensuring seamless data flow and enhanced operational efficiency.▪ Quality Assurance: Rigorously test the ERP solution to guarantee data accuracy, system stability, and adherence to industry standards, resolving any issues promptly.▪ Technical Support: Provide ongoing technical assistance to address challenges, troubleshoot system-related issues, and offer timely resolutions to sustain smooth operations. Show less

Projects: Engaged in power-related initiatives spanning European, Middle Eastern, and African markets, effectively addressing and resolving incidents in adherence to SLAs. Orchestrated a notable 15% enhancement in overall turnaround time, contributingto streamlined operations and heightened client satisfaction.▪ Spearheaded test case preparation, execution, and presentation of solutions to the Change Advisory Board (CAB), ensuring rigorous quality control in alignment with… Show more Projects: Engaged in power-related initiatives spanning European, Middle Eastern, and African markets, effectively addressing and resolving incidents in adherence to SLAs. Orchestrated a notable 15% enhancement in overall turnaround time, contributingto streamlined operations and heightened client satisfaction.▪ Spearheaded test case preparation, execution, and presentation of solutions to the Change Advisory Board (CAB), ensuring rigorous quality control in alignment with project objectives.▪ Orchestrated an impressive 25% upswing in revenue generation within the African power pillar. This achievement was driven by strategic process design, leading to reduced manual tasks, and subsequently enhancing turnaround time.▪ Took charge of the design and seamless implementation of integrated information systems, leveraging a holistic approach to enhance operational efficiency.▪ Conducted regular user training sessions to empower remote teams with productivity enhancement tools, fostering a culture of efficient remote work.▪ Orchestrated the smooth integration of systems and dependencies among external vendors/partners and the application management team, ensuring seamless collaboration.▪ Collaborated closely with the cyber-security team to perform quarterly audit reviews, fortifying organizational cybersecurity measures.▪ Delivered end-user hardware support, troubleshooting issues effectively to minimize operational disruptions. Show less

Led discovery workshops, conducted stakeholder analysis, and devised effective business analysis strategies, orchestrating seamless integration of business systems.▪ Transformed user stories into actionable items, incorporating acceptance criteria and models aligned with business requirements.▪ Transformed the KeyMobile Banking App, driving Q3-Q4 profitability up by $215,000 and active users from 400,000 to 1,200,000 through timely increments based on customer… Show more Led discovery workshops, conducted stakeholder analysis, and devised effective business analysis strategies, orchestrating seamless integration of business systems.▪ Transformed user stories into actionable items, incorporating acceptance criteria and models aligned with business requirements.▪ Transformed the KeyMobile Banking App, driving Q3-Q4 profitability up by $215,000 and active users from 400,000 to 1,200,000 through timely increments based on customer specifications.▪ Implemented a cost-saving document management system and approval workflow, reducing expenses by $180,000 while enhancing transparency and solution delivery efficiency.NDU. U Page 3▪ Facilitated Sprint Ceremonies, strategically planning, reviewing, and retrospecting upgrades and enterprise projects, ensuring alignment with backlog and sprint goals for impressive velocity.▪ Designed and modeled future business processes, executed gap analyses, and drove 30% improvement in Time-to-Market for Digital channels and Enterprise app projects.▪ Conducted routine reviews and User Acceptance Testing (UAT) for banking regulatory updates on payment solutions using SoapUI and Postman Show less

▪ Collaborated closely with Enterprise Architects, Developers, Junior Business Analysts, and Business teams to aligndeliverables (KPIs) with overarching business objectives.▪ Provided recommendations, root cause analysis, and resolution for escalated issues pertaining to digital Channels systems and applications, addressing concerns raised by the IT Service Desk and monitoring teams.▪ Managed and expedited the resolution of user-raised tickets and complaints within the… Show more ▪ Collaborated closely with Enterprise Architects, Developers, Junior Business Analysts, and Business teams to aligndeliverables (KPIs) with overarching business objectives.▪ Provided recommendations, root cause analysis, and resolution for escalated issues pertaining to digital Channels systems and applications, addressing concerns raised by the IT Service Desk and monitoring teams.▪ Managed and expedited the resolution of user-raised tickets and complaints within the stipulated timeframes of the ITIL framework.▪ Developed comprehensive application artifacts, including FAQs, user manuals, and documentation for service desk utilization in supporting users.▪ Undertook comprehensive testing across diverse digital channels, encompassing web, digital payments, collections SwaggerUI, Postman API, Java ATM Simulator, web services (SOAP/XML), REST APIs (JSON), and other native solutions.▪ Presented change requests to IT-CAB, ensuring that changes adhered to quality assurance best practices and organizational policies. Show less

▪ Investigated, resolved, and if necessary, escalated issues concerning the applications under my purview, ensuring efficient problem resolution.▪ Delivered comprehensive system support for inbound calls encompassing WAN, midrange, application systems, and webbased issues, ensuring seamless operations.▪ Successfully addressed system errors arising from malfunctions and misconfigurations, promptly restoring optimal functionality.▪ Played an integral role in the training of… Show more ▪ Investigated, resolved, and if necessary, escalated issues concerning the applications under my purview, ensuring efficient problem resolution.▪ Delivered comprehensive system support for inbound calls encompassing WAN, midrange, application systems, and webbased issues, ensuring seamless operations.▪ Successfully addressed system errors arising from malfunctions and misconfigurations, promptly restoring optimal functionality.▪ Played an integral role in the training of new Help Desk Analysts, imparting critical expertise in all aspects of Help Desk functions. Show less

AS AN IT HELP DESK PROFESSIONAL, I WORK COLLABORATIVELY WITH ALL UNITS TO ENSURE THE SUCCESSFUL RESOLUTION OF SERVICE DESK INCIDENTS AND PROBLEMS WITHIN ITIL FRAMEWORK.• My key responsibilities include providing first-level support for all core business applications, ensuring timely and accurate problem resolution.• My achievements in this role include investigating and resolving or escalating issues related to the applications I support. • Additionally, I… Show more AS AN IT HELP DESK PROFESSIONAL, I WORK COLLABORATIVELY WITH ALL UNITS TO ENSURE THE SUCCESSFUL RESOLUTION OF SERVICE DESK INCIDENTS AND PROBLEMS WITHIN ITIL FRAMEWORK.• My key responsibilities include providing first-level support for all core business applications, ensuring timely and accurate problem resolution.• My achievements in this role include investigating and resolving or escalating issues related to the applications I support. • Additionally, I provide system support for all incoming calls pertaining to WAN, midrange, application systems, and web-based problems. I also resolved system errors due to malfunctions and misconfigurations.• As an inclusive team player, I co-developed operating instruction documents and data analysis methodologies. Furthermore, I assist in training new Help Desk Analysts in all critical Help Desk functions to ensure that all team members can successfully collaborate in achieving our goals.• Escalated and tracked issues to 2nd level application Managers, and followed through to resolution. Show less

Masters In Business, Entrepreneurship And Technology, Business

Mit, Masters Of Information Technology

Bachelors Of Science, Computer Science, 2Nd Class Upper