Ndumiso Shandu Email and Phone Number

• Manage depth of Network, Network infrastructure and IP flow and Routing Protocols (OSPF, BGP, EIGRP, RIP, ISIS, and MPLS)• Manages GPON Network (OLT and ONTs devices)- FTTB-FTTH• Manages Point to Points Power over Ethernets (PPPoE) networks- configure the PPPoE devices to MTN BNG AAA server such as RAMC and RADOME• Manages tickets on incident management system (Remedy) and identify the incidents on FACTS, IRIS, UNITY, and PowerBI• Obtain and clarify requirements from internal and external customers.• Effectively Handling of queries and escalations from customer.• Maintains service and quality levels according to customer’s business standards, processes andprocedures.• Responsible for timely resolution of customer tickets for Link down, Bandwidth issue, Packet drops, Latency etc.• Work on cutting edge technology, for instance: MPLS VPN.• Works on Global Connects Links, particularly African Region Companies include but not limited: FEDEX, Absa, FNB, Standard Bank, MTN Kenya, MTN Ghana • Works on Cloud Connect Links, Access Internet Links, Broadband network Links, and APNs for South African and Global Companies• Works on USSD South Africa, USSD KENYA, USSD GHANA, USSD ZIMBABWE and USSD DUBAI for Standard Bank MPLS Links• Troubleshooting of Static routing, EBGP, IBGP, OSPF, MPLS, IS-IS as PE-CE routing protocol for the client.• Provides knowledge of networking concepts pertaining to LAN, WAN and Networking in multi-platform environments, operations, and support functions• Work on MPLS/SD-WAN Migration and strictly adhere to SLAs for migration downtime.• Handle ambiguity and adaptive to dynamic environment.• Documents Standard Operating procedures and processes relating to customer’s business operations.• Develops and maintains a professional working relationship with the customer.• Escalation: Escalate, if needed, unresolved problems to a higher level of support. Escalate the process to management level if not attended to within the set timeframe.

● Design configuration and implementation of the organisation’s network infrastructure tobest suit the business requirements● Continuous collaboration with other IT teams to facilitate knowledge sharing and constant optimisation of the network platforms● Research and provide key technical input into the organisation strategic decisions concerning the network infrastructure● Ensure that the organisation Infrastructure is effectively managed. monitoring and driving stability through internal corporate governance● Ensure that all elements of the organisation network infrastructure are documented and that relevant standards are understood and adhered to● Maximise network performance (LAN, WAN, and VPN Technologies) by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimisation● Implement and monitor redundant network links for critical sites● Interact and negotiate with vendors, outsourcers, and contractors to secure network products and services● Provide operational support of the entire network environment. This includes maintaining a 98% SLA● Resolve incidents and fulfil service requests using a service management ticket tool and change management processes● Perform daily system monitoring, verifying the integrity and availability of all hardware, server, switches, routers, Wi-Fi systems and key processes● Configuration and installation of hosted VoIP, UC and Video Conferen● Troubleshoot network issues and configure network infrastructure equipment including routers, switches, firewalls, load balancers and other data network infrastructure.● Perform capacity planning on the network by monitoring and analysing performance● Perform regular security monitoring to identify any possible intrusions and virus monitoring● Manage and monitor systems to ensure high availability and disaster recovery solutions● Provide technical support and analysis where required.

Create tickets for Digital Mobile Radio on Hytera Network Management System for (DMR) Network (MSODURBAN and MSO Gauteng), SAPREF, GAUTRAIN Network.• Monitoring Radio on Hytera Network Management System for (DMR) Network, SAPREF, GAUTRAIN Network• Configure and Troubleshoot all LAN/WAN issues for Radio on Hytera Network Management System for DMR Network.• Monitoring and Troubleshooting Hytera for DMR and working on Altron CATS (Completely Automated Tooling System) for Incidents/Request Management, Problem Management, Release and Change Management Tickets.• Programming, and Confugurations of Hytera Radios on Service Operations platform• Working on Plambago cameras• Coordinate with ISPs/Vendors to troubleshoot WAN issues if issue is related to the Vendors.• Providing support to the customer 24x7 and responsible for maintaining Service Level Agreement (SLA)• Logging of Calls - Ensure that all calls are logged accurately.• Effectively utilize e-mail, telephone using TelvivaOne.• Troubleshoot and resolve at the first line all calls that can be resolved telephonically or via remote desktop.• Capture Client requests on the Call Logging System accurately, efficiently.• Responds to Client Contacts - Effectively utilize e-mail, telephone and / or web interface to respond to client contacts.• First Line Resolution - Troubleshoot and resolve at first line all calls that can be resolved telephonically or via remote desktop.• Ensure that the pre-defined SLA is always complied with.• Ensure that all calls are logged accurately.• Assign calls to the relevant support staff efficiently.• Update the call with details of all activities completed and details of the call resolution.• Follow up with all ownership calls.

Duties and Responsibilities : • Manage and maintain the Reserve network and infrastructure• Fault handling and escalation (identifying and responding to faults on our systems and networks liaising with 3rd party suppliers, handling escalation through to resolution).• Equipment Provisioning (IP assignment, core network configuration, DNS setup, etc)• Facilities maintenance monitoring• CCTV Provisioning & Monitoring• First Line user support• Maintenance of technical documentation (for JOC) of processes and procedures used throughout normal operations.• Development of knowledge and skills in network and system administration, particularly about our architecture and platforms.• Participate in a 24x7 rota.• Internet of Things (IoT) Platform• Monitoring Electric fence Systems, Internal and External WIFI PTP links support, Server Build, Software Installations

Duties and Responsibilities : • Open tickets and dispatch to FE (Field Engineer) • Configure and Troubleshoot all LAN/WAN issues: including VLAN, Trunking, Port settings, ERPS, DHCP, etc• Providing network support for all L2/L3 issues. • Working on various Network Devices like Huawei Routers and Switches• Monitoring Network through Huawei U2000 and CATS (Completely Automated Tooling System) takes appropriate actions whenever any outage happens.• Coordinate with ISPs to troubleshoot WAN issues. • Providing support to the customer 24x7 and responsible for maintaining SLA. • Logging of Calls - Ensure that all calls are logged accurately. • Effectively utilize e-mail, telephone, and/or web interface to respond to client contacts. • Troubleshoot and resolve at the first line all calls that can be resolved telephonically or via remote desktop. • Capture Client requests on the Call Logging System accurately, and efficiently. • Responds to Client Contacts - Effectively utilize e-mail, telephone, and/or web interface to respond to client contacts. • First Line Resolution - Troubleshoot and resolve at the first line all calls that can be resolved telephonically or via remote desktop. • Ensure that the pre-defined SLA is always complied with. • Ensure that all calls are logged accurately. • Classify the calls according to the incident of the request. • Assign calls to the relevant support staff efficiently. • Update the call with details of all activities completed and details of the call resolution. • Follow up with all ownership calls. Dispatching our Field Engineers to go to the Client's sites and fixed the network Issues.• Logging Calls to Our Vendors if the issue is on their side e.g., Fibber, Microwave, and Wire-line issue.

Duties and Responsibilities : • Open tickets and dispatch to FE (Field Engineer) • Configure and Troubleshoot all LAN/WAN issues: including VLAN, Port settings, ERPS, DHCP, etc• Providing network support for all L2/L3 issues. • Working on various Network Devices like Huawei Routers and Switches• Monitoring Network through Huawei U2000 and CATS (Completely Automated Tooling System) takes appropriate actions whenever any outage happens.• Coordinate with ISPs to troubleshoot WAN issues. • Providing support to the customer 24x7 and responsible for maintaining SLA. • Logging of Calls - Ensure that all calls are logged accurately. • Effectively utilize e-mail, telephone, and/or web interface to respond to client contacts. • Troubleshoot and resolve at the first line all calls that can be resolved telephonically or via remote desktop. • Capture Client requests on the Call Logging System accurately, and efficiently. • Responds to Client Contacts - Effectively utilize e-mail, telephone, and/or web interface to respond to client contacts. • First Line Resolution - Troubleshoot and resolve at the first line all calls that can be resolved telephonically or via remote desktop. • Ensure that the pre-defined SLA is always complied with. • Ensure that all calls are logged accurately. • Classify the calls according to the incident of the request. • Assign calls to the relevant support staff efficiently. • Update the call with details of all activities completed and details of the call resolution. • Follow up with all ownership calls. Dispatching our Field Engineers to go to the Client's sites and fixed the network Issues.• Logging Calls to Our Vendors if the issue is on their side e.g., Fibber, Microwave, and Wire-line issue.

E-run software solutions is a Web Development Company based in Johannesburg Sandton. It worked on the websites www.khulumasuicideteam.org, www.ubuhlelandscaping.co.za and http://www.eddlee-engineering.co.za/

I have been a Project Manager and a Software Tester to our Group for Development Software Final year project, we were doing a School Management System. Our School Management System became in the top 3 out of 30 Groups for the best-developed system.For developing our system we were using these ff programming languages: ASP.NET MVC, J Query, JavaScript, HTML, and CSS.