Trainer, coach new employees, optimize company procedures, create training material for managers and new employees, product testing/ordering/inventory management, customer service, design and create displays to increase customer awareness & sales

Created and computerized traveler database for Arts Boston group trips, organized group travel packages (origination, preparation, implementation), coordinated with Tour Operators and partner Arts Boston, counseled and implemented travler special requests, billing

Operated 20,000 sqft store, generated 5% annual growth of $1.7M store volume, analyze P&L statements, provide reports to upper management, manage loss prevention, recruit/train/develop/fire employees, inventory management, create displays to optimize sales throughout the year (includes seasonal promotions), conduct regular store employee meetings, created collaborative fun environment with store team