Nathaniel D. Vassell Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Implemented a project management software system to track progress and deadlines, resulting in a 75% increase in on-time project delivery.Planned and coordinated diverse marketing activities and eventsManaging reservations for media, influencer, and key partners, ensuring smooth logistics and accommodations during collaborations.Acting as the secondary point of contact for all media inquiries, industry partners, and the community at large, effectively managing public relations efforts for the hotel while maintaining a positive brand reputation in the market.Collaborated with key media outlets to secure feature articles and interviews, elevating brand visibility by 20%.Created visually engaging and data-driven weekly presentations for Marketing & Public Relations internal meetings, effectively communicating key initiatives and progress to the Executive Committee.Managing department budget allocating funds to various Marketing and Public Relations initiatives, resulting in a 15% increase in brand awareness.Collaborated with graphic designers to develop visually appealing print and digital collateral that effectively communicated the hotel's brand message, resulting in a 10% increase in customer inquiries.Nurtured relationships with media, influencers, and brand partners, amplifying brand presence.Crafted and distributed press kits, sales proposal collateral, and Volume Two of the Fairmont Royal York magazine.Shaped compelling story angles for new products aligned with brand messaging, generating significant media coverage.Analyzed PR metrics, including coverage, engagement, and sentiment to craft strategic adjustments for future campaigns.

Toronto, Ontario, Canada

Supporting Executive Leadership as well as Assistant Director of Sales, Senior Sales Manager, Sales Manager, Executive Meeting Manager in responding to leads for Canadian Corporations in the Financial, Insurance, Government, Retail, Association, Incentive, SMERF, and Wedding Sector.Working alongside the Film & Entertainment team as a Hotel Location liaison for Film and Commercial shoots.Maintain consistent communication with key account clients regarding updates, innovations, public information, compliance or security issues, organizational changes, etc.Organizing and executing general hotel site walk-throughs for potential and existing clients to showcase product improvements retaining loyalty.Drafting & sending proposals to prospected business in accordance with KPIs to create future business.Drafting contracts for small to large programs with negotiated clauses and contract minimums. Primary point of contact for the supported Managers/Director in their absence.Develop and maintain critical inter-departmental, inter-office relationships to achieve desired results

Toronto, Ontario, Canada

Manager on Duty in absence of the Hotel Manager for the hotel and at full capacity, responsible for 2000+ guestsDirect overnight operations of the Front Office/Night Audit, Food & Beverage, Guest Services, Housekeeping, Security, Valet Parking, and Switchboard team. Respond to emergencies such as guest illness and/or injuries, fire alarms, system failures, and security incidences whilst responsible for executing fire-life-safety procedures to ensure the safety of colleagues and guests in the hotel.Respond to guest concerns in an efficient manner with proven ability to diffuse tough situations such as guest room evictions, guest relocations, oversold hotel rooms etc.Coordinating and executing of VIP arrivals for various celebrities, government officials, and key stakeholders via meet & greet to ensure a seamless arrival experience.Monitored and provided guidance on colleague performance in accordance with the standards developed with the Leading Quality Assurance (LQA) Responsible for delivering the KPI’s whilst encouraging performance development of all Guest Reception Agents in the Front Office. Proactively promote empowerment for colleagues to make sound decisions to enhance the guest experience. Reconcile and complete daily night audit tasks such as A/R Accounts, guest individual accounts, hotel inventory etc. Continuously reviewing internal processes to identify opportunities for improvement to strengthen the efficiency of inter-department relationships.

Toronto, Ontario, Canada

Responsible for the daily operations on the hotel’s executive floor and food & beverage lounge offerings.Work with the Front Office Leadership team to manage and contribute to the effective rollout of new initiatives for Fairmont Gold and Guest Reception Agents.Developed new policies and procedures for VIP arrivals, product presentation, and trending ideas in anticipation of the Fairmont Gold remodelling.Responsible for coordinating and taking lead on walkthroughs of the guest rooms, corridors, and lounge space with various departments to address any maintenance or preventative maintenance concerns with the executive floor product. Lead the inter-departmental collaboration between Fairmont Gold and other departments such as Housekeeping, Maintenance, and Food & Beverage to ensure consistent quality in product for the Fairmont Gold lounge. Directly supervised and mentored the Fairmont Gold Supervisors & Lounge Attendants to ensure daily completion of tasks, for progression in their Personal Development Plan. Planning and Executing of VIP Arrivals and departures as the main point of contact.Managing the Schedule and Labour Hours for Fairmont Gold as well as the Concierge team.

Toronto, Ontario, Canada

Managed the Guest Reception and agents to ensure exceptional guest satisfaction through brand service standards. Revised the Reception Agent cash closing procedure which decreased cash float discrepancies by 85%.Revised inter-departmental communication to staff and leadership increasing Colleague Engagement Survey by 20%.Monitored and responded to customer related feedback both positive and negative. Developed the new standard for VIP arrivals with key departments, increasing guest satisfaction by 25% YOY. Audited, trained, and coached Guest Reception Agents to ensure Brand standards were achieved and colleague personal development goals were achieved. Member of the Internal Recognition Committee and later Co-President of the Committee, recognized within AccorHotels company-wide as the performance excellence recognition program for Colleagues and Leaders.

Toronto, Canada Area

Provided a warm, welcoming, and thorough arrival and departure process. Delegated and completed tasks as a team to prepare for present and future arrivals and departures. Assisted with the Overnight Audit regarding Account Balancing, Guest Profile Management, Key Account monitoring, etc.Assisted management and trainers with brand training and development for new hires. Responsible for training of and leading colleagues in the implementation of the real-time messaging program ‘Kipsu’ to enhance guest service, increasing guest satisfaction by 30%.Provided engaging service such as curbside check-in for VIP guests in the Fairmont President's Club Loyalty program. Recognized by guests and management for providing unique and outstanding experiences for guests. Occasionally covered supervisor’s desk during weekly leaders meetings. Awarded Colleague of the Month for September 2015

Banff, Alberta, Canada

Provided a warm, welcoming, and thorough arrival and departure process. Delegated and completed tasks as a team to prepare for present and future arrivals and departures. Assisted with the Overnight Audit regarding Account Balancing, Guest Profile Management, Key Account monitoring, etc.Assisted management and trainers with brand training and development for new hires. Responsible for training of and leading colleagues in the implementation of the real-time messaging program ‘Kipsu’ to enhance guest service, increasing guest satisfaction by 30%.Provided engaging service such as curbside check-in for VIP guests in the Fairmont President's Club Loyalty program. Recognized by guests and management for providing unique and outstanding experiences for guests. Occasionally covered supervisor’s desk during weekly leaders meetings. Awarded Colleague of the Month for September 2015

Ontario College Diploma, Hospitality, Tourism, & Leisure Management

High School, Hospitality And Tourism

Activities and Societies: Specialist High Skills Major Hospitality Program.A structured hospitality major program offered by the Peel.