Nathaniel D. Vassell Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Implemented a project management software system to track progress and deadlines, resulting in a 75% increase in on-time project delivery.Planned and coordinated diverse marketing activities and eventsManaging reservations for media, influencer, and key partners, ensuring smooth logistics and accommodations during collaborations.Acting as the secondary.

Toronto, Ontario, Canada

Supporting Executive Leadership as well as Assistant Director of Sales, Senior Sales Manager, Sales Manager, Executive Meeting Manager in responding to leads for Canadian Corporations in the Financial, Insurance, Government, Retail, Association, Incentive, SMERF, and Wedding Sector.Working alongside the Film & Entertainment team as a Hotel Location liaison.

Toronto, Ontario, Canada

Manager on Duty in absence of the Hotel Manager for the hotel and at full capacity, responsible for 2000+ guestsDirect overnight operations of the Front Office/Night Audit, Food & Beverage, Guest Services, Housekeeping, Security, Valet Parking, and Switchboard team. Respond to emergencies such as guest illness and/or injuries, fire alarms, system failures.

Toronto, Ontario, Canada

Responsible for the daily operations on the hotel’s executive floor and food & beverage lounge offerings.Work with the Front Office Leadership team to manage and contribute to the effective rollout of new initiatives for Fairmont Gold and Guest Reception Agents.Developed new policies and procedures for VIP arrivals, product presentation, and trending ideas.

Toronto, Ontario, Canada

Managed the Guest Reception and agents to ensure exceptional guest satisfaction through brand service standards. Revised the Reception Agent cash closing procedure which decreased cash float discrepancies by 85%.Revised inter-departmental communication to staff and leadership increasing Colleague Engagement Survey by 20%.Monitored and responded to customer.

Toronto, Canada Area

Provided a warm, welcoming, and thorough arrival and departure process. Delegated and completed tasks as a team to prepare for present and future arrivals and departures. Assisted with the Overnight Audit regarding Account Balancing, Guest Profile Management, Key Account monitoring, etc.Assisted management and trainers with brand training and development.

Banff, Alberta, Canada

Provided a warm, welcoming, and thorough arrival and departure process. Delegated and completed tasks as a team to prepare for present and future arrivals and departures. Assisted with the Overnight Audit regarding Account Balancing, Guest Profile Management, Key Account monitoring, etc.Assisted management and trainers with brand training and development.

Ontario College Diploma, Hospitality, Tourism, & Leisure Management

High School, Hospitality And Tourism

Activities and Societies: Specialist High Skills Major Hospitality Program.A structured hospitality major program offered by the Peel.