Neal Macintyre Email & Phone Number

Johannesburg Area, South Africa

Johannesburg Area, South Africa

Recent initiatives with bank include transforming the retail branches into Sales & Service centres with optimal branch staff to ensure maximum productivity. Boosting sales in branches by leads distribution and sales pipeline management. Result better customer experience, increased profitability and reduced costs. Key business capabilities It started with a fresh look at the existing strategic objectives, customer segmentation, customer value proposition, channels, products and services. The analysis and design thinking steps taken, created a road map, including new channels, products, services, target operating models, policies and procedures, in 5 countries. BancABC was awarded a Microsoft Case Study for the Bank’s CRM implementation. I presented for Microsoft at the CRM2011 launch as the Customer Experience partner with the Group Head of Retail banking. Designed a retail banking customer insight platform, to extract the maximum value from customers through predictive modelling of customer behaviour analysis and ensuring an alignment with CVP’s. Created a customer experience strategy and initiatives aligned to the bank’s strategy, supported by research, engagement with customers, employees, and key business areas.

Johannesburg Area, South Africa

At Absa Financial Services I significantly boosted the direct marketing campaign revenues, by optimizing the leads generation process, enhancing the campaign execution and analyzing the campaign results to identify future revenue opportunities. At Standard Bank I was a specialist consultant on the SAP Core Banking project performing systems Analysis and Design work. (Branch, EIP, Branch Accounting, EOD and ATM process mapping)

Johannesburg Area, South Africa

I managed a team at Edcon in the data warehouse department, where we automated the credit and risk report, we implemented FICO - Triad technology and extracted the value out of the tool. Re-engineered the retail store banking process and systems, and generated additional financial services revenue at the Point of Sale terminals. Including enhancing the stores banking process, upgraded Edgars Cash Card Revamp Project with EasyPay, enhancing the POS printing environment and legal compliance at POS – VAT.

Johannesburg Area, South Africa

Implemented several custom web based solutions and Microsoft Great Plains ERP solutions, the highlight been SAUDI ARABIAN AIRLINES (20 Users) - Production and Administration Department. All Printing and Audio Visual services for Saudi Arabian airlines. The company was government owned (budgets) with a commercial sales division.

Johannesburg Area, South Africa

Business proposals and general project management, projects include: • Deloitte & Touche (various intranet projects) • Realty1Elk Real Estate (Property listing and advertising web strategy)• National Ports Authority (Old Portnet) – (Internet/Web Strategy)• Plascon – Designed a new web-based activity based costing system)• Eskom (Web-based system to manage their Corporate Identity) • Government - DPT of Public Enterprises (MS Access system to manage all the SOE) • Maxi Prest, Tiger Wheel & Tyre (Account system consulting – 4GL) • Nandos (Account system consulting – 4GL)• Prime Media - 94.7 (Online Auction system, website builder application)

Bloemfontein Area, South Africa

Responsible for the full management and sales of the company, 123 Internet was a virtual ISP for NetActive providing the general Public with Internet Connectivity. The company developed and managed the following websites: • Du Toit Engineering (Online web brochure and Internet Connectivity)• van Rendsburg INC Attorneys (Online web brochure)• Free State Scuba Diving (Online web brochure)• Realty1Elk (Property Listing web presence)• 1023 Directory Listings (VAR)• 123 Properties (Property Listing web presence)• Sentraal Hoeskool (Online web brochure)

B.Compt, Accounting And Finance

Non Degree Purposes, Blockchain And Digital Currency: The Future Of Money