Field Operations Manager with a rich history of excellence in medical operations, information technology, production mail, commercial print, and retail Click and Collect industries. Reputation for identifying and implementing proactive procedures that maximize customer satisfaction, revenue, and profitability. Highly effective team leader known for driving strategic results through a common-sense approach to planning, problem resolution, employee development and teamwork.Areas of ExpertiseCustomer Satisfaction | Leadership | Revenue Growth & Asset Management | Process Improvement | Employee Development | Planning & Implementation | Motivation & Morale | Project Management | Inventory & Procurement• Action Oriented / Results Driven – Earned Presidents Club Award by consistently achieving revenue, profit, and customer satisfaction goals as a service operation leader with full P&L responsibility. • Team Builder / Facilitator – Combined workforce from 4 separate businesses into one service team merging dispatch and call management systems as well as all administration functions supporting the field service organization. Increased productivity by 60% while decreasing operating expenses by 28%. • Customer Focused Problem Solver – Salvaged deteriorated relationship and secured contract renewal with strategic customer leading to increased revenue and additional equipment placements due to positive referrals. • Strategic Planner – Developed program which led to a 20% reduction in service parts usage while also increasing FTC % (First Time completion) to meet organization goal of 80%.• Collaborative Leader - Partnered with Olympus Healthcare to schedule and complete upgrades of medical test equipment to meet regulatory requirements.