Neal Young's Location
Roanoke, Virginia, United States, United States
Neal Young's Contact Details
Neal Young work email
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- Valid
Neal Young personal email
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Neal Young phone numbers
About Neal Young
Over 25 years experience in fixed operations, from retail parts counter work, to Service Director of a multi location new car dealership. Also a vehicle state inspector certified by the Virginia State Police.
Neal Young Work Experience Details
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Fixed Operations DirectorLithia & Driveway Mar 2021 - PresentMedford, Or, Us -
Parts & Service DirectorPriority Auto Group Mar 2021 - PresentChesapeake, Virginia, Us -
Service ManagerMotosport.Com Apr 2016 - Feb 2021Tigard, Oregon, UsResponsible for the overall department production and serves as the main support for service advisor and technicians. Directly supervises service department personnel; carries out supervisory responsibilities in accordance with policies and procedures. Ensures processes are in place in order to evaluate staff, work flow, and to communicate clearly with customers. Oversees Employee training and development. Resolve customer complaints as needed. Perform P and L and payroll for the department and all of its employees. File and process warranty claims for all manufacturer's lines (Kawasaki, Suzuki, Yamaha, Honda, KTM, Can Am, Slingshot, and Victory). Coordinate with manufacturer service representatives for goodwill coverage and to resolve customer concerns. Ensures a safe working environment and proper maintenance and repair of all equipment. -
Service DirectorDuncan Automotive Network May 2014 - May 2016Manage Honda and Hyundai service departments consisting of 25 employees. Responsible for exceeding annual revenue goals of over 2.3m. Perform payroll, personnel decisions, and maintaining CSI at or above district levels for both service departments. Create goals and objectives for the department. Keep up-to-date on manufacturer warranty policy procedures and serve as liaison with factory reps. Stay abreast of federal, state and local regulations that affect operations, comply with these regulations, provide necessary training relating to these regulations. Maintain the highest Customer Service Index rating from customers by handling complaints immediately and according to dealership and factory policy. Took Hyundai HSI score from bottom 3 in district to top 4 in district within 2 months and sustained for 22 months straight. -
Mid-Atlantic Sales ManagerC & C Assembly Inc Jun 2013 - May 2014Sales and engineering for material handling, assembly and manufacturing applications. Manage prospective customers from Connecticut to Virginia to acquire new business. Cultivate relationships with existing customers to build business. Drive to customers location to look for additional business opportunities. Perform cold calls while in the area to prospect for new business. Compile quotes for customer approval. Make monthly visits to current clients to ensure satisfaction with current sales and service. Use CRM tool to keep track of quotes, sales and service visits and potential customers. Fill out weekly and monthly expense and mileage reports for reimbursement.
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Dms SpecialistDataset Inc. Apr 2012 - Apr 2013Alpharetta, Ga, UsSub contractor working 12 month contract for Dataset training automotive dealerships fixed operations employees on ADP software. Travel to customers site to assist with installation or conversion to ADP software application. Set up system to customers specification relating to reporting, account setup, operation codes, etc. Train service and parts personnel on proper usage of software. Acquire final signature from location manager for confirmation of training. -
Volkswagen Service ManagerFirst Team Auto Mall May 2011 - Apr 2012Manager VW service department consisting of 4 technicians and 1 assistant service advisor. Take phone calls/emails for service appointments. Open repair orders from appointments utilizing the ADP computer system. Verify customer complaint and up sell needed service by time or mileage on the vehicle. Verify warranty coverage for repairs. Call customer through out the day with the status of the repairs and for authorization of additional work needed.
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Service AdvisorCrossroads Mercedes, Volvo, Land Rover, Jaguar, Porsche And Infiniti Feb 2010 - May 2011Take calls/emails for service appointments. Open repair orders from appointments utilizing the ADP computer system. Verify customer complaint and up sell needed service by time or mileage on the vehicle. Verify warranty coverage for repairs. Call customer through out the day with the status of the repairs and for authorization of additional work needed. Completed Mercedes Benz Base certification for service advisor. Started certification process for Volvo.
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Service Operations AgentJohnson Controls Inc Nov 2008 - Nov 2009As the Service Operations Agent I was responsible for driving the productivity and profitability for an assigned team of 10-12 technicians. Prepare yearly, monthly and weekly execution plans for scheduled service visits. Act as the branch interface with customers, handling all customer calls, dispatching technicians, answering inquiries and conducting follow up as required. Conduct materials coordination for the team, making purchasing decisions as needed. Execute contract renewals, billing and collections.
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Service ManagerStar City Power Sports Oct 2007 - Nov 2008Manage motorcycle dealership service department consisting of 10 employees. Screen and hire new employees as needed. Develop and apply new policies and procedures to ensure the profitability and efficiency of the department. Resolve customer complaints as needed. Perform P and L and payroll for the department and all of its employees. Submit warranty claims for four manufacturer's lines (Kawasaki, Suzuki, Yamaha and Honda). Coordinate with manufacturer service representatives for goodwill coverage and to resolve customer complaints.
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Service ConsultantMagic City Ford Feb 2007 - Oct 2007Answer phone calls/emails for service appointments. Open repair orders from appointments utilizing the ADP computer system. Verify customer complaint and up sell needed service by time or mileage on the vehicle. Verify warranty coverage for repairs. Call customer through out the day with the status of the repairs and for authorization of additional work needed.
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Asst Service ManagerFirst Team Auto Mall Aug 1997 - Aug 1998Assist service manager with daily work. Fill in for service consultants when needed. Answer phones to set appointments and assist customers with technical questions.
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Automotive/Industrial Sales/Service RepresentativeSafety Kleen Corp Jun 1994 - Jun 1997I started out as a warehouseman, loading and unloading trucks. Stocking trucks for the next days service routes. Filling out hazardous material manifests for shipping and receiving. Making sure all DOT paperwork was filled out within company, state and federal guidelines. I was promoted to automotive sales rep where I serviced automotive accounts, picking up and delivering solvents, servicing petroleum and water based parts washers and up sold associated supplies. Cold calling for additional customers to expand my route. I again was responsible for filling out transportation documents for hazardous materials. I was again promoted to Industrial sales rep. I also had some accounts receivable duties at this position.
Neal Young Skills
Customer Service
Sales
Customer Satisfaction
Customer Retention
Purchasing
Automotive
Training
Management
Team Building
Project Management
Account Management
Team Leadership
Dispatching
Microsoft Office
Cold Calling
Warranty
Dealer Management
Sales Management
Business Development
Operations Management
Retail
Marketing
Adp
Negotiation
Leadership
Dealer Operations
Dealer Training
Customer Relationship Management
Customer Service Management
Customer Service Operations
Scheduling
Business Process Improvement
Microsoft Excel
Business To Business
Vehicles
Adp Payroll
Neal Young Education Details
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South View Senior High SchoolRegular/General High School/Secondary Diploma Program
Frequently Asked Questions about Neal Young
What company does Neal Young work for?
Neal Young works for Lithia & Driveway
What is Neal Young's role at the current company?
Neal Young's current role is Fixed Operations Director.
What is Neal Young's email address?
Neal Young's email address is ne****@****ape.net
What is Neal Young's direct phone number?
Neal Young's direct phone number is +154052*****
What schools did Neal Young attend?
Neal Young attended South View Senior High School.
What are some of Neal Young's interests?
Neal Young has interest in Children, Civil Rights And Social Action, Education, Poverty Alleviation, Human Rights.
What skills is Neal Young known for?
Neal Young has skills like Customer Service, Sales, Customer Satisfaction, Customer Retention, Purchasing, Automotive, Training, Management, Team Building, Project Management, Account Management, Team Leadership.
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