Neal A. Email & Phone Number

United States

Lake Forest, Illinois, United States

Lincolnwood, Illinois, United States

• Prioritized mission critical issues on the help desk
• Left with a 98 percent satisfaction rating
• Set up Office 365 and Teams accounts for onboarding and offboarding.
• Manage and assign phone numbers according to department
• Published apps, managed/updated devices and ensured compliance via InTune (Endpoint Manager)
• Managed a refresh project of 60 older computers and servers, rolling out Windows 11 and Server 2022 respectively

Vernon Hills, Illinois, United States

• Install, configure, and upgrade operating systems and software, using standard business applications as well asCDW’s proprietary software packages.
• Install, assemble, and configure computers, network infrastructure components such as rack enclosures and relatedhardware; pull, rewire, and label cables inside rack enclosures.
• Troubleshoot problems with computer systems, including hardware, software, network, and peripheral equipment.
• Configure and test every system to ensure 100% quality.
• Communicate with Account Managers and customers regarding their specific network configurations.

Warrenville, Illinois, United States

- Asset management through Jira creating objects and assigning them past and current users, history, and details e.g., manufacturer, model, processor, ram, OS, purchase date, cost- Managing help desk, assigning service requests, and creating KB articles- Creating and provisioning new users through AD assigning security groups and placing in defined OUs.

Chicago, Illinois, United States

- Provide technical support at the service desk for service incidents and user issues via phone, Microsoft Teams and email. - Drove requests towards resolution with every contact, gathering pertinent data for Product Engineering when necessary.- Exceeded service level agreements and met KPIs by utilizing time management and demonstrating case ownership to.