Neal Wright, Mba, Cissp, Chcio Email & Phone Number

Austin, TX, US

Austin, TX, US

Leading the strategic initiatives to build The University of Texas Medical Center with the Dell Medical School. Hospital to open by 2030.

Salem, Oregon, US

• Responsible for Infrastructure, Epic delivery, Information Security, and IT Business Operations including finances, architecture, project management and procurement.
• Opened two COVID vaccine clinics and a mobile vaccine clinic, collaborating with the state, county and Nat'l Guard.
• With the CISO responsibilities, implemented a defense in depth approach to cyber security.

San Francisco, California, US

• Successfully connected NextGen EHR with Epic Community Connect and Cerner Health Information Exchange platforms to replace lengthy phone calls and cumbersome faxes, allowing physicians to access patient records and.
• Upon joining On Lok, physicians and clinic staff complained of frequent EHR system failures, causing frustration, delays in access to critical information, and forcing physicians to re-enter notes and orders. I led our.
• Successfully migrated NextGen EHR from ICD-9 to ICD-10 with supportive conversion tools to assist physicians with specificity requirements. When physicians struggled with navigating the new IMO tool for selecting.
• Applied targeted algorithms with machine-learning application to improve accuracy of diagnostic coding and to identify missed diagnostic codes.
• Empower leadership with strategic information through interactive reporting tools and dashboards using Microsoft SSRS, SSAS, and PowerBI. Established weekly alerts to identify costly incidents, enabling clinic.
• Establish fully-redundant and geo-diverse systems for business continuity. Successfully tested fail-over of all systems to mitigate risks of environment catastrophes.

San Francisco, California, US

• In first month on the job, addressed and eliminated systems failures of ecommerce system during large sale events by moving system to virtual platform, increasing system resources and optimizing SQL to allow higher.
• Designed and implemented the Symphony’s first Business Continuity Plan using current technology to accomplish a four-hour Recovery Time Objective with a 24-hour Recovery Point Objective in the case of a complete system.
• Migrated systems to cloud platforms to reduce on prem support needs, including data backup (Quorum), online collaboration (Lync), Board portal (Igloo), Retail POS (planned August), Exchange (planned September).
• Reduced technology operating budget by migrating hardware to a virtual platform, eliminating wasteful software spending, renegotiating renewals, and reviewing/bidding outsourced service contracts.
• Refocused IT Department away from hardware systems support to application development and support by outsourcing basic support and focusing internal staff on the application usage needs of the organization.

Austin, Texas, US

• Designed and proposed the creation of new IT Department to meet the needs of 30 physician offices which were previously without technical support. New department and budget approved by HCA’s corporate office in.
• Improved physician satisfaction by centralizing support of four different EMR platforms, four PACS systems, and dozens of clinical systems with a 15-minute response for critical issues. Established technology audit and.
• Improved physician compliance with 24-hour interpretation requirement by designing a secure remote access to Horizon imaging system from physician offices. One of many relationship-building exercises to improve.

Austin, Texas, US

• Achieved Meaningful Use Stage 1 with CPOE, electronic discharge instructions, eRX with drug-drug/drug-allergy interactions, and other requirements. Worked with Emergency Department to provide electronic media to.
• Improved patient satisfaction and increased revenue by opening eight cardiovascular imaging centers using McKesson Horizon. Extended WAN and incorporated new offices into hospital systems. Designed workflow between.
• Increased global market presence with video conferencing of live procedures to physicians in three countries and dozens of domestic locations. Designed fully interactive viewing room with 4x8 matrix display wall and.
• Improved nurse relationships with highest customer satisfaction and employee engagement scores in the HCA division, using Studer’s Method for excellence in healthcare. IT technician was first person from IT Department.
• Designed, implemented and maintained video conferencing at 6 hospitals and two executive offices to improve access and reduce travel time between sites. Collaborated with other hospitals’ IT Departments on training and.

Berkeley, CA, US

• Improved patient outcomes and RX fill rate by deploying Alameda County’s first mobile ePrescribing system with Allscripts, including integrated formularies and drug-drug interactions. Worked with physician leadership.
• Improved physician engagement by chairing committee on EMR selection and health information exchange systems. Lead clinical initiatives and strategic planning with community healthcare network, including six other.
• Improved reliability of infrastructure by replacing WAN infrastructure with new Cisco routers on Fractional T1s. Improve patient satisfaction by replacing phone systems for eight clinics and one call center with.
• Improved nurse satisfaction by implementing company’s first helpdesk and establishing SLA for response time and professionalism.
• Developed company’s first HIPAA documentation to ensure compliance with government regulations.

• Designed, built and opened San Francisco's largest yoga studio, and the third largest Hot Yoga studio in the world. This involved design, city permitting, construction management, contractor oversight and.
• Managed all staff and volunteers. Oversaw scheduling, staff performance, customer satisfaction, sales, accounting and financial planning.
• Successfully sold business after six years. Today, business is still open after 14 years and has become a cultural center for San Francisco’s Mission District.

• Improved access to fundraising data by migrating MS Access database to Raiser’s Edge constituency database.
• Improved employee satisfaction by implementing company’s first helpdesk and establishing SLA for response time and professionalism.
• Built company’s first enterprise Windows Domain and Server environment with Exchange and other business systems.

Responsible for providing expertise on server infrastructure and networking for mid-size clients in the San Francisco Bay Area. Managed several projects to deploy server and expand/improve networks. Provided 24x365 support for clients.

Redmond, Washington, US

Provided third tier phone support in network queue during original Windows 95 release.

Austin, TX, US

Provided 3rd shift support for students at the university’s new Microcomputer Center with 60 networked Windows PCs and 40 Apple Macs.

Mba, Management

History, Chinese History, U.S. History, Physics