Neal Ferraro Email & Phone Number

Los Angeles, California, United States

Sentry is a leader in systems integration and the automation of manual processes in the parking and transportation industry. Sentry’s products, solutions, and services improve its clients’ operating income and customer service delivery. The Technical Services Operations Manager with focus on project planning and hands-on implementation. The Technical Services Operations Manager will lead or assist with our customer's projects in addition to corporate IT operations.

Sherman Oaks

Network Integrated Consultants is a growing IT support organization providing a range of IT services to small and mid-size businesses. Primary responsibilities and duties include standardizing processes to improve efficiency and create and maintain a stable IT infrastructure. Deploy & maintain new and existing Mac & Windows workstationsMaintain/Support a Windows Active Directory environment that includes…- Windows Server 2008 running HyperV- Microsoft Exchange 2010 - Microsoft Server 2003 for file & print services- Microsoft Server 2003 application server running financial software- Research & recommend system upgrades- Maintain/Support network infrastructure & wireless networks- Project Management

Burbank, Ca

Our team, theCHUNGMIgroup.com, is a team of Real Estate Professionals, back by the 2nd largest real estate firm nationally, Keller Williams Realty. theCHUNGMIgroup has grown to provide services to meet the demands of this changing real estate market. Our business model offers services ranging from loan modification assistance, short sale processing, and traditional real estate sales. Our Mission: Provide professional real estate services that exceed expectations, so that our clients are compelled to share their experiences with everyone.

Woodland Hills, Ca

Promoted by one of the nation’s largest managed health care organizations that provide health benefit to about 6.6 million customers nationwide, to support the company’s hardware/software production environment with over 1,000 servers. - Directly supported customers and management to resolve/report complex outages related to Windows, Novell, and Citrix Environments.- Facilitate growth of production of production environment by planning and coordinating system enhancements.- Support and enhance team’s knowledge base

Woodland Hills, Ca

Health Net, Inc. is one of the largest publicly traded managed health care system in the nation. As a member of the team I was promoted to oversee 7 direct reports that serviced personal computers, servers, software, and network infrastructure for a user base of 1,800 associates across 10 regional sites and 5 Federal Government sites throughout Southern California. Primary duties where to address customer complaints, managed workloads, lead various meetings & projects, improve efficiency through process implementations, and coaching associates. Major Accomplishments include... - Planned scope of major systems roll-out by optimizing deployment and assigning key processes.- Coached and established goals with associates, delivered annual performance and merit increases.- Improved distribution of customer support through streamlining processes.

Woodland Hills, Ca

Advanced to providing second level computer support for all associates. Interfaced with customers to troubleshoot and resolve issues. Collaborated with IT departments to solve complex problems. Specialized in supporting HP printers, Microsoft Windows, Microsoft Office Professional, and various applications.- Researched hardware, analyzed systems and recommended upgrades to meet business needs.- Diagnosed and repaired hardware and software related problems.

Microsoft Certified Systems Engineer / Trainer, Information Technology

Trained in supporting Microsoft Operating Systems. Certification required the passing of 6 Microsoft Examinations.

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