- Utilize sales platform to work with provided and organic sales leads, build sales relationships- Independently source direct-ship product options when internal inventory does not suffice- Organize, generate auto response messages, and message timing using sales pipeline buckets- Use a variety of business software tools to manage people, products, and internal communication- Achieved “Master” status by maintaining Revenue Per Active Lead (RPAL) above $300

- Constantly ranked as top grossing salesperson in the company- Built trust and rapport with customers, selling bikes from $500 to $15,000+- Experience selling and communicating with reps from Cannondale, Pinarello, BMC, Cervelo, Santa Cruz, Giant, Specialized, QBP (Surly, All-City), and many others - One of first four employees selected to attend Retül Bicycle Fit Training- Upsold 70% of my customers to purchase 3-year bike protection plan--company average was 33%--accomplished by building trust and effectively communicating value of the service

- Quickly became top salesperson in the company by more than 25% margin- Progressed from no retail experience to Store Manager in under 6 months, and moved to managing the highest grossing and most challenging location in under 12 months- Responsible for training, development, and supervision of 13 employees- Quickly mastered LightSpeed point of sale system, managed inventory, trained other employees

Provide supervision, support, and leadership development and training for professional Assistant Resident Director and 11 paraprofessional Resident Assistants.Oversee planning and implementation of residence hall activities completed by Resident Assistants and residence hall program budget of approximately $5,000. Recruit and participate in residence life professional and paraprofessional staff selection process.Provide counsel and support to students in crisis, providing referrals for students to Office of Counseling Services, off campus Health Center, and Academic Support.Convene meetings regarding category one and two community standards and conduct violations, discussing aspects of community impact, and process findings in a timely manner. Work collaboratively with Academic Affairs, Academic Support, Office of Admissions, Food Services, Student Activities, and Physical Plant through various avenues.Participate in after hours and weekend on call crisis response.Member of planning committee for annual Martin Luther King, Jr. Day Celebration.

Monitored student activity during after school program.

Substitute taught a variety of subject matter as needed throughout the lower school.

Managed day to day tasks within Carroll apartment complex consisting of married students and families.Collaborated with Residence Life professional staff members overseeing traditional aged student populations in programming. Provided mediation and conflict resolution for graduate students throughout the residence halls.Participated in after hours and weekend on call duties relating to customer service and crisis response.

Provided excellent customer service for seminary guests and prospective students both in person and via e-mail.Addressed student inquiries regarding, but not limited to, financial assistance, course completion, and housing.Assisted in keeping effective records of community life and files, including course evaluations, budgetary documents, faculty search files, and various forms of data entry.

Provided direct supervision, support, and leadership development for thirteen Resident Assistants and oversaw approximately 135 first and second year residents.Co-taught required one credit hour Leadership Development course for up to 32 Resident Assistants per fall semester.Tutored students in Chemistry, Organic Chemistry, Biblical Literature, and Peacemaking and Justice courses. Worked as part of Student Life team, Resident Director Council, and Student Success Team to meet with the Academic Dean bi-weekly to discuss aspects of retention such as grades, class attendance, and socialization of students in crisis.Member of Advisory Council for the Advancement of Diversity and Multiculturalism.