Neal Keene work email
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Neal Keene personal email
Neal Keene phone numbers
I love digging into customer business problems and solving them with modern technologies. My career focus has been helping companies deliver better customer experiences, that are effective and compliant, across digital and traditional channels. Throughout my career, I have enjoyed serving as an executive in many roles including corporate strategy, strategic alliances, indirect channel sales, product marketing and technical evangelism. My breadth of professional experience has taught me the following:I'm strong at understanding complex customer business problems and defining clear solutions - I subscribe to "outside-in" model of customer engagement, focus on the customer's perspective first - I speak both "tech" and "business" - I enjoy collaborating with with customer executive teams to define win-win solutions I can successfully scale software businesses from $5M to $1B in revenue - I enjoy collaborating across sales, marketing, customer success and leadership to break down silos - I specialize in building strategic alliances and partnerships with complementary firms to deliver at scale - I excel at defining big ideas, within business constraints, and enable internal teams for successI'm proficient at developing GTM strategies that can be clearly articulated both internally and externally - I build collaborative teams to support corporate objectives - I stay on top of key market and industry trends and use data to support decision-making - I work with industry analysts for feedback and validation of future trendsOn a personal level - I believe the team shares the success when thing go well - I take personal responsibility when things don't go as planned - I'm constantly learning and appreciate good ideas that deliver I enjoy meeting new people and hearing new perspectives. Reach out if you want to talk to me about emerging tech, generative AI, creating software products or gentleman farming. Professional SkillsCustomer Experience and Engagement | Strategic Planning | Alliances and Partnerships | Portfolio Strategy | SaaS | Product Roadmaps | Market and Pricing Analysis Domain Knowledge Insurance (Personal and Commercial) | Banking (Retail and Commercial) | Investment Banking | Healthcare Payers | Enterprise Software | Customer Communication Management (CCM) | Enterprise Content Management (ECM) | Business Process Automation (BPM)
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Chief Technology OfficerGryphon.Ai Feb 2024 - PresentBoston, Massachusetts, Us -
Svp, StrategyGryphon.Ai May 2023 - Feb 2024Boston, Massachusetts, Us
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Field CtoSmart Communications. Mar 2020 - May 2023London , England, GbAs the Field CTO at Smart Communications, my role focuses on driving innovation, strategy, and growth. I work closely with the CTO and other key stakeholders to develop and execute on the company's vision for delivering smarter customer conversations across the entire customer lifecycle.One of the key responsibilities of my role is to provide technical and industry expertise to support sales opportunities. This involves engaging with strategic customers and prospects globally, connecting with C-level executives as a trusted advisor, and working with the sales management team to develop customer engagement plans. I'm passionate about evangelizing Smart Communications solutions and roadmaps as a thought leader, whether it's with customers, industry analysts, or partners.I'm also responsible for contributing to the strategy and positioning of Smart Communications. This means providing feedback from the field on industry trends, market challenges, and suitable use cases for our product portfolios. I work closely with the product management teams to shape the short-term and mid-term roadmap and contribute to early access programs for new product offerings. I also support the global marketing function by acting as the technical evangelist for marketing webinars and briefings and contributing to key events including analyst sessions, customer advisory board meetings, user groups and key customer and partner events. -
Evp, StrategySmart Communications. Jul 2019 - Mar 2020London , England, GbAs EVP of Strategy and Business Development for North America, my responsibilities include developing, deploying market and product strategy and positioning Smart Communications, Inc as the leader for Smarter Conversations, across Insurance, Healthcare, Financial Services, and Government markets.
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Evp, StrategyIntelledox, A Smart Communications Company Apr 2015 - Mar 2020Mckinney, Texas, UsAs EVP of Strategy and Business Development at Intelledox, I had the privilege of reporting directly to the President and working closely with him to develop sales and marketing strategies, identify new markets, establish analyst relationships, and forge partnerships. My primary responsibility was to lead the development and execution of the product Go-To-Market strategy for the North American market, ensuring that our marketing and sales strategies met short and long-term sales and profit goals.One of my most exciting accomplishments was leading the Business Development and Partnership program for the Intelledox platform. In this role, I was responsible for the DocuSign strategic partnership, which resulted in the development and delivery of the DocuSign Guided Forms, powered by Intelledox, solution.I was also responsible for identifying and analyzing growth opportunities for Intelledox, analyzing industry trends, and assessing our competitive landscape. I worked collaboratively with colleagues in senior leadership to define and advance key cross-company initiatives, and oversaw both high-level strategic thinking and the implementation of priority projects.Throughout my tenure at Intelledox, I developed and led long-range business strategy and assisted in due diligence efforts and analysis for potential corporate development opportunities, including M&A and strategic partnerships. In fact, my efforts helped pave the way for the acquisition of Intelledox by Smart Communications. -
Global Vp, Indirect Sales, Customer Engagement Solutions (Ces)Pitney Bowes Software Dec 2013 - May 2015Stamford, Ct, UsAs Global VP of Indirect Channels for Customer Engagement Solutions, I am responsible for planning, strategy and delivery of indirect sales targets for all global partners for the Pitney Bowes Customer Engagement Solutions Software Division. Managing a team of channel development professionals across North and South America, APAC and Europe, met and exceeded annual targets for new license revenue growth. Pitney Bowes Customer Engagement Software Solutions delivers relevant and engaging interactions across the customer lifecycle increasing customer lifetime value. In the age of the customer, Pitney Bowes is reshaping the way brands engage with their customers across the entire customer lifecycle, driving measurable improvement in acquisition, retention, and up-sell/cross-sell and customer service. -
Vp, Customer Business DevelopmentThunderhead.Com Mar 2013 - Dec 2013As VP, Customer Business Development Neal is responsible for developing the and delivering the strategic plan for customer and new prospect adoption of the Thundehead.com cloud platform through the global direct and indirect sales organizations. Responsibilities include creation and execution of selling strategies to drive adoption of the Thunderhead.com ONE family of SaaS solutions customers and prospects.
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Vp, Global Product Marketing And Analyst RelationsThunderhead.Com Nov 2011 - Mar 2013As VP of Global Product marketing, Neal is responsible for defining market requirements for current and future releases of the Thunderhead.com NOW and ONE product offerings. His responsibilities also include management of the Industry Solutions team and the Analyst Relations program, personally managing company relationships with Forrester, Gartner, TowerGroup, Celent and leading analyst firms.
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Vp, Business Development And Analyst RelationsThunderhead.Com Jan 2011 - Nov 2011As VP of Business Development, Neal's responsibilities include the development and delivery of Thunderhead's alliances program and management of key strategic partnerships including IBM, Capgemini, Oracle, Guidewire, CSC, HCL, Tata and other leading ISV and SI vendors. In his role as VP of Analyst Relations, Neal is responsible for developing and delivering the analyst programs for Forrester, Gartner, TowerGroup, Celent and leading analyst firms. In 2011, Forrester named Thunderhead as a global leader in CCM with top rankings in product strategy, business empowerment, fastest growth, multichannel support and perfect scores in interactive and on-demand applications. Thunderhead was also named to leadership positions in leading reports from Celent and Novarica.
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Vp, Industry Solutions And Analyst RelationsThunderhead.Com Sep 2006 - Jan 2011As VP of Industry Solutions, Neal is responsible for development and delivery of global corporate strategy of the Thunderhead software offerings into Capital Markets, Insurance, Healthcare Payers, Banking and Government industry segments. In his role as leader of the Thunderhead Analyst Relations program, Neal is responsible for development and delivery of the global analyst relations program for Gartner, Forrester, Celent, Novarica, TowerGroup and leading analyst firms. During this time, Thunderhead was recognized as industry leaders in reports from Forrester, Celent, Gartner and IDC.
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Vp, Business Development And ChannelsDocument Sciences Aug 1998 - Sep 2006UsResponsible for developing North American Indirect Channel sales program. -
Vp, Industry SolutionsDocument Sciences Jan 1995 - Aug 1998UsResponsible for analysis, development and delivery of all product and services offerings into direct and indirect sales channels.
Neal Keene Skills
Neal Keene Education Details
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University Of North Carolina At Chapel HillEconomics
Frequently Asked Questions about Neal Keene
What company does Neal Keene work for?
Neal Keene works for Gryphon.ai
What is Neal Keene's role at the current company?
Neal Keene's current role is Chief Technology Officer for Gryphon.ai.
What is Neal Keene's email address?
Neal Keene's email address is nk****@****ons.com
What is Neal Keene's direct phone number?
Neal Keene's direct phone number is +191931*****
What schools did Neal Keene attend?
Neal Keene attended University Of North Carolina At Chapel Hill.
What are some of Neal Keene's interests?
Neal Keene has interest in Science And Technology, Children, Economic Empowerment.
What skills is Neal Keene known for?
Neal Keene has skills like Strategic Partnerships, Saas, Strategy, Go To Market Strategy, Enterprise Software, Cloud Computing, Product Management, Business Development, Product Marketing, Business Strategy, Solution Selling, Crm.
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