Neal L Young Cook Email & Phone Number

Pleasanton, California, Us

• Worked with data migration, integration development• 3 Years working with FIN• Advanced skills with ETL, SQL/MySQL, XML, Microsoft Excel, stored procedures and other data tooling• Experience working with customers/presentations/leading requirements sessions• Participation in minimum of 3 full life cycle software implementations• Understanding of the complete software implementation lifecycle - including data requirements gathering, dataset migration, data reconciliation, and move to production• Coordinated and collaborated with cross organizational partners to define requirements and resolve data issues• Mapped, transformed, and loading data from source to target software systems• Experienced leading Data Conversion workstreams on a software implementation• Utilized Workday data conversion technologies such as iLoad, EIB, Advanced Load

Pleasanton, California, Us

● One of two people tasked with consolidating the localized procurement departments into a singular Global Procurement Organization. Integral in creating many of the processes and procedures that currently exist.● ● Work collaboratively in cross functional team on software enhancement projects● Proactive communication with suppliers, requesters and procurement members to keep project requests on track and information requests flowing● Perform daily processes in supplier onboarding and creating supplier relationships● Verify that project requests and suppliers comply with Concierge Desk standards of operation● Create, document, and maintain Global Procurement Org new procurement SOPs● Trained new GPO team members as our organization grew

Salt Lake City, Ut, Us

Data collection and analysis on new and current products. Research into processes and procedures using SQL, Excel, and other programs in order to find solutions to current efficiency problems. Database maintenance as new products and vehicles come on the market. • Focus on projects including updating database, product research, proposals for new contract processing procedures, and other projects that need a critical eye and second opinion• Creation, implementation, and maintenance of processing procedures for the contracts team• Customer and business phone assistance• Detail processing of various contacts sold through Ken Garff and Ken Garff associated dealerships in multiple states• Worked with accounting department on invoice reconciliation to issue corrected billing adjustments• Developed, implemented and trained contracts team in new contract receiving process that brought errors and lost contracts down to zero• Created and implemented 3rd party import and export Excel tracker using SQL, managing above $100k in contracts and cancellations per month• Handled daily B2B and customer inquiries and issues• Maintained and updated various databases of clients, contracts, vehicles, rates, and products• Reviewed customer contracts for accuracy and discrepancies• Created and updated procedural documents• Expanded role and responsibilities to include special projects• Documented new procedures and trained team members on them

Us

Organizes and maintains stock by incorporating new old processes and new to fit into a smaller area. Verifies stock counts to facilitate order accuracy. Fulfills customer orders utilizing in-house delivery management system and various interstate delivery services. - Reorganized entire stock to fit in new space about half the size of former department - Hold a 96% accuracy in order fulfillment in over $70k worth of stock per month. - Trained second clerk in processes and procedures

Draper, Ut, Us

- Responsible for interacting and assisting customers through the process of setting up telecommunications and TV services in their home. Set weekly goals in various categories to achieve. - Set and achieved the top sales position in my team multiple weeks in a row - Adjusted to several policy changes and sales tactics

New York, Ny, Us

Responsible for elevated customer service standards, creating and meeting sales goals, implementing promotional materials, utilizing current trends to achieve sales numbers, learning detailed information about products sold. - Improved pre-sale system to save customer time and increase sales of associates - Promoted four times, gaining responsibilities and product knowledge in Luggage, fine jewelry and fine watch departments - Chosen as employee ambassador and be a bridge between management and staff

New York, Ny, Us

Recommending and selling a wide variety of luggage to customers.Using excellent technique of customer service and creating personal relations to always exceed my sales goals.

Us

¬ Everyday assessment of what needs to be done, and what priority each task has.¬ Make sure that the store is operating in an efficient manner by carefully balancing customer service and the daily projects that must be completed.¬ Receive twice weekly shipment of stock, verify manifest against actual.¬ Train team members on multiple skills such as customer service, sales, and completing projects.¬ Perform office functions: including monetary counts of safe and registers for deposits, ordering change, entering payroll hours, checking and responding to emails, tracking sales, and ordering new supplies.¬ Provide excellent customer service while still maintaining and upholding the policies and procedures of OfficeMax

Clearwater, Florida, Us

From my first day to the last I have never stopped increasing my responsibility in trust and new tasks. I was a key member of the team that helps to make the office run smooth and operate efficiently by means of:- Direction of phone traffic via switchboard (incoming and internal)- Distribution of confidential medical information to proper account representatives.- Mailing out claims, refund checks, misc.- Keeping in contact with our local center Customer Service Representatives to monitor and organize the paperwork sent to the billing office.- Interaction and collaboration with the billing groups in our office.- Creating, compiling, and distributing reports to center, area, district, and regional managers and support staff. - Receiving and sending packages via UPS and Fedex- Cross training as Mail Clerk- Encouraging and helping to create a genial atmosphere for anyone walking in or out of the door.

Us

¬ Everyday assessment of what needs to be done, and what priority each task has.¬ Make sure that the store is operating in an efficient manner by carefully balancing customer service and the daily projects that must be completed.¬ Train team members on multiple skills such as customer service, sales, and completing projects.¬ Perform office functions: including monetary counts of safe and registers for deposits, ordering change, entering payroll, checking and responding to emails, tracking sales, and ordering new supplies.¬ Provide excellent customer service while still maintaining and upholding the policies and procedures of OfficeMax

Boston, Ma, Us

¬ Communicated with the clients and volunteer design professionals via phone, email and in-person meetings; tracked information and documented the project process through photography, evaluation forms, and project database.¬ Prepared materials including information sheets, brochures and display boards to support community programs and design forums.¬ Helped gather materials and put together boards to prepare for Community Programs and Design Forums.

¬ Collaborated with teams of 5-10 people on construction tasks including wire tying, cement mixing, drilling soil nails and preparing to “shotcrete”.¬ Oversaw small groups of new or temporary workers to teach tasks and ensure proper performance.¬ Worked as a steel chucker on a soil nail drill, a cement mixer for the soil nails, a drill assistant for caissons and soldier piles and put together structural systems for retention walls in new builds to earthquake retrofitting.¬ Operated heavy equipment ranging from torches to small excavators.

Bachelor’S Degree, Business Administration And Management, International Business Concentration

Architecture/Design

Associates, Architecture/Design

International Business

International Business