Neal Luke Email & Phone Number

United Kingdom

I specialise in assisting Betting and Gaming operators with regulatory issues and carrying out independent audits against regulator priorities, most notably those of the UK Gambling Commission. I was the first online focused compliance manager to be recruited for the UK Gambling commission following the Gambling (Licensing and Advertising) Act 2014. In.

West Midlands

• Regular liaising with local and overseas regulators and licensing authorities including USA state specific regulators to oversee application and maintenance of operating licences as required.
• Oversight of advertising, risk management, trademark, intellectual property, third party due-diligence, consumer protection, US and UK data protection regulations, ISO27001, contract maintenance, product reviews and.
• Review of concepts, white papers and wireframes for new products which integrated digital currency and NFT aspects, advising on compliance and licensing requirements.
• Strategic advice to the business regarding compliance requirements and products. Ensuring the compliance team is solution focused and viable options in partnership with commercial teams.
• Review of App store requirements and correspondence as required with Apple and Google.
• Correspondence with external legal counsel, securing and reviewing legal opinions, ensuring external knowledge is absorbed into internal teams and recorded efficiently.

Birmingham, England, United Kingdom

• Frequent engagement with major regulators and governing bodies such as the Information Commissioners office, UK Gambling Commission, Advertising standards agency and Competition and Markets Authority.
• Concept and white paper reviews for new games and products. Advising on how to achieve commercial goals compliantly.
• The companies ‘Personal Management Licence’ holder for the compliance function registered with the UK Gambling Commission.
• Ensuring effective policy and procedure reviews for consumer protection, AML, data protection, marketing and advertising and ISO27001.
• Liaising with App development teams to accommodate both regulatory and app store requirements.
• Review of risk assessments, policies and procedures updates.

Nottingham, United Kingdom

• Senior leadership team member overseeing consumer protection, anti-money laundering (AML), data protection and industry specific regulations for a company composed of over 120 retail sites and a large online product.
• Organisation and oversight of external audits in line with regulatory requirements, composing gap analysis and monitoring of actions to achieve both legal compliance and best practice.
• Frequent correspondence with our regulators regarding consultations, audits and breach reports. Including the ICO and UKGC.
• Development, oversight and implementation of new and existing controls for the purpose of consumer protection.
• Composition and sign off on presentations and packs for presentation to senior board members and company CEO.
• Direct reporting staff compose of a regulatory compliance manager, a data protection executive and a small team of AML analysts.

Birmingham, United Kingdom

• Lead the implantation the General Data Protection Regulations (GDPR) requirements into the company model including oversight of company offices outside of the European Economic Area.
• Development and implementation of an internal compliance audit schedule concentrating on the areas of focus and specific measures used by the business’s main regulator (the Commission).
• Balancing compliance obligations with commercial interest, collaborating with heads of Marketing, operations and business strategy leaders.
• Developing compliance training programs for offices in the UK and Philippines including travel to Manila. This covers area such as customer interaction, marketing and advertising, General Data Protection Regulations.
• Internal review of ISO27001 controls in preparation for annual external information security audit.
• Monitoring of upcoming regulatory changes and developments and communication to relevant department leads. Including gap analysis against existing controls and leading on implementation of updated controls.

Birmingham, United Kingdom

• Monitoring, understanding and enforcement of gambling related legislation including- Gambling Act 2005- Remote gambling and software technical standards- Licence conditions and codes of practice, the data protection.
• Monitoring of compliance trends and feeding relevant information into the Commissions intelligence database (Memex).
• Proactive and reactive assessments of high impact operators focusing on areas such as anti-money laundering, social responsibility and marketing and advertising.
• Compiling information for assessments and corporate evaluations drawing from previous information, open source checks, intelligence reports and businesses internal policies and procedures.
• Open source information reviews in line with RIPA and escalating relevant issues to feed into the reactive compliance work stream.
• Review of third party information security audits including support for colleagues regarding review of information security audits against both ISO27001:2005 and ISO27001:2013 standards.

Birmingham, United Kingdom

• Direct line of communication for priority fraud issues spanning over 40 business licensees.
• Frequent review of fraud prevention controls and risk analysis procedures.
• Comprehensive report writing for product management to accurately convey project progress and milestone completion providing assurance of efficient progress.
• Developing close working relationships with external stakeholders at senior management level taking care to uphold the professional reputation of PlayTech.
• Relationship management during licensee acquisition and business mergers including Ladbrokes and Poker strategy.
• Ensuring a consistent approach when dealing with ad hoc circumstances in line with existing policies and service level agreements.

• Delivered excellent levels of customer service in a busy B2B environment.
• Delivering training presentations and heading meetings to help develop staff.
• Responsibly moving large sums of money between licensee and customer accounts.
• Developed relationships with new and existing customers.
• Performed administration duties within data protection requirements.
• Good experience with various email, word processing and spread sheet programs.