As President of the company, I master strong working knowledge of client’s SAP GUI or web-based system resulting in proper transition and training of end-users.As Senior Consultant, I manage implementation requirements such as vendor validation, understanding business processes to determine mapping needs for conversion, tax laws, material data integrity, conversion target dates, legacy system freeze dates.Additionally, I train clients on 1:1 basis or classroom setting on the proper utilization of the MM module procure to pay: Purchasing Info Records (PIR), Source Lists, Purchase Requisitions, Purchase Orders, Scheduling Agreements, Contracts, Goods receipt, P2P reports, Workflow, Approval Workflow, BW Spend Analysis and Parked/blocked Invoice Resolution, Meter To Cash processes, MROs, BPEMs, I create new and update existing training materials, develop training materials and QRGs to address training gaps after evaluating the effectiveness of training, as well as proactively collaborate with various business areas (such as QM - Return PO) that are touch points of P2P related activities. In the area of Organizational Change Management and Leadership, I design, develop and implement change management strategies and plans, coordinate the change network responsible for communicating the change into the organization and spearhead stakeholder adoption to develop employees’ understanding and acceptance of change impact on roles.I participate in the learning process by developing, managing and evaluating end-user learning strategy and help transfer information to enable clients to sustain the SAP solution.I assess user readiness pre and post go-live to use SAP system and processes and guide communication teams and change agent networks, facilitate meetings, deliver presentations as required, create interactive tutorials, recordings, simulations using SAP Enable Now and Articulate Storyline.The experiences below represent clients I have assisted and projects led.

• Define learning objectives, course structure/outline, learning content for Procurement and Government Property• Facilitated Train-the-Trainer sessions for Government Property in preparation of end user training rollout• Partnered with Government Property Manager to deliver ~20 hours of training relating to the complex Government Property processes PIEE integration to SAP, DD250, DD1149• Complete analysis of existing training content, modules to be trained/supported for target audience, business processes on SAP S4 Hana• Utilize company templates to develop learning materials including Trainer/End user PowerPoints, uPerform simulations and work instructions, Quick reference guides and E2E integrated Job Aids appropriate for the target audience• Conduct in-person and virtual meetings with subject matter experts including business analysis, knowledge transfer and training gap analysis• Engage with Workstream Leads and Subject Matter Experts for ongoing content review, validation adn evaluate supplemental training needs• Receive and incorporate feedback, self-manage assigned tasks and deadlines to complete deliverables in a timely manner• Proactively communicate issues and risks to adaptation to new SAP S4 Hana system• Develop detailed Microsoft Visio Process Flows• Traveled to assigned sites to provide deskside hypercare support• Facilitated meetings with the Business to document and develop complex business process for Return to Vendor and Intercompany per business standards

• Attended 9-week Train-The-Trainer to quickly ramp up on client’s configured SAP IS-U/CRM, BDEx platforms and Meter to Cash business processes as well as utilizing EY’s proprietary LMS platform for delivering content• Mastered monitoring course completion and proctored timed course assessments inclusive of a combination of questions in addition to hands-on system scenarios• Facilitated virtual end user training for various business areas such as: Contract Management, Account Creation, Field Services, Device Management, Billing, Credit/Collections, BPEMs • Conducted BPEM (Business Process Exception Management) and Resolution Guides workshops to demo and train select end-users on the new processes for researching BPEM-related issues, applying the correct resolution tactics and closing cases properly• Facilitated specialized workshops for the Billing and Key Account areas to allow end-users the opportunity to be trained and supported in the production SAP IS-U • Created recordings using Teams to demonstrate how to resolve more complex BPEMs using BDEx ad SAP IS-U (backend system)• Assisted other Trainers with prepping for difficult courses such as ISU Advanced, Device Management, EIP • Provided Hypercare Support after Go-Live

• Scheduled and tracked end-user training/training completion• As Training Co-Lead, I packaged Enable Now content into SCORM format to be uploaded to Success Factors LMS• Created/maintained Training profiles based on training roles• Provide ongoing updates to training materials as business processes changed and evolved• Supported end users post go-live by troubleshooting, resolving issues, following up, logging incidents and serving as a liaison with technical team• Completed and passed Success Factors LMS certification to assist with scheduling courses in an orderly manner• Attended meetings with the Training Team Lead to present to client stakeholders the status of training development and training completion status• Ran training completion reports from LMS to determine training completion %

• Consulted with P2P (Procurement) Workstream Lead and Business Process Owners to conceptualize training design and training content• Defined course outline, learning objectives, course structure, learning content, knowledge checks, and training completion assessments• Completed detailed analysis of existing content, associated modules to be trained based on profiles (roles) and assigned training content to be delivered • Adhered to company standards, guidelines, and provided templates to develop PowerPoints quick reference guides, hands-on activities based on real-world scenarios, and assessments• Conduct in-person and virtual meetings with subject matter experts including business analysis, requirements gathering, etc.• Followed up with subject matter experts for ongoing content review, validation and updates • Self-managed assigned tasks and deadlines to complete deliverables in a timely manner• Proactively communicated issues and risks to training deliverables completion• Traveled to various sites to conduct in-person training delivery• Facilitated Virtual Instructor Led Training (ViLT) for end users located in Croatia• Traveled to sites to support end users during Go-Live and Hypercare periods• Built strong working relationships with client - stakeholders, end users and PMO

• As Senior SAP Training Content Developer, I collaborated with project functional team members to merge two Chemical companies SAP systems, designed new training content for the P2P and OTC Streams• Utilizing Articulate Storyline, PowerPoint and Word, I created and published online course content and job aides to match training templates • Updated Cornerstone LMS, as well as end user online learning and classroom registrations and rosters• Additionally, I used Skype to record team members performing SAP transitions in merged system, incorporated video and audio on online webinar platform• Managed and created local and Skype meeting via Microsoft Outlook 365 app• Traveled to various locations to work with Functional SMEs to incorporate the necessary business processes into the development of training content

As Senior Learning Consultant, I orchestrated and rolled-out complex training program for 300+ employees comprised of instructor-led and live demo training sessions. Trained end users on SAP interfaced WMS system functionality according to role-based training curriculum. To begin, I attended a one week train-the-trainer workshop to learn client’s new custom developed SAP Warehouse Management Interfaced system. Based on this new information, I delivered training on key warehouse concepts, including Replenishment, Picking/Putaway, Staging, and Quality Area Administration. End users learned required functionality based on job roles such as: GR from warehouse, GR from Supplier, Putaway from Supplier, Putaway from Warehouse, KLT/GLT Picking, Replenishment, Delivery to line GLT/KLT, storage bins, inventory count, assigned workflow, staging before putaway and Quality area needs.I conducted Q&A sessions for clarification of new system before hands-on activity involving a tugger or forklift and assisted with facilitating "hands on" instruction to reinforce new WM system and concepts.

As Senior Trainer/Instructional Designer. I developed curriculum and developed quick reference Guides (QRGs) to support classroom training and post Go-Live.I trained end users on new cash logistics system functionality and provided 1:1 on the job support on processes including checkout, check-in, CVS, shuttle routes, CIT services, manifests and reports.

As Certified Oracle CRM Training Consultant, I developed curriculum and delivered virtual instructor led training to field service customer engineers via Web-Ex on Oracle R12 CRM application designed and configured for a mobile deviceI demonstrated a number of processes in Oracle such as: transitioning tasks (work orders) from assigned – completed or suspended status, how to record notes, capture action (travel and working) times, call closure notes, proper resolution codes, consumption of parts and return of defective/OBF parts, expense, charge call requirements via the debrief screen and reinforced training the proper utilization of the app to receive parts into PPK, return salable parts, transaction history, Sub-inventory transfer, creating personal tasks, cloning service requests/tasks and how to search for on-hand parts in Customer Engineer’s PPK (personal parts kit).In addition, I facilitated refresher Oracle R12 CRM training courses via Web-Ex in anticipation of upcoming Go-Live dates, updated customized training documentation, QRGs, Instructor and student guides for post deployed customer engineers and delivered in-person Instructor Led training classes for Installation Coordinators/Managers on Oracle R12 CRM – create a service request, tasks with various priorities, cancel/reschedule tasks, running SLAM reports on historical data, understanding the dashboard and GANTT view charts.I also installed, provided training and support as to proper utilization of AirWatch app on Android Note 3 device and managed class rosters and training requirements via Saba learning management system (LMS).

I consulted in this role multiple times: 10/2012 – 12/2012; 05/2016 – 08/2016; 10/2016 - 12/2016I served as Certified Customer Service Trainer, I conducted new hire training sessions on general on-boarding topics, customer handling and proper use of call center interaction systems such as Oasis, Avaya, Genesys systems; communicated client call escalation procedure.Additionally, I delivered training on handling calls with internal and external callers and coached call center representatives needing remediation and conducted assessment to evaluate knowledge transfer and communicated retention expectation to leadership.I also trained agents to enroll and support Federal employees in Federal Long-Term Care Insurance Program (FLTCIP) utilizing Customer Service system, knowledge-based tools, customer correspondence and insurance quote system for call center. I conducted training needs analysis and training recommendations to upper management. As a result, I certified call center agents at 95%+ rate to ensure success when verbally with customers; achieved expected quality standards of the client.

As Senior Education Consultant/Curriculum Developer, I consulted wth Client business SMEs and key stakeholders in support of their Ariba Implementation needs. I conducted client training sessions on Ariba system’s functionality and SAAS features to support business needs and facilitated client discussions to identify specific needs to be communicated during the formal requirements gathering workshops with the project team. Conducted training needs assessment, presented results and developed customized training curriculum and support documentation based on the client's configured Ariba system. Delivered client's customized T3 (Train the Trainer) training sessions in anticipation of training rollout.Additionally, I conducted SEALS boot camp training for new hires on P2P, P2O, Invoice Pro, Ariba Network (SaaS), Ariba Procurement Content, Contracts, and SRM applications.

I acquired Master Training certification on UA’s Cargo Handling software to train 4,000+ end users globally. As training consultant, I identified training needs, evaluated effectiveness of the training/course outcome and adjusted training delivery while effectively managing the classroom for successful completion. Developed job aids to reinforce training. Provided Go-Live and Hypercare support.

As P2P Stream Lead Trainer, I mastered a strong working knowledge of client’s SAP system to ensure proper training of end users. I consulted with SMEs to gain a deeper understanding and acquired knowledge of the Client's business process to be documented in the training delivery materials.During the requirements gathering phase, I managed requirement activities such as vendor validation, documenting business processes, key players to determine role mapping needs for training and conversion, tax jurisdiction laws, material data integrity, conversion target dates, legacy system freeze dates.Additionally, I conducted role based training on a 1:1 basis, virtually or classroom setting on the proper utilization of the MM module Procure To Pay: Purchase Requisitions, Purchase Orders, Goods receipt, P2P reports, Approval Workflow, BW Spend Analysis, Workflow and Parked/blocked Invoice Resolution.I updated existing training materials, developed additional training materials and QRGs to address training gaps after evaluating the effectiveness of training. Proactively collaborated with stream SMEs to ensure P2P related was successful. Supported onsite end users during Go-Live and Hypercare.

As Trainer for Pharmaceutical Sales Representatives, I delivered classroom training to pharmaceutical sales representatives on sales principles such as sales call handling, territory maintenance and pre-call planning. Additionally, I facilitated new hire training focused on proper use of mobile devices to document “visits” with doctors and medical facilities in accordance to federal guidelines.I also demonstrated reporting metrics to adequately communicate territory on/off time to management for regional and district sales analysis activities.

As Certified Customer Service Trainer, I trained classroom of 25 - 40 new hires on federal government supplemental benefits program by demonstrating the proper use of oasis/avaya phone systems to accept inbound customer service calls.Additionally, I evaluated compentencies by assigning in class exercises and daily quizzes.I also demonstrated configuration process for optimal headset/soft phone performance, as well as customer service "soft skills" to be utilized when assisting customers, proper utilization of customer service systemwhen assisting customer with "open season" plan enrollment, changes, cancellations and re-enrollment and how to identify calls that were handled by Level 1 customer service reps and when to escalate as well as the proper escalation procedure.I also proctored training assessments to determine employee readiness to transition onto the production floor.

As Pharmaceutical Sales Representative Trainer, I served as a consult to deliver end user training programs on customized Siebel CRM and Mobile Intelligence. In order to prepare, I learned Pharmaceutical and Healthcare industry practices and applied relevant practices within the classroom to make training more 'real-life'I trained the use of hand-held devices including the basic functionality, stylus use and data selection, virtual keyboards, inputing notes using a writing pad, saving data, synching of data from laptop directly to the home office server.I incorporated pharmaceutical sales knowledge by including examples of medical professional and pharmacy calls into to the training and demonstrated how to quickly access records when calling on doctors, nurse practitioners and pharmacists.

As Virtual Siebel Trainer, I delivered virtual sales training via Adobe Connect to network sales representatives, channel sales and sales engineers.I trained the proper use of Siebel sales platform when interfacing with customers. Ensured end users were grasping concepts by incorporating "popcorn" question and answer techniques along with training evaluations.

As SAP MM (P2P) Trainer, I introduced new users to the SAP environment via exploration of SAP Navigation, explained the SAP Easy Access screen and its corresponding buttons. Created training data, training data sheets which were used for training delivery and end user exercises.Conducted certification or refresher training to end-users on the proper utilization of the MM, Procure- to-pay process: E-RFQ/E-RFP(purchase planning), Purchase Requisitions, Purchase Orders, Order Placement, AP invoice, payment and workflow resolution per BMW's business processes and guidelines.I gathered "parking lot" questions for submission to business process owner or SMEs for clarifying answers and dispersed the same to participants via email.In addition, I administered certification testing after training completion and maintained a 100% certification passing rate and 95% or better trainer evaluation rating.

As Senior SAP Consultant, I ramped up client's business processes related to SAP MM.I created training materials and simulatons utilizing Resite Recorder, tested training material integrity by hosting mock training sessions via Adobe Connect. Created/updated QRGs, hosted supplemental training to address training gaps.

As a Certified Customer Service Trainer, I attended five weeks of train-the trainer sessions for full curriculum knowledge transfer, got certified and then delivered the training as a certified trainer to a group of 25-55 students.I prepared and distributed training aids such as instructional material, handouts and visual aids, prepared classroom by setting up audio-visual equipment and ensuring all PCs are functional, gathered and submit “parking lot” questions to the proper sources for a precise answer to provide clarification during next class session.I effectively delivered computer-based training inclusive of videos, audio quality assurance, presented, lectured and proctored assessments for customer service representative certifications incorporating adult learning techniques inclusive of blended learning principles, identified training needs, evaluated the effectiveness of the training and course outcome and adjust the class pace while efficiently managing the classroom for successful completion.Additionally, I proctored customer service representative exam to determine transition to production floor.

As SAP Trainer, I quickly, independently developed and mastered (within 2 business days) a strong working knowledge of the client’s SAP, web-based eWarranty system to properly train end-users (dealers).I effectively facilitated and delivered training courses to dealers in multiple regions throughout the United States, traveling extensively. I maintained a 95% rate from training evaluations by delivering world-class training while incorporating adult learning principles.Part of my process was gathering and submitting “parking lot” questions to the proper individuals for a precise answer to be posted on dealer portal for future reference before and after “go-live". I prepared the learning environment and resources: computer set-up, training manuals, training data, QRGs and provided 1:1 assistance for individuals who demonstrated challenges during class to ensure a minimal comfort level with the computer and eWarranty software system.Prior to and throughout the training process, I identified training needs, evaluated the effectiveness of the training/course outcome and adjusted the class pace for optimal training efficiency.

As SAP Trainer, I assisted with training material/documentation editing of manuals for trainers of the FI – financial accounting module inclusive of FI and related processes of PS, PM, SC (MM/WM), CM (CO) and actively participated in and delivered materials during a “dry-run” – FI period-end close process reconciliation, abnormal balances and open new period. In addition, I consistently demonstrated the proper utilization of utilizing T-Codes in FI for various processes and/or reports, assisted other trainers with the on boarding processes by ensuring necessary documentation was completed and submitted in a timely manner and assisted FI co-trainer with preparation of materials, learning tools, job aids, classroom visuals for training deployment.I also attended meetings with SMEs to gain a better insight as to the current processes/roles and the transition/upgrade from the current systems to the proper utilization of processes in SAP and validated system process for issues and questions that required further resolution before roll-out.

As a Certified Sales Trainer, I trained Sales Representatives, District Managers within a classroom setting on their new CAC/CP Werx CRM software system. I demonstrated how to properly utilize the systems during for day-to-day operations, served as a lead trainer where guidance was afforded for a less experienced trainer.Also, I provided 1:1 software assistance for individuals who demonstrated challenges during class and successfully incorporated ALPs (adult learning principles) in conjunction with CBT (computer-based training) initiatives for optimal training efficiency. I prepared the learning environment and resources, including computer set-up, created training aids to reinforce trained material (i.e.: crossword puzzles, review games, etc.) and actively participated in daily debrief meetings that addressed any issues with training database and offered suggestions for immediate resolution.

As Adjunct Microsoft Office Instructor, I trained 6-20 students within a classroom setting for the Continuing Education Department on various Microsoft Office applications including intro to computers up to advanced MS Office software applications.I successfully managed courses and clients within a classroom setting, provided ongoing technical support during training classes, identified training needs for every client, implemented changes as necessary to achieve a successful training course and evaluated effectiveness of training courses.

As a Certified Pharmaceutical Sales Facilitator and Trainer, I facilitated train-the-trainer sessions for DM (district managers), RM (regional managers) and trainers on IBM ThinkPads. I trained 100+ sales reps on their new SFA software, Mobile Intelligence (Dendrite) by demonstrating how to properly utilize the systems during their day-to-day activities and responsibilities (Day in the life simulations), provided 1:1 software assistance for individuals who demonstrated challenges during class, assisted participants in analyzing critical sales and customer data from multiple data sources to help determine strategy and direction to increase sales and consistently received excellent evaluations where client’s expectations were exceeded by delivering world-class training.

As Project Manager, I developed processes that were adopted as the new mainstream procedures which encouraged projects leaders to successfully move their projects to commercialization/scale-up within 6-12 months.As P2P Trainer/SME, I developed training materials and quick reference guides for corporate SAP P2P and Maximo training implementation for beginner to super user colleagues/management. Trained colleagues on MM(P2P) processes and was instrumental in the successful the upgrade from SAP 4.6 to 6.0. I mastered the processes of P2P, served as the site Trainer, SME and Documentation Specialist during the upgrade implementation. Developed and managed P2P (procure to pay) process for the site.Trained Microsoft Office software users group (Outlook, Word, Excel, PowerPoint) to assist colleagues on the proper utilization of the application software for utilization in their job functionsI trained employees on the mandated shipping procedure for shipping hazardous and non-hazardous lab samples from site via ground or air transport and maintained necessary certifications/processes for unannounced DOT and IATA site inspections.