Phillip Neal Email & Phone Number

Telford, England, United Kingdom

Helping to make memories, and exceed the expectations of our customerspnpevents.co.ukSecret-weekends.comNorthpoletrading.co.uk#ibelieve

Telford, United Kingdom

Product Owner for E-Commerce and Digital Marketing

Cambridge, United Kingdom

Breaking new ground with the implementation of, and onboarding to, the first ever SAP EMS Tenant in the world.Mapping processes and performing gap analysis on existing business processesData MappingAPI integrationTrainingWorking with downstream and upstream data flows to enable client centric entitlements.

Nottingham, United Kingdom

Assigned to lead analysis on digital projects including GDPR Compliance, changes to online customer account journeys (including new customer acquisition, switching tariffs and account management) and work on solutions to convert new offerings into online journeys.Creation of User Stories, User Journeys, Process Flows, UI MockupsWorking with external design bureau’s to ensure best practice UX design is achieved Production of requirements, acceptance criteria, and other documentation, as needed for each individual project, in accordance with internal standards and procedures following Agile “Just enough, Just in time” approach. Defining and refining requirements and working collaboratively with stakeholders and scrum teams to ensure best business value is realisedLeading Agile ceremonies including stand-ups, sprint planning and retrospectives.Advised on better ways of working with Agile and estimation of work packages. JIRA SME/administrator for department.

Cambridge

2 Extensions - • Facilitated order of magnitude improvements in the time required to make IP ready for delivery to customers, through both technology and process improvements.• Defined service requirements for new services• Defined reporting requirements to enable performance improvements to be confirmed• Responsible for the investigation, analysis, and documentation of business functions and processes, and the definition of requirements for business change initiatives within the company.• Worked with a range of stakeholders, from senior management down, across all the company Groups and Functions to ensure that business objectives and needs were understood and met.• Preparation of business proposals and the elicitation and documentation of detailed business requirements.• Responsible for the detailed investigation, scoping, planning and execution of Business Analysis activities and deliverables for specified projects• Production of requirements and other documentation, as needed for each individual project, in accordance with internal standards and procedures.• Facilitated the development of external customer requirements and user stories, managing the interaction with internal business requirements, prioritising and de-conflicting backlog.• Acted as Scrum Master during Agile Ceremonies (Sprint Planning, Retros, Stand-ups)• Participated in SAFe PI Planning sessions both as BA and as Scrum Master

City Of London / Home Based

3 Extensions• Senior Business Analyst for a large full stack OSS/BSS System Integration project for a global Satellite service and communications provider. Hybrid Waterfall/Agile methodology.• Responsible for stakeholder management, requirements gathering, developing and documenting business processes, presenting requirements for approval, hosting of workshops• Lead BA for change management including the production of scoping documents, coordination between SMEs and Architects, liaison with the client, Programme management and Delivery Executive.• Liaison with Architects and Development teams ensuring that the Client’s requirements were correctly interpreted and understood.• Close working with UX Teams to develop User Journeys, wire-frames where necessary capturing field validation and other functional requirements emerging from the User Experience designs• Requirements management using Domain Diagrams, Use Cases, User Stories, Functional and Non -Functional requirements and Process Flow Diagrams in Blueprint by Blueprint Systems.• Installation/Configuration of Blueprint by Blueprintsys and integration with Atlassian JIRA using Tasktop• Configuration of JIRA (workflows, Screens and Schemas) to support Test, Development and Requirements tracking and traceability.• Requirements Management Evangelist.• Defined Change Control processes and Costing Methodology for new service introduction.

Telford - United Kingdom, Mobile

• Achieved Performance rating EE (Exceeds Expectations)• Selected by the Chief Technologist for HPs UK Public Sector Organisation and the Director of Workplace services for EMEA, to provide a more controlled architectural costing approach to supporting the pre-sales activities of the UK Public Sector organisation.• Produced end to end solutions designs and cost estimates in support of the majority of HPs UK Public Sector led pursuits, including supporting four successful new logo deals of approximately £200m, and approximately £20m of add-on revenue.• Developed a whole of contract architectural cost model, for workplace and application delivery infrastructure which was governed and independently verified for use on pursuits between £2m and £200m TCV (2000 to 150,000 users), this shortened the time required for initial responses to approximately 30 mins.• Successfully led a team analysing employee surveys to help make improvements to business processes and communication issues, resulting in 20% increases in employee engagement in key areas.• Developed tooling to produce management reports from unstructured log files, in order to fulfil a client contractual requirement where commercial software was not available (Innovation Week Activity).• Led governance activity (cost and solution) with Delivery Leads/Portfolio Managers and Chief Technology Officers to ensure that solutions were correct, deliverable within the planned time scales and met the offering architectural vision.

Pre-Sales Transition and Transformation Lead/Solution Architect, for many client sectors including pharmaceutical, telecommunication, education and NHS Trusts.Implemented a library of pre-sales collateral, which in turn led to faster turnaround of pursuits.

Developed detailed technology proposals, reports and summaries and presented them to senior client sponsors.Developed and produced cost models to support the ATLAS consortium, including producing an auditable and repeatable cost model for the implementation of End User Devices for the whole of the MoD estate worldwide. Developed the client transformation lifecycle and migration sequence, working closely with MoD consultantsModelled phasing of resources and bill of materials, based on the approved site lifecycle, migration sequence and architectural modelsPerformed due diligence on secure MoD sites.

Developed cost and process models to support EUC/EUD Rollouts

Uk Wide

Various Contract roles -Mainframe operations / Shift leader1st-3rd line supportDeskside and VIP SupportSite Implementation lead (Servers, Networking and End User Devices)Floor walkingSite infrastructure design planning and requirements gatheringDelivery ManagementApplication packaging and testing