Phillip Neal Email & Phone Number

Telford, England, United Kingdom

Helping to make memories, and exceed the expectations of our customerspnpevents.co.ukSecret-weekends.comNorthpoletrading.co.uk#ibelieve

Telford, United Kingdom

Product Owner for E-Commerce and Digital Marketing

Cambridge, United Kingdom

Breaking new ground with the implementation of, and onboarding to, the first ever SAP EMS Tenant in the world.Mapping processes and performing gap analysis on existing business processesData MappingAPI integrationTrainingWorking with downstream and upstream data flows to enable client centric entitlements.

Nottingham, United Kingdom

Assigned to lead analysis on digital projects including GDPR Compliance, changes to online customer account journeys (including new customer acquisition, switching tariffs and account management) and work on solutions to convert new offerings into online journeys.Creation of User Stories, User Journeys, Process Flows, UI MockupsWorking with external design.

Cambridge

• 2 Extensions -
• Facilitated order of magnitude improvements in the time required to make IP ready for delivery to customers, through both technology and process improvements.
• Defined service requirements for new services
• Defined reporting requirements to enable performance improvements to be confirmed
• Responsible for the investigation, analysis, and documentation of business functions and processes, and the definition of requirements for business change initiatives within the company.
• Worked with a range of stakeholders, from senior management down, across all the company Groups and Functions to ensure that business objectives and needs were understood and met.

City Of London / Home Based

• 3 Extensions
• Senior Business Analyst for a large full stack OSS/BSS System Integration project for a global Satellite service and communications provider. Hybrid Waterfall/Agile methodology.
• Responsible for stakeholder management, requirements gathering, developing and documenting business processes, presenting requirements for approval, hosting of workshops
• Lead BA for change management including the production of scoping documents, coordination between SMEs and Architects, liaison with the client, Programme management and Delivery Executive.
• Liaison with Architects and Development teams ensuring that the Client’s requirements were correctly interpreted and understood.
• Close working with UX Teams to develop User Journeys, wire-frames where necessary capturing field validation and other functional requirements emerging from the User Experience designs

Telford - United Kingdom, Mobile

• Achieved Performance rating EE (Exceeds Expectations)
• Selected by the Chief Technologist for HPs UK Public Sector Organisation and the Director of Workplace services for EMEA, to provide a more controlled architectural costing approach to supporting the pre-sales.
• Produced end to end solutions designs and cost estimates in support of the majority of HPs UK Public Sector led pursuits, including supporting four successful new logo deals of approximately £200m, and approximately.
• Developed a whole of contract architectural cost model, for workplace and application delivery infrastructure which was governed and independently verified for use on pursuits between £2m and £200m TCV (2000 to 150,000.
• Successfully led a team analysing employee surveys to help make improvements to business processes and communication issues, resulting in 20% increases in employee engagement in key areas.
• Developed tooling to produce management reports from unstructured log files, in order to fulfil a client contractual requirement where commercial software was not available (Innovation Week Activity).

Pre-Sales Transition and Transformation Lead/Solution Architect, for many client sectors including pharmaceutical, telecommunication, education and NHS Trusts.Implemented a library of pre-sales collateral, which in turn led to faster turnaround of pursuits.

Developed detailed technology proposals, reports and summaries and presented them to senior client sponsors.Developed and produced cost models to support the ATLAS consortium, including producing an auditable and repeatable cost model for the implementation of End User Devices for the whole of the MoD estate worldwide. Developed the client transformation.

Developed cost and process models to support EUC/EUD Rollouts

UK Wide

Various Contract roles -Mainframe operations / Shift leader1st-3rd line supportDeskside and VIP SupportSite Implementation lead (Servers, Networking and End User Devices)Floor walkingSite infrastructure design planning and requirements gatheringDelivery ManagementApplication packaging and testing