● Leading and managing a team of System Administrators to ensure the confidentiality, integrity and availability of IT systems and applications.● Providing leadership to support a varied range of administrative tasking, to include corrective/preventive maintenance, recurring operations functions, account management, and system optimization.● Performing leadership and managerial duties for team members, including but not limited to, Performance and development assessments, Career planning, Resource management, Timecard approval, Personal-Time-Off (PTO) approval and management, Talent interviewing and hiring.● Supervising administrators whose duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space.● Working with team members to maintain as-is plans for managed systems and projects.● Developing and monitoring policies, standards, processes, and goals for direct reports.● Coordinating system administrative support for training development/evaluations and operations and sustainment plans.● Participating in Change Request reviews, to include participating in Change Management boards at multiple program levels.● Coordinating technical and process document reviews and resolving system administration, engineering and integration issues.● Participating and leading technical meetings with team members and other program personnel and representing the organization in functional area matters Upholding company values and behaviors.

Team Lead Responsibilities:● Assign tasks to the team accordingly and assist where needed● Bi-Weekly meetings with program leadership and DTPL to provide updates on tasks and projects across the team● Bi-weekly team meetings to ensure tasks and projects are being completed in a timely manner● Weekly meetings with IA to ensure tasks and projects are being completed in a timely manner● Work on more complex issues and projects● Mentor junior members of the team● Increase the efficiency of the team while driving projects to completion to ensure the program can continue to operate successfully with minimal downtime.System Administrator Responsibilities:● Datacenter support including racking and configuring servers● Patch systems monthly using WSUS● Collaborate with partners to define computing requirements and create end-to-end solutions consisting of hardware and operating system technologies● Integrate and partner with programs to solve complex infrastructure problems ● Assure a high level of reliability and performance through systems monitoring and infrastructure management● Respond to online service requests from users● Ensure server and application compliance with security and performance requirements (DFARS, RMF, NIST Cybersecurity Framework)● Install, Convert, and upgrade systems● Develop, revise, and maintain technical and operational documentation (including procedures) to continually improve our computing environments● Assist in developing the overall performance and capability of the technical team through mentoring and knowledge sharing● Ambassador to new employees as well as assisting with training

Primary responsibilities include:● Datacenter operations support (install/configure/troubleshoot/manage)● Responsible for server monitoring including all production systems, jobs, and processes.● Respond to all job failures, identify cause and resolve issues in an expedient timeframe.● Interacts closely with Business users for intra-day support and with development teams for additional support on complex issues.● Review, approve and manage the installation of new code into the production environment.● First and second tier triage support for all Helpdesk tickets.● Build, image, configure, and deploy desktop computers, printers, and servers.● Research and escalate more complex infrastructure issues to Level 3 support and vendors as needed.● Document all process and procedures as needed.● Implement small and large scale infrastructure projects with minimal supervision.

Maintaining the infrastructure, security, and technology of the firm. Support all end users of the firm and to ensure a high level of desktop support. Primary responsibilities include:● Providing desktop support to end-users related to MS Office and financial applications● Working closely with IT colleagues to provide Help Desk support to end-users.● Strong relationships with third party vendors in order to resolve end-user issues.● Expedite damaged/defective components for repair or replacement.● Install new PC’s and printers and other equipment as needed.● Suggests and recommends hardware and software for company purchase.● Setup, configure and install Avaya phone equipment as needed● Support and maintain datacenter including servers and switches

Primary responsibilities include:● Participate in and oversee the Help Desk operations● Provide mentoring/training to other technicians in technical skills and service delivery● Participate in the hiring process to grow the team● Work on plans to develop and evolve the team and its processes to continually improve and enhance the customer experience● Troubleshoot software and deliver top-notch support to employees● Update and maintain the knowledge base● Review and provide feedback for Help Desk tickets handled both internally and by our overnight support team (Intelliteach)

Primary responsibilities include:● Provide application and Blackberry support to end-users all over the world via email, phone call, or voice mail● Provide mentoring/training to other technicians in technical skills and service delivery● Troubleshoot software and deliver top-notch support to employees● Travel to remote offices to assist with moving/setup● Update and maintain the knowledge base

Primary responsibilities include:● Participate in and oversee the Help Desk● Provide application support to end-users all over the world via email, phone call, or voice mail● Provide mentoring/training to other technicians in technical skills and service delivery● Troubleshoot software and deliver top-notch support to employees● Travel to India to provide training● Update and maintain the knowledge base

● Build and inspect optical catheters● Work with Engineers on designing, incorporating, and testing new products● Train new employees

● Build and inspect medical catheters and stents● Perform quality testing