Neal Smith Email and Phone Number

Primary Customer Experience contact for Cisco Customers, Sales Teams, Partners, and Renewals.Drive product & software adoption to accelerate value realization & de-risk future software renewals. Provide strong lead generation for future opportunities and improve customer Health Score.Own and manage adoption engagements in customer environments across Manufacturing, Healthcare, Retail and Financial Services Verticals.Create adoption plans by identifying customer priorities, developing a roadmap and timeline for reaching desired outcomes.

As a front-line leader, responsible for driving the professional development of the sales/customer experience team, including coaching, training, and continuous performance evaluation. Possessing a passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast outcomesCisco's Digital Network Architecture Center Appliance: Accountable for driving team performance through CX motions in the Lifecycle Racetrack, including Onboarding Implementation and Utilization. Ensuring full investment is realized. Possessing a passion for sales, superior customer experience, capacity for quick thinking and immediate action, and ability to forecast outcomesCisco Growth Initiative: Leading a team of Offer Advisors, Data Analysts and SME's to provide clear and consistent service recommendations to Cisco Account Teams. Utilizing CX Insights and turning them into valuable service opportunities to enhance overall customer satisfaction and success.

Promote, manage and educate sellers on new TS offerings throughout Cisco account teams. Currently focused on Cisco Solution Support, a multi-vendor support offer for Cisco validated solutions that provides clients with a 43% decrease in average case support time and provides coordination between Cisco and 3rd Party vendors involved complex solutions.Piloting a new venture for Cisco's High Value Service offering, Solution Support. Working to enhance customer success and service/product education for customers who have bought into Solution Support value for their architectures. Additionally, focusing on improving renewal rates across the board and expanding the reach of the Solution Support service across customer environments.

Devised and executed savvy business initiatives to sell Cisco’s Learning Network, coordinate with Learning Partners and prioritize the Cisco Platinum Learning Library to new and existing clients. Developed a portfolio of 150 Mid-Market clients totaling $7.5M in yearly spend

Global account management with multiple territories in the Americas and EMEAR. Responsible for renewal and overall sales of hi tech service and support agreements. Manage entire service sales cycle from prospect to close. Developing expert sales knowledge on key vendors and offers in order to efficiently support sales reps and account managers. Supplement sales knowledge and enable field resources while accelerating sales cycle. Functioning to mitigate customer risk and improve resolution and conversion rates, while providing customers with greater software/product knowledge.