Neal Walker Email and Phone Number
Neal Walker personal email
- Valid
I am an Operational Director with a track record of creating strategies with other executive team members, building high performing teams and developing individuals, and being an agent for change to ensure the business exploits the latest technology and methods. I have experience in the Truck sector of the Automotive industry, Services sector of the Construction industry and the Retail sector of the Oil industry,. I have a natural coaching leadership style that aims to support and stretch colleagues at all levels. Colleagues would describe me as being focused, engaging, reliable, empathetic and structured.Key skills:• Strategic & Critical thinkingWorking with the Scania (Great Britain) Executive Team I helped to define the organisation and business strategy for the next five years. I created a strategy for Scania (GB) in collaboration with other Executive Team Directors leading to a new employee package which helped reduce attrition.• Leadership & Team developmentI have created high performing teams and developed individuals in several Scania regions. This has led to increases in revenues and customer service levels as well as helping individuals to progress to their maximum potential. Through appointing women into operational management positions in workshops and taking on female apprentices the overall gender balance of the team has improved.• Business TurnaroundDuring the Covid pandemic Scania had to react to the dynamic needs of the customers, the staff and the working environment. By looking for regional solutions that met the needs of all three stakeholders, it was possible to improve the business performance at a faster pace than previously anticipated. Consequently, despite Services revenues in Scania North dropping in 2020 the earnings actually grew verses the previous year.I have worked for global companies with premium brands (ExxonMobil, Finning/Caterpillar, Scania) and have international experience through an expatriate assignment to Brussels. I am available to travel.I can add value to an organisation and its customers by;• turning-around an under-performing business units either in one location or across multiple sites• creating a high performing management team to take the business to the next level and to develop a pipeline of future leaders• introducing changes that will utilise the latest technology and business methods to improve efficiencies and transform the customer experienceFor a conversation about how I can help drive your business forwards, please contact me on (+44) 07850 310231 and neal_walker@hotmail.com
Man Truck & Bus Uk Ltd
View- Website:
- mantruckandbus.co.uk
- Employees:
- 438
-
Head Of Customer Services Management (Central Region)Man Truck & Bus Uk Ltd Feb 2023 - PresentUnited KingdomLeading the MAN Customer Service Management team in the Central region to increase the overall customer experience. Operationally developing the business and ensuring all revenue, profit and KPI targets and objectives are met through developing and empowering Own retail and Private Capital Dealer teams to deliver high performance and efficiency operations for customers. -
DirectorNextgen Coaching Feb 2022 - PresentEngland, United KingdomCoaching business leaders to help them maximise their potential.Working with aspiring leaders, new managers and high potential executives. Helping individuals to progress in their business career and to tackle current challenges in their workplace. -
Dealer PrincipalAdams Morey Ltd. Jun 2022 - Feb 2023Southampton, England, United KingdomRecruited to help change the structure and culture as the organisation moved from being a family business to being part of a portfolio of commercial dealership groups under the Greenhous umbrella. 7 workshops, 7 direct reports, over 330 employees. Turnover over £90M.• Introduced new technician pay structure after benchmarking competition. Attrition reduced from 20+% to under 5% and the ability to recruit new technicians improved• Created a customer discount matrix and reviewed all customer rates leading to additional annual revenue of £1.5M labour turnover• Initiated annual Employee Survey and new Customer Satisfaction Surveys to provide ESI and CSI data -
Interim Dealer Director (South Central Region)Scania Uk Oct 2021 - Dec 2021Short term assignment to create a new region (South Central) out of the existing South West Region.• Created and implemented a short term plan focusing on operational challenges (H&S, HR) and laying foundations for future growth (Customer service, Sales structure)• Increased engagement of management team and staff through better communication. Annual Staff Survey showed the South Central had the highest participation rate of the Scania regions.• Established year-end goals for an underperforming branch and provided intense support to increase the pace of change and results. Customer Service feedback showed this had an immediate positive impact. -
Regional Executive Director (North)Scania Uk Apr 2020 - Sep 2021• Seized the opportunity for North Region to be the first to adopt the European Dealer Performance structure and methodology resulting in a cultural shift within branch service operations• Partnered with strategic customers/Scania Sustainability Officer to pilot the use of sustainable fuels and to support customers preparing for identified Low Emission Zones across the North Region• Restructured the North Region reducing service operating costs, which led to a record EBIT in 2020 surpassing the previous record of 2019, despite reduced revenues -
Regional Executive Director & Aftersales Director - North & East RegionsScania Uk Jan 2019 - Apr 2020• Created a 5 year SGB strategy with the Exec. Team through business insights and identifying opportunities• Collaborated with European colleagues to develop Retail Sales Management for Services (RSM-S) and piloted it in the North & East Regions in 2019 to deliver business growth• Reorganised East Region management team to improve branch leadership & performance leading to a record EBIT in 2019, as well as record New Truck sales• Secured a podium place for the East region in the Scania Dealer Group competition -
Regional Executive Director & Aftersales Director - North RegionScania Uk Oct 2012 - Dec 2018• Led the creation of the North Region strategy for 2018, centred on Team, Customer Service, Driving the Shift to sustainable transport and delivering ‘best in class’ EBIT%• Instigated Scania’s participation in KPMG’s ‘Future of Moving Goods’ and represented SGB at the ‘Mobility 2030’ conference, engaging with various transport sector stakeholders• Doubled the North Region Services contribution in 7 years and consistently delivered the best regional profits (EBIT%) through the appointment of more focused General Managers -
Regional Executive Director & Aftersales Director - South EastScania Uk Jun 2009 - Oct 2012• Reorganised management team leading to an increase in regional EBIT, regional productivity and Truck market share• Maintained tight control on recruitment & expenditure, converted customers away from fixed rates and reviewed pricing authority levels. Regional depot profit increased fourfold• Coordinated service improvements to a key national customer increasing satisfaction and reducing penalites by 90% -
General Manager Of General Construction DivisionFinning (Uk) Ltd. Nov 2005 - May 2009P&L responsibility for General Construction across England and Wales. Grew turnover from start-up to in excess of £20M. Five direct reports: four sales managers, one operations manager.• Grew Caterpillar’s market share by 3% of smaller machine sales. Developed General Construction channel strategy with PA Consulting and successfully implemented three year plan• Successfully refurbished & opened a Preparation Centre at Caterpillar factory with 6 newly recruited staff within 10 weeks and subsequently awarded the highest Quality standard by Caterpillar -
Regional Director, North West RegionHewden Stuart Plc 2002 - 2005P&L responsibility for Hewden tool & plant business in the NW England. 31 business units with annual turnover over £16M. Five direct reports: four operations managers, one sales manager. Total team of 300 staff. -
Retail Regional Manager, South-East EnglandExxonmobil 2001 - 2002Responsible for 127 Company Owned service stations in high profile region, reporting into UK Sales Manager, approximately £600M turnover, 6 direct report territory managers. -
Marketing Manager, Commercial Vehicle Fleet Services Division, EuropeExxonmobil 2000 - 2001Pan-European role, reported to the Regional Divisional Manager along with Sales and Operations Managers. Led cross-cultural team of nine; five Brussels based, four based in-country. Accountable for Pan-European marketing operations and regional market developments. -
Marketing Manager, UkExxonmobil 1998 - 2000Commercial Vehicle Fleet Services Division -
Retail Projects ManagerExxonmobil 1997 - 1998 -
Category ManagerExxonmobil 1996 - 1997 -
Business AdvisorExxonmobil 1995 - 1996 -
Area Manager, ManchesterExxonmobil 1993 - 1995 -
It Systems AnalystExxonmobil 1988 - 1993
Neal Walker Skills
Neal Walker Education Details
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Coaching Development LtdCertificate In Professional Coaching -
Mechanical Engineering
Frequently Asked Questions about Neal Walker
What company does Neal Walker work for?
Neal Walker works for Man Truck & Bus Uk Ltd
What is Neal Walker's role at the current company?
Neal Walker's current role is Operational Director / Regional Director | Blue chip experience in Automotive, Construction and Energy sectors | Strategy, P&L leadership, build top-performing teams, business turn-around | ICF Coach | IOSH Trustee | MBA.
What is Neal Walker's email address?
Neal Walker's email address is ne****@****ail.com
What schools did Neal Walker attend?
Neal Walker attended Henley Management College, Coaching Development Ltd, Loughborough University.
What skills is Neal Walker known for?
Neal Walker has skills like Business Strategy, Strategic Planning, Marketing Strategy, New Business Development, Sales Operations, Negotiation, Project Management, Team Leadership, Sales, Business Planning, Key Account Management, Customer Service.
Who are Neal Walker's colleagues?
Neal Walker's colleagues are Nadine Blythe, David Smith, Stephen Tsikisai, Harry Lewis, Martin Pickering, Geoff Baker, Jeremy Holstead.
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Neal Walker
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