Steve Turner Email & Phone Number

Jonesboro, Ar, Us

Established and implemented the IT strategy and sales support system for 76 stores, corporate staff, call center, and the business team. Assists in the daily operations of the Slayton Wireless locations by aiding in the areas of security, IT network, loss prevention, and day-to-day support of general PC and printer issues.Conduct monthly store visits to inspect locations for areas of improvement in the sales process, network speeds, and working closely with area directors to identify any hurdles or roadblocks that prevent them from being successful in their day-to-day operations.Investigate complex loss prevention cases and work with AT&T asset recovery to pinpoint training or theft problems. Participate in new manager trainings to discuss loss prevention and security.

Managing indirect channel sales for several retail store locations within a specific geographic area is one of the responsibilities, along with managing staff recruitment, handling escalated customer service issues effectively, coaching, training, and mentoring store managers and assistant store managers through the performance management process. Multiple tasks were prioritized while paying special attention to detail, and time was well handled. A B2B sales staff was also developed and managed.

Responsibilities include managing sales for multiple retail store locations within a geographical area; effectively coaching, training, and mentoring store managers and assistant store managers through the performance management process; managing staff recruitment; effectively handling escalated customer service issues; managing financial controls through inventory and adjustment procedures; and ensuring team members have the necessary tools to complete given tasks. Time was effectively managed and multiple responsibilities were prioritized while maintaining a high level of detail.

Overseen the implementation of retail operating processes through the timely and efficient execution of project plans and team supervision. Ensures that operating procedures are consistently implemented, applied, and followed. Determines corrective actions after identifying operational barriers to the application of procedures. Follows up with retail management on action plans to ensure that improvements are implemented, measures and reports progress. Provides input and validation for retail training curriculum; ensures that all retail management receives consistent training. As needed, implements operating procedures, and conducts compliance audits.

Liaison between retail and corporate sales. Was the single point of contact for any retail issues that could not be resolved in the field. Responsible for reporting to AP and VPs on a monthly, weekly, and quarterly basis. Bi-weekly calls to the field were hosted, and any issues that arose were rectified.

Assisting the Director of Sales with day-to-day operations, such as building and running reports for the entire West Region. I was in charge of loading MAGNYS quota rollups. All bi-weekly sales calls were hosted by me. Market visits were made to every state in the west region. Was in charge of reports that were used to determine forecasting.

accountable for one or more retail store locations' management, sales, and productivity. Recruiting, interviewing, hiring, and training new hires are just a few of the responsibilities. Others include maintaining store security, overseeing proper reconciliation of cash drawers and adherence to cash procedures, coaching and motivating staff to meet and exceed sales quotas, managing inventory, adhering to retail merchandising standards, holding regular sales meetings, and communicating sale information.

Call center settings. I oversaw 18 reps who answered calls that came into our queue and wanted to be disconnect. Was in charge of ACD and call monitoring to ensure the accuracy of the reps. Responsible for reporting to APs and VPs to ensure that we were operating within the boundaries that we were given in order to save customers who wanted to leave.

In an inbound call center setting, I sold and described products and services to both new and existing clients, explained billing procedures and equipment usage, and conveyed information about the features of the products and services. shown great customer service through all communication with customers by employing high standards and a kind tone. Retain clients who are asking to discontinue their cellular service, guarantee customer satisfaction by providing alternatives, and address customer service questions and issues. proactive in converting regular support calls into a sales opportunity.