1. Overseeing daily business operations.2. Developing and implementing growth strategies.3. Training low-level managers and staff.4. Creating and managing budgets.5. Improving revenue.6. Evaluating performance and productivity.7. Researching and identifying growth opportunities.8. Generating reports and giving presentations.

1. Define and communicate the business’s KPIs' and targets 2. Overseeing sales performance across all the branches.3. Training, coaching and improving the sales team.4. Present sales, revenue and expenses reports and realistic forecasts to the management.5. Identify emerging markets and market shifts.6. Overseeing all the internal and external communications to and from the company.7. Preparing media reports about the company and marketing materials.8. Developing and implementing effective communication strategies.9. Ensuring open communication between employees and external stakeholders.

1. Implementing timely delivery of fresh fruits and vegetables.2. Getting new clients3. Increased revenue within the territory month on month4. Creating awareness of new products to clients5. Promoting Fast Moving Consumer Goods to existing and new clients

1. Sales and marketing of Blue band Croma 10kg for catering.2. Developing new leads.3. Introducing prompt payments from clients.4. Communicating available discounts to the clients.5. Handling customer complaints and escalations where possible

1. Marketing and sale of bank products to the clients.2. Assisted the manager to develop and organize the promotional campaigns3. Ensured sufficient follow up in sales to ensure our client's lifelong trust.4. Up held the values of the bank by acting according to the laid down procedures and controls.5. Adviced and responded to queries from all bank clients and was responsible for all outgoing mail.6. Promoted the good will of the bank through interacting with new clients and ensuring the best communication with them.7. Scheduled meetings for all bank clients' in my branch.8. Issued cheque books and debit cards.9. Effected an average Net Promoter Score of 60% on a monthly basis and coming up with action plans for implementation.10. Advised clients on the best way possible increase their deposits by providing tailor made solutions that would suit their needs.11. Accelerated outstanding customer service and managed escalations.

1. Produced consolidated monthly management accounts and annual statutory accounts.2. Reconciled the branch expense account.3. Drafted reports to company management identifying weaknesses in the company's systems and controls and made recommendations for their improvement.4. Trained the staff on the process flows as laid down by the group5. Raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through e-Learning or any material updates provided by the Bank6. Recommended improvements on IT related software.7. Processed outward telegraphic transfers and Real Time Gross Settlements.8. Drafted the overall report on the Branch Look and Feel.9. Reconciled balances of cash by end of day.10. Procured stationery for the branch.11. Minimized the branch expense cost by vetting all requests before submission to the Branch Manager for approval.

1. Cashed cheques and withdrawals2. Processed both cash and cheque deposits/credits3. Purchased and sold foreign currencies4. Answered general customer enquiries5. Issued Bank Drafts6. Referral of vouchers over specified amounts to Teller Services Manager for authorization7. Balanced cash in own till8. Initiated referral services to the clients on bank products9. Groomed vouchers for onward processing at the central voucher validation unit10. Facilitated administration support within the outlet11. Accorded a recognition prize as the fastest teller within the branch.12. Administered financial solutions to 150 clients on a daily basis.13. Awarded the best prize in giving Forex referrals and negotiating the best rates for the clients.

1. Maximized Heineken sales through minimizing competitor effects2. Handled customer complaints within the trade3. Ensured maximum visibility of Heineken brand within the territory4. Provided quality customer service through the skills that I have acquired5. Conducted promotions within the territory6. Developed stockists within the territory