Nebeu Teffera Email & Phone Number

Herndon, VA

• Received and responded to user requests via Deltek’s case tracking system via telephone and email, with a focus on professionalism, speed and accuracy
• Troubleshoot and execute hardware repairs on HP/Xerox printers, Lenovo/ Mac computers, and Cisco IP phones daily
• Managed technical desktop support for both remote and on-site employees, following specific processes and guidelines to ensure consistent, efficient task completion.
• Followed up on open troubleshooting tickets to ensure proper response and satisfactory resolution; keep detail-oriented documents regarding problems and solutions; and apprise customers of project status and resolution.
• Perform quality control on a range of tasks and projects, including acquisition-related and project-based hardware migrations
• Image, configure, and deploy multiple Lenovo/ Mac computers on a weekly basis

Arlington, VA

• Execute over 100 customers transactions daily, quickly providing excellent customer service
• Manage and reconciled cash register, depositing over $12,000 weekly with no errors
• Maintain and reinforced store cleanliness twice a day, achieved a 98% pass-rate health inspection
• Maintain daily store inventory, resulting in reducing food waste by 97%
• Communicate store-specific needs to other partners to ensure store awareness
• Detail-oriented, team-player with ability to prioritize tasks effectively to ensure timely project completion

Arlington, VA

• Completed a leading national career development program with 250 corporate partners graduating 2,000 students annually across thirteen cities; the one-year program includes college-level coursework, career training.
• Participated in a Information Technology program, which prepares students primarily for roles in desktop support, IT help desk, and business operations