Lizzy Brown Email & Phone Number

Sunnyvale, Ca, Us

Active Directory OU administrator/administration related tasks.Server Administration: -Setting up and doing Windows server administration for the departments that I support. -Applying account/share/file permissions; disk management monitoring on file servers -Setting up new printers within Print Management -Windows Server Migration (2008 -> 2019): data transfer & AWS cloud vendor applications. -Helped in setting up automated data sync upload to external software cloud vendors for ‘Handshake’, ‘Vmock’ and ‘PeopleGrove’ using Amazon Web Services (AWS S3/CLI-Command Line Interface tool).Desktop Support and Projects (upper management/directors, staff, students): -Creation of Win 10 images for deployment/ Encrypting laptops with SOPHOS Safeguard 8. -Equipment purchases recommendations; Inventory computer hardware management -Department and Student event setups and support. -Creating Google forms to standardized the process for: equipment checkout (i.e., laptops), on-boarding new employees and user department move requests -Standard end-user support for desktops, laptops and tablets; various software installs. -Setup mobile device management for Apple devices (i.e., iPads) using JAMF Pro 10.1.1 -Management/Supervision of several Student Assistants.Projects:Meal Plan Administration Application System infrastructure redesign (i.e., bookstore, dining services and bursar’s office) - [ACADEMIA, Project team member, supporting IT Project Director by acting as assistant project manager] – different project phases Sept. 2019 – Fall 2022.Campus wide all staff: 2 – Factor Authentication rollout using DUO – [Project technical lead for the Student Affairs division] – Jan. 2019 – May 2019.Executive conference room computer and audio/visual equipment upgrade: translating management requests into technical solutions (i.e., upgrades for Vice President of Student Affairs main conference room) – [Project technical lead, ~$8k project].

o Leadership/Lead role: managed a staff of four to six people at a time for various volunteer positions.o Arranged work schedule and shifts for staff members. In addition, created job descriptions for staff member recruitment.o Keeping track of inventory of supplies and making appropriate purchases when necessary.o Creating and planning menu items and pricing for events that will have between 800 to 1000 attendees.o Working with other team coordinators. Researching and recruiting the arrangement of onsite food trucks for events. Creating budgets for equipment and food needs.o Strategic Planning: coming up with new ideas to solve existing problems or make improvements.

o Equipment relocation setup and deployment of computer hardware (monitors, monitor arms, laptops/computers, laptop docking stations)o Data Center: part of a ten-person crew assisting in de-cabling/de-racking between 25-30 racks to be moved to another physical location for Arris Rucker.o Peripheral setup (printers, hubs, video conferencing equipment, video cable connections, etc).o Setup of VoIP phones and headsets. o Post move user ticket support for various clients.

Santa Clara, Ca, Us

o Deployment of new Dell and Mac hardware: Desktops, Laptops, iMac’s, MacBook’s, monitors and sound bars for ~500 users.o Deployment of new Windows and Mac OS software: Windows 7 Enterprise to Windows 10 Enterprise and Mac OS Yosemite to El Capitan for ~500 users.o User data backups and restores using FreeFileSync software.o Setting up network/local printers, dual monitor configurations, joining new deployed machines to Active Directory, mapping network drives and etc.o Loading up Windows and Mac OS images onto the desktops using Dell ImageAssist software.o Wire management of network, workstation and monitor cables.

o Help maintain updated information throughout the team’s website/Swim Team Management software, TeamUnify for around 150 swimmers.o Ran reports for athlete’s monthly meet results.o Website redesign for all time top swimmers within each age group for each stroke/event.o Posted team news updates to website when requested.

Deployment Project Team for around 300+ desktop computers:o OS software (Windows XP to Windows 7 Prof) and Hardware (Dell to HP ProDesk 600 desktops & HP 17” monitors) refresh rollout and decommissioning of 300+ computers at SFO Intl airport, which has 42 airlines. o Image Cloning software used: Symantec Ghost 11.5 and Ghost Walkero Upgrading and/or configuring airport specific computer peripherals: Desko Pro 504 BGR (Boarding Gate Readers), Honeywell Xenon hand held 1900 barcode readers, etc. o Used Google Docs for asset management and inventory of computer hardware tracking.

1) Windows Domain System Administration (10 Windows servers) o Windows Server maintenance (hardware and software): installation, upgrades and patch updates o Active Directory management of user accounts, groups and user rights. o Exchange 2007 server administration (mailboxes, DL’s, GAL, shared calendars, etc)o Develop/create computer related policies and procedures (Email and smart phone usage, acceptable computer usage, etc)o Blackberry Enterprise Server Express 5.0 – light administration and support for Blackberry (model: Tour 9630) smart phones. Familiar with the Apple iPhone as well.o Develop budget recommendations for technologyo Purchasing of computer hardware and softwareo Desktop support (via face to face/email/phone) for users running Windows machineso Desktops/Laptops, Peripherals and Printers: upgrades/installations and maintenance (hardware and software)o Standardization of desktop and server hardwareo Application support for airline software: FIDS (Flight Information Display System)o Budget Planning: created annual budget for IT needs for the airport (i.e. hardware/software, IT related warranty contracts, etc.).

Athens, Ga, Us

1) Windows Server Domain Administration (13 Windows 2000/4.0 servers – College of Agricultural Sciences and satellite county campuses) for ~500 userso Server installation, upgrade and maintenance (hardware and software)o Monitor system performance; disk space and event logs. o Maintain server downtime and maintenance logso Security management including NT account and group managemento Developed and maintained backup procedures and policieso Maintained records of server software licensing and warranty informationo Assisted in server hardware/software procurement planning for the collegeo Server software development rolloutso Working knowledge of TCP/IP in a LAN environment2) SQL Administration: o Installation, security, upgrading, maintenance, backups and server rebuilds3) Web Server Administration: o Web hosting for college and satellite county campuses using virtual hosts, ftp account access for page uploads, file server disk space management, maintain FrontPage server extensions and database supporto Maintenance of security permissions, browser, and web site connectivity troubleshooting for web and ftp sites hosted on our servers and did server rebuildso Provided secure web sites with VeriSign 128-bit certificates

Helped provide Technical Desktop Support for ~1000 users and remote officeso Project Leader (NY Sales Office): for various email, file server and backup system upgradeso Windows Server Domain Administration for ~1000 users: Monitor disk space on file servers, create user accounts and login scripts, manage/grant share permissions and create global/local groups.o Built and Configured Windows servers: (3) File Server, (3) Backups, (1) Exchange and (1) Print servers.o Assisted in maintenance of network environment using TCP/IP, WINS, DHCP and DNS.o Maintenance of 25 servers: Upgrading the hardware with network adapters, memory and external storage disk arrays. Also, did software upgrades and event viewer monitoring.o Help create and perform backup network schemes for Windows and Exchange servers.o Performed data tape backup and restore.o Leadership/Lead role: Assisting in guiding/co-managing five to six senior/junior technicians and assigning them various projects and tasks. Provided input for staff Performance Evaluations.o Helpdesk Ticket System: Support Magic.o Worked on various projects for the New York Sales Offices and remote offices.Exchange Administration: o Migrated two Exchange mailbox servers from software Raid5 to hardware Raid5o Did Exchange 5.0 to 5.5 server upgrades in a Multi Server Siteo Helped in designing and testing disaster recovery documentation procedures (Single mailbox for on-line backups, to do an off-line restore and full server recovery for on-line backups). o Create, delete, move and modify user exchange mailboxes. Also, monitor MTA queues.o Anti-virus software for Exchange servers: Antigen 5.5o Backup and troubleshoot on client and server-side Intel platforms