Since I became Director of Delivery, my responsibilities became:· Leading QA, Support, Pre-Sales, and Delivery teams· Taking an active role in supporting and managing QA and Pre-Sales activities· Taking part in Pre-Sales activities: demos, presentations, material creation· Supporting the QA team in their efforts to create test cases and procedures for hardware and software testing· Developing, aligning, and executing company strategy with other directors· Planning and controlling the department's budget and actively communicating with the finance department to ensure budgetary procedures are being used· Closely collaborating with project members to identify and quickly address problems.· Adjusting project plans to account for dynamic targets, staffing changes, and operational specifications.· Writing policy, procedure, and manuals governing delivery and project management flows.· Coordinating ongoing technical training of both employees and users.· Communicating with the executive team and CEO to maximize development efficiencies and resolve technology issues.· Facilitating best user experience through continuous support, training classes, webinars, improvements, and system changes communication.· Liaising effectively with others to promote ongoing network design, reevaluation, and optimization that scaled with company growth.· Interviewing, hiring, training, and mentoring new team members by coaching daily, leading performance reviews, and offering constructive feedback.

As a Service and Delivery Manager, my primary responsibilities were:- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.- Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.- Supported customers via telephone, email, and at sites to handle escalations and product concerns.- Collaborated closely with customers to share information about available products and services, increasing utilization, and delivery effectiveness.- Coordinated delivery of contracted solutions at the program level and in full accordance with outlined cost, scheduling, and quality terms.- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.- Managed resources effectively to avoid unnecessary delivery delays- Tracked production and quality control systems to proactively identify deficiencies.- Kept all documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.- Created and enforced detailed organization processes to increase quality service standards.- Supervised delivery staff and general productivity.- Taking an active role in QA and development processes- Writing user manuals, test cases, and CONOPs- Presenting changes in hardware and software to the client

As a captain coordinator, my primary responsibilities and activities were:- Managed office activities by maintaining communication between clients, tracking records and filing all documents.- Kept projects on schedule by managing deadlines and adjusting workflows as needed.- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.- Resolved conflicts and negotiated mutually beneficial agreements between parties.- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.- Accompanied and trained captains on how to use FishingBooker's availability management system via Skype calls emails and tickets.- Supported FishingBooker's strategy for regular and timely updates of charter operator availability in key markets.- Liaised for charter operators to contact when they have questions (Skype calls, emails, and tickets)- Followed up on cancellations and educating Captain's to avoid future declined bookings.- Onboarding, Sales and mitigating captains' concerns regarding FishingBooker services and terms & conditionsAs a network specialist, my daily tasks were:- Maintained thorough understanding of local area and wide area networking and components.- Worked on optimizing in-house tools to track and manage Coordinator tasks better- Created and hosted private knowledge Wiki on an Apache server- Setup and support for company Libraricum- Managed all the users and equipment on the network (setting up users machines, network access, VPN access and monitored network activities)- Setup network for three separate offices (from laying down cables, switches, unifi access points, setup of the routers, VPN connections, and security of the network) The offices are on three separate floors, tide into one main switch and MikroTik router from which I controlled access and security

As a level 2 support and onboarding agent, my main responsibilities and activities were:- Wi-Fi and network specialist working with deployed routers and UBIQUITI indoor and outdoor access points fora iPad based POS system.- Provided technical support for hardware and network issues for Revel POS systems and support was provided over our ticketing system as well as over the phone. (troubleshooting network issues on routers flashed with DD-WRT software, switches, POE WIFI access point network printers, and bar-code scanners. Provided analyses of the POS database backups and data extraction from the application on the iPads)- Worked on setting up and educating new users in connecting network and hardware, as well as working with the Revel POS system.- Planned and provided proposals for network layouts and Access point deployment and network layout as per the customers' needs and environment- Troubleshoot network, hardware, and software issues.- Identified, recorded, and provided detailed bug analysis for both hardware and software issues. (detailing bug reproduction steps in Bugzilla and providing developers with all the necessary information for bug resolutions)- Worked with high priority escalated issues, managing the current project and task list and delegating tasks accordingly- Resolved conflicts and negotiated mutually beneficial agreements between parties.- Monitored social media and online sources for industry trends.- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.

▪ Implemented company policies, technical procedures, and standards for preserving the integrity of ManageWP▪ Communicated with manageWP users on the level of troubleshooting their problems with ManageWP, WordPress, and hosting environment▪ Provided daily, weekly, and monthly bug report updates, and coordinated with the development team▪ Stress tested and bug tested the new ManageWP Orion software▪ Designed a strategic plan for quality assurance development in Devana Technologies▪ Consistently met deadlines and requirements for all production work orders▪ Recommended improvements and standards for future updates of ManageWP

Invoicing; Communication with consultants, human resources agencies and their clients; Record-keeping, generating statistical information and reports; Ensuring smooth daily operation of the office and office up keeping; Maintenance and upgrading of the office IT infrastructure; Providing support to the users of local and remote office information systems; Development and support of the company website and Internet presence.