Neil Butler Email & Phone Number

Reading, Reading, United Kingdom

Reading, Reading, United Kingdom

• Conducting thorough analysis of system functionality to identify areas for improvement. • Working closely with Business Analysts to understand business needs and translate them into technical solutions with cost of effort in consideration• Designing and implementing solutions leveraging Oracle B2C CRM, Oracle Integration Cloud, and Eloqua• Collaborating with other functional teams to ensure seamless data flow and interoperability• Sharing expertise in technology and best practices to empower junior members of the team• Developing robust solutions and coordinating with QA team to define and execute comprehensive test cases• Providing hands-on guidance and documentation to facilitate smooth adoption on newly implemented solutions• Implementing streamlined procedures and documentation practices to enhance team efficiency and clarity• Upholding security protocols with a primary focus on safeguarding sensitive data, particularly pertaining to Young People

• Trading US equity stocks on an intraday basis • Quickly assessing the risk vs. reward of small capitalisation stocks with high demand • Maintaining and following my strategy to minimise losses and maximising gains • Assessment of overall market conditions and stock behaviours to validate good trades • Developing AI and algorithmic trading strategies using TensorFlow to assist my trading

Reading, United Kingdom

• Managing the Professional Services department in the UK including project delivery, maintaining team utilisation, team development and Sales support • Running design workshops with SMB and Enterprise customers in Retail, BFSI and manufacturing in a B2B and B2C capacity • Project managing global teams from Sales handover and customer kick-off to CSM handover within budget using Waterfall and Agile methodologies • Producing functional documentation and configuring the solution considering customer’s goals and improvements • Maintaining a close relationship with customers during the implementation lifecycle and being the point of contact for all UK projects • Working with Sales to demonstrate the product, providing support as the product expert, provide work estimates, creating SOWs and help responding to RFPs • Meeting with the Sales team regularly to understand the pipeline and to manage the appropriate resources • Working closely with and resourcing other teams in the organisation in order to complete projects successfully • Reporting the team’s utilisation to the Director of Professional Services for revenue purposes and helping the team meet their utilisation of up to 80% • Identify areas of improvement within the team and provide solutions to further streamline the team’s project delivery • Won an award for product idea innovation at Moxie

London, England, United Kingdom

• Managing the CX business unit, promoting the flagship Oracle Service Cloud (RightNow) and the complimentary applications such as Oracle Knowledge and Oracle Policy Automation (OPA) • Discovery and requirements gathering with customers and advising the customer on how Oracle Service Cloud can fit into their business model • Overseeing and project managing the implementation of Oracle Service Cloud and providing support as project lead • Lead customer training on the advanced and technical areas within Oracle Service Cloud • Presenting and demonstrating the capabilities of Oracle Service Cloud to prospective and current customers in a pre-sales capacity • Managing a team of Consultants and Application Engineers. Regular one to one with team members, mentor and help develop their professional proficiency and reviewing yearly appraisals • Assigning work evenly and fairly as well as incorporating resources from other teams with skills and competencies in mind, when necessary, in order to achieve a successful implementation • Estimating and quoting full implementations with values of up to £1M • Responding to Request for Proposal (RFP) documents in the bidding stage and producing the Statement of Work

Reading, England, United Kingdom

• On site discovery and requirements gathering with customers ensuring that the solution will seamlessly fit into their wider business model • Overseeing and managing the delivery of small projects from the initial engagement with the customer to closing the project whilst ensuring that the project does not exceed the budget.• Producing Technical Design documents and Customisation Deployment Plans to be used for the development and deployment of the solution• Technical training and delivering workshops to customers and colleagues on the RightNow Customer Portal web environment• Taking a leading roll for other AEs on projects and providing mentoring to new team members• Software development including custom scripts to integrate with other systems and applications • Mainly developing in PHP using the MVC framework as well as front-end YUI JavaScript framework and css. Also some C# and .NET programming• Modulating current customisation to reduce future implementation time, effort and costs

Finchampstead

• Building and customising the status and ordering web site in line with customer’s individual needs.• Working with Managers and users to develop new applications, these are built mainly in Access and some in Visual Basic, for mainly internal use• To stream line current activities with new databases and applications by talking to colleagues at all levels• Automating current business by using electronic feeds by liaising with our customers by phone and E-mail• Using Macros and Visual Basic within existing and new application• Providing support and maintaining current databases • Updating current applications with users requests• Building monthly and weekly statistical reports in Access and Excel for Managers• Maintaining and administrating the SLQ 2000 server including building stored procedures, replication, general maintenance and fixing problems