Neci Hamilton, Cmca Email & Phone Number

United States

Enforces community policies and regulations to ensure compliance and resolves issues among homeowners.Conducts property inspections and documents violations of community standards and local ordinances.Collaborates with board members and homeowners to clarify policies and standards and suggest improvements.Responds promptly to homeowner complaints and concerns regarding violations and works to mediate issues.Recommends and implements improved processes for tracking, documenting, and resolving violations.Ensures all actions taken were compliant with HOA governing documents and local ordinances.

Houston, Texas, United States

Houston, Texas

Communicated with maintenance staff effectively, allowing for 95% completion rate of service requests within 48 hours.Successfully addressed a high delinquency rate by improving tenant communication and refining the process for collecting and tracking lease payments.Scheduled and supervised daily operations and projects including renewal and vacant inspections while ensuring inventory expectations are met.Oversaw job duties of staff; set goals, monitored performance, motivated and adhered to policies.Managed financial performance of the property.Prepared and delivered ownership reports as required.

Houston, Texas, United States

Managed full renovation of 12 community buildings that sustained damage from freeze event, coordinating with contractors to ensure timely completion of electrical, plumbing, and structural repairs within budget.Managed all day to day activities involving residents, subcontractors and property management.Boosted qualified leads by 25% through the implementation of advanced digital marketing strategies.Managed leasing process by guiding team through effective sales strategies and follow-through.Solicited and analyzed bids from contractors for repairs, renovations, and maintenance.

Houston, Texas

Managed the pre-lease setup of a new community with effective coordination and organization.Performed regular property visits and inspections to oversee the construction process.Submitted timely reports and actively participated in periodic property status meetings, providing detailed and accurate information

Dallas, Texas, United States

Inspected vacant units prior to move-in and move-out to identify any damage or needed repairs.Kept tenant and office files organized, properly maintained and secured.Responded to tenant inquiries and complaints in a timely manner.Maintained accurate records regarding leases, rent rolls and security deposits.Conducted tenant screening process including credit checks, employment verification and rental history.Managed financial activities for rent collection, rent increase, late payment and check returns. Maintained resident records for leases, security deposits, and utility bills.

Dallas/Fort Worth Area

Effectively managed personnel, marketing, leasing, collections, resident relations, resident retention, customer service, community maintenance, contracted services, capital improvements, administration, reporting, and community and employee safety.Achieved a substantial increase in occupancy, raising it to 95% within a year from a distressed property with a history of poor management and customer relations.Organized financial records related to budgeting, accounting, and auditing procedures.Met benchmarks for occupancy, rent collections and timely compliance paperwork.Significantly enhanced rent collection processes, maintaining a monthly delinquency rate of less than 1% across multiple assets.Selected as a Room to Grow Ambassador by the Texas Apartment Association Education Foundation in 2018, reflecting expertise and contributions to the industry.

Plano, Texas

Supported Portfolio Manager by providing administrative assistance and serving as community liaison.Attended and documented board meetings, prepared meeting minutes, and tracked action items.Conducted site inspections to identify maintenance issues, safety hazards, and standards violations.Supported preparation of management reports on community finances, projects, and other matters.Maintained current knowledge of relevant legislation, insurance requirements, and industry best practices.Collaborated with accounting, maintenance, and other departments to deliver quality community management.

Arlington, Tx

Directed the comprehensive operation of the property, overseeing the review and approval of all timesheets, invoices, and financials before submission to the Accountant.Conducted bank deposits and meticulously prepared and reviewed monthly financial status reports.Orchestrated a swift increase in occupancy to 90% within a year, transforming a distressed property with a high crime rate.Pioneered resident programs and events that significantly enhanced lease renewals and heightened resident satisfaction

Handled Soldier relations, payroll and benefits and training. Assisted on all human resource support matters. Planned, directed and coordinated the administrative functions of the unit.

Corinth, Tx

Assisted the Property Manager in the initiation and management of all core business processes, including leasing, client relations, marketing, maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection and recruitment and team member development.Improved rent collection and maintained 0.5% delinquency on a monthly basis.Planned and organized resident events to increase resident retention and satisfaction.

Dallas-Fort Worth Metroplex

Responsible for working with the property team to achieve property financial and operational objectives as defined by the property owner and the management company management team.Reviewed applications from potential tenants for credit worthiness using established criteria.Ensured all documents related to leasing activities were accurately prepared and filed according to company policy.Managed the preparation of rental agreements and lease renewals while ensuring compliance with applicable laws.

Mckinney, Texas

Managed daily administrative tasks including filing documents, responding to emails and phone calls and preparing correspondence.Coordinated move-in and move-out processes by providing orientation packages and conducting walkthrough of units upon departure.Greeted potential tenants, conducted tours of properties and answered inquiries about the property or the surrounding area.

Associate'S Degree, General Studies

Activities and Societies: Soccer Team

Bachelor’S Degree, Business Communications And Marketing