Neil Loy Email & Phone Number

Receiving and handling inbound calls as tech and customer support.

Handling inbound phone calls and logging tickets in the ticketing system. Managing emails and web based ticket queues. Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue. Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution.Administering conference bridges during major outages. This… Show more Handling inbound phone calls and logging tickets in the ticketing system. Managing emails and web based ticket queues. Analyst is expected to take ownership of emails that arrive in the team mailbox and reply to the sender with a status of the issue. Web based ticket are submitted for non-critical requests/problems, and the analyst is expected to resolve the issue or escalate it to the appropriate team for resolution.Administering conference bridges during major outages. This includes documenting progress of resolving the issue and results of testing fixes. Also includes noting callers who have joined the bridge, their location, and their job function.Making outbound calls to client help desks to report or follow-up on client based outages. Show less

Processing of Subcon BillingPreparation and Analyzation of Weekly Equipment MonitoringPreparation of Weekly Productivity IndexAnalyzation of Monthly Cost ReportPrepare and monitor payment requests related to down payment transactions and subcontractor billings to compensate the vendors based on the agreed terms and conditions of the purchase transaction.Maintain a systematic and well-organized filing system for documentations related to purchases and… Show more Processing of Subcon BillingPreparation and Analyzation of Weekly Equipment MonitoringPreparation of Weekly Productivity IndexAnalyzation of Monthly Cost ReportPrepare and monitor payment requests related to down payment transactions and subcontractor billings to compensate the vendors based on the agreed terms and conditions of the purchase transaction.Maintain a systematic and well-organized filing system for documentations related to purchases and sub-contracting to ensure completeness of records and to provide easy access to reference.Provide back-up relief for other QS Team and perform tasks that may be assigned from time to time to provide support to the department and the Company. Show less

Supervision of Work.Preparation of Weekly Progress Report.