Operations Executive with deep expertise across health and manufacturing sectors, specializing in Business Operations, Call Centers, Clinical Management, Technology, and Data Analytics. I have a proven track record in leading cross-functional collaboration and strategic planning, driving rapid team stand-ups, scaling growth teams, and implementing standardization initiatives and continuous process improvement in steady-state operations. I am recognized for transforming multi-tiered teams across local, virtual, domestic, and global environments, including both in-house teams and BPO partnerships.I excel at building strong relationships with stakeholders at all levels, from C-suite executives to front-line teams, and thrive on creating synergy across the organizations impacted by Operations. Most recently, I led customer and provider care centers, workforce management, and full operations at Surest.com, a high-growth startup acquired by UHG.Career Highlights:• Built the clinical and operations organization for UHC’s Military & Veterans TRICARE division in nine months. Our call center was named Large Call Center of the Year (2017) by Benchmark Portal.• Transformed Optum's operational and workforce management model by standardizing a centralized shared services team, removing $100M in annual Operational cost.• Led a rapid response team during the pandemic, hiring and onboarding over 3,000 remote employees in just six weeks to support COVID contact tracing for New York City.• As COO for Surest, during a period of 4x growth, I stabilized teams, standardized processes, set KPIs, and integrated operations for greater scalability. Our Customer Care center earned the highest Member NPS scores in the company.My diverse experiences have equipped me with a robust skill set in data analytics, process improvement, and problem-solving, adaptable to any team or situation. I’ve successfully worked with both large and small teams, domestically and globally, in-house and with BPO partners.