• Strategic Leadership: Developing and executing the company's strategic vision, ensuring alignment with our mission to simplify business setup and corporate services in Dubai.• Client Engagement: Personally, I engage with clients to understand their unique needs and provide tailored solutions to support their business goals.• Operational Excellence: Ensuring operational efficiency, compliance, and high-quality service delivery across all areas of the business, including business formation, visa processing, PRO services, and financial support.• Business Development: Identifying growth opportunities, formulating business development strategies, and nurturing partnerships to expand our client base and service offerings.• Team Leadership: Building and leading a highly skilled and motivated team to ensure client satisfaction, efficiency, and continuous improvement.Regulatory Expertise: Staying updated on evolving business and immigration regulations in Dubai, providing clients with accurate and current information.• Financial Management: Overseeing financial aspects, including budgeting, expense management, and resource allocation, to ensure sustainable growth.• Client Advocacy: Acting as a dedicated advocate for our clients, addressing their concerns, and ensuring their business interests are protected within the legal framework of the UAE.• Networking and Industry Engagement: Establishing and nurturing relationships within the Dubai business community, staying connected with industry trends, and participating in local business events and organizations.• Educational Outreach: Offering educational resources and workshops to inform clients about the intricacies of business setup, visa processes, and corporate services in Dubai.I provide proactive leadership, fostering a client-centric approach, and upholding the values of ProFounders to empower businesses and entrepreneurs in Dubai to achieve their full potential and thrive in the competitive market.

• Directing all operational aspects of the branch, such as licensing operations, administration, sales, and customer service. • Sets goals for the team to improve their performance, administers company regulations and policies, and provides feedback as needed. • Responsible for managing daily client needs and requirements, processing a high volume of emails and phone calls, and delivering excellent customer service. • Stay up to date with all government and regulatory updates related to licensing, visas, and other relevant information. • Interacts with employees, makes recommendations, ensures that all team members are capable and understand their duties, and promotes their success.

• Being a central point of information for business relationship relate matters. Effectively managing the workload and addressing any issues faced by the clients.• Applying expertise in a Project Portfolio Management area to support the Team Members and Working group.• Maintaining business relations with key global Stakeholders and Senior Community providing "feedback from the ground" on key tasks / processes.• Help to develop better operational procedures. Always ensured correct and decisive communication existed between team members and the customers.• Work with the relevant departments & teams to formulate solutions to respond to identified requirements/opportunities for the client & the company. Research other free zones and jurisdictions to learn processes and be able to provide services to each of these clients/leads.• Strategically direct customers to supporting services & marketing campaigns - upsell, cross sell & propose new revenue streams.• Study & learn marketing strategies & execute with a view to enhancing the customer experience.• Attain & exceed objectives for current account revenue and up sell more opportunities from new services and products.

• Carry out sales in accordance to pre-agreed monthly targets and budgets.• Attend to customers visiting the showroom, initiate sales process with them paying attention to their needs and offer qualified advice on the specifications of the product.• Maintain close contact with prospect customers, make sales call and visit them to suit their schedule/convenience. Introduce and follow up suitable sales prospects.• Provide highest degree of customer service and satisfaction at all times in accordance with the Company sales policies and procedures to maximize future recommended or repeat sales.• Arrange bank finance for customers, follow up with bank representatives and make sure that requirements and procedures are met with banks and companies policies.• Ensure pre-delivery inspections and proper documentation of the sales transaction.• Ensure details of all vehicle transactions are accurately completed & recorded and registered with sales administration, including payment and the registration of the vehicle with the traffic department and invoicing.• Ensure that the customer is aware of all available extras, accessories and warranties.• Notify the customers of delay, changes in the requirements and specifications etc., if any, ensuring smooth conclusion of vehicle handover.• Provide customers with qualified advice on vehicle finance and insurance facilities.• Participate in seasonal sales campaign and promotions to maximize sales penetration.

• Primary point of contact for sales team to ensure all sales and service objectives were met.• Provide professional and accurate administrative support to the sales team such as processing new sales orders, managing correspondences between the sales teams and Operations Department through Oracle & Citrix systems for doing booking, prices changing, cars shipping, orders releasing, orders closing and delivering vehicles to customers.• Create & update Sales Agreements, Service Contracts, Rust Proofing, Insurance, Registration, Trade In, Gift items orders on the Oracle system.• Monitoring customers’ accounts, providing data and reports to help the sales team.• Inventory management, logistic operations related to stock inside showrooms (vehicles) moving and transferring between showrooms with the proper formalities, doing a regular check on stock physical availability with its custom papers periodically.• Ensure RTA procedures are completed and submitted with proper authorization for local registration and Export sales.• Handle invoicing including margin checks for retail & corporate customers.• Maintain payment records, monitor transactions, and maintain filing system.• Troubleshooting all the problematic cases and solving them according to the work system.• Training & coaching new customer service representatives & sales staff on sales processes and procedures to ensure they’re able to meet the company needs, giving them the required material to enrich their knowledge & practical skills.• Other tasks as assigned by the Management.

• Applying customers’ Over-Flight and Landing requests to the concerned Civil Aviation Authorities through SITA & AFTN correspondence systems to obtain permissions.• Working on all incoming tasks, following up the applications and chasing it through phone calls, emails and faxes with concerned authorities and agents till gaining the approvals.• Respond to the inquiries of customers and do the necessary orientation to ensure flight plans are on schedule.• Calling potential clients to offer and sell them the company services.

• Effectively interprets the needs of the customers and advise them with the compatible products to their needs.• Resolves customer complaints and problems, escalates issues to appropriate persons/teams whenever needed.

• Manage & monitor teamwork to ensure that all tasks are processed effectively and met business regulations and standards.• Managing & monitoring teamwork to ensure that all tasks are processed effectively and met business regulations and standards.• Responsible of receiving and resending programs from and to Satellite stations.• Primary point of contact in relation to distributing scripts on adapters, translators and scheduling appointments for commentators.• Follow-up the company’s correspondences with Dubai offices and other Satellite stations, like: Al-Jazeera Documentary & Children channels, Al-hurrah channel, and MBC.• Filing and archiving company’s documents on database programs, maintained scripts & files.• Providing invoices for adapters, translators, commentators, and stations.