• Provide training and technical support for 15+ digital products developed as Project Manager for the City.• Develop tools to better track citywide Compliance Training for approx. 1300 employees across departments and incorporating different training methods and systems.• Advise on active projects and new technical Initiatives

• Spearheaded initiatives across City departments to design and adopt digital tools to streamline processes, save time, and increase data accuracy. The resulting 5+ forms improved the City's ability to digitally serve the public during the COVID-19 Pandemic, and improved internal processes.• Developed payroll verification tools for the City’s larger departments (Police, Fire and General Services) merging data from the City's separate timekeeping and payroll systems, ultimately reducing time spent verifying weekly payrolls by an average of 4 hours each week per department.• Managed an inter-departmental team and updated the City's personnel change process, developing new digital forms to ensure data accuracy and increase communications. The result allowed the city to automate communications between HR, Payroll and IT, cutting down on the time required to process personnel transactions.• Trained personnel in utilizing external tools to pull data from the City's timekeeping and HR databases, allowing departments to build effective reports and better maintain data.• Led a data maintenance and process improvement project for the Albany Police Dept. to clean up and establish new data-management procedures for their personnel data, positioning the department to later pursue software to connect the public with local Police Officers.• Designed and implemented reports to flag staffing issues and demographic discrepancies across the City's workforce (~1300 employees).• Acted as technical lead for the rollout of LinkedIn Learning to over 1000 employees, providing training for Curators and technical assistance to end users.

• Supported the department's switch to a new timekeeping platform, adapting software and processes to comply with the department's detailed union contract, and training over 200 Firefighters on the new processes.• Improved and automated administrative tasks and processes, saving 6 hours each week on recurring tasks.• Verified the Department’s weekly payroll, averaging $300,000 / week, ensuring that overtime, differential pay and stipends were paid per contractual rules.• Managed the rollout of Maintenance Pro Web to track repairs and costs of 20+ Fire Department vehicles, configuring the software to match existing procedures and training 5 staff members on its use.• Developed custom reports to assist in citywide data recovery project after a ransomware attack in 2019, restoring a month's worth of employee accrual and schedule data for 1300+ employees.

Research and recommend solutions to expand the capabilities of the Music Technology Lab, in order to expand course offerings and give students ample opportunities to learn about the many facets of Music Technology.Provide media-specific tech support to Music Teachers, and maintain a working knowledge hardware and software used by students.Set-up and operate sound equipment for High School Events, like the Holliston Pops Concert and Celebrate Holliston, working alongside students and volunteers. Train students to mix live audio.

Schedule Tee-Times, Events, and Leagues.Teach New Customers how to operate Golf Simulators.Help Returning Customers find the best Simulator settings for their preferred playstyle.Develop new techniques and strategies to engage customers, increase retention, and maximize profits.Develop relationships with Customers, making the Club feel like a small tight-knit community.Maintain Golf Simulators; Keep simulators working and simulator bays clean and neat. Troubleshoot problems as they arise.Maintain Club Records.

Develop a curriculum for the 2 camps offered, Mini-Tennis and Junior Tennis, focused on building basic tennis skills and making the sport fun for campers of all ages.Train and manage a staff of tennis instructors, often first-time employees.Work with employees to expand their own skills and leadership, giving them opportunities to develop their own lessons and lead groups.Ensure the safety and satisfaction of customers and staff.Enforce Club rules and policies.Serve as Assistant Manager for Pool Facility as needed.Manage staff of Lifeguards, ensuring safety and satisfaction of up to 100 swimmers at a time.Maintain the facility, focusing on keeping all areas safe for parents and children.Engage customers to create a close-knit, friendly community.

Provide continuous supervision to children during after-school program, maintaining a safe environment to learn and play.Assist children with homework, reading and schoolwork in a quiet, study-focused environment.Maintain logs detailing children's locations, making sure every child was accounted for as the program moved between activities.

Help customers with instrument, accessory and supply purchases.Lead customers through the rent/lease programs and applications. Work with the repair shop to coordinate customer and school repairs, and assist with stringing and tuning string instruments.Assist with inventory management, and maintenance of a neat and organized work area in the Band & Orchestra Dept.

Facilitated lessons and clinics for students of all ages.Evaluated and strengthened skills in less-experienced instructors.Corresponded with customers and tailored solutions to their individual needs.Oversaw operations and delegated daily work to appropriate staff members.

Recorded Music Department events and designed media packages for sale, including the Hartwick College Gospel Festival 2009 Official DVDProduced and directed two concerts featuring multiple acts and many media-requirements. Assisted in other daily administrative tasks. Made copies, handled mail, and provided support for Music department faculty as needed.