Nedeshda Vazquez Email & Phone Number

United States

Tucson, Arizona, United States

Administrative Duties: - Managing phone calls, emails, and correspondence. - Scheduling appointments, meetings, and maintaining calendars. - Organizing files, documents, and records. - Handling billing, invoicing, and basic bookkeeping tasks.Digital Media Management - Creating and managing social media accountsContent Creation: - Writing engaging and informative content for the company's website, blog, and social media channels. - Generating ideas for content based on industry trends, customer interests, and company goals. - Editing and proofreading content to ensure accuracy, clarity, and consistency. - Working with graphic designers, videographers, and other creatives to produce multimedia content that showcases the company's expertise and services.Customer Service Support - Assisting customers with inquiries, complaints, and service requests via phone, email, or social media. - Providing information about the company's services, pricing, and policies. - Ensuring a positive customer experience by addressing issues promptly and professionally.Research and Analysis - Conducting market research to identify potential opportunities for growth and expansion. - Analyzing digital marketing metrics and performance data to measure the effectiveness of campaigns and strategies. - Staying updated on industry trends, best practices, and competitors' activities.Collaboration and Communication - Coordinating with other departments (e.g., sales, operations) to support their initiatives and objectives.Continuous Learning and Development - Keeping up-to-date with the latest trends, tools, and technologies in digital marketing and content creation. - Participating in training programs, workshops, and conferences to enhance skills and knowledge. - Proactively seeking opportunities for professional growth and advancement within the company.

In my current role as Quality Assurance Auditor, I: • Handle the auditing and review of all medical charts in order to identify what is being done correctly, document defects and recommendations for improvement.• Work with the Healthcare Effectiveness Data and Information Set (HEDIS) to provide purchasers and consumers with all the information needed for reliable comparison of health plan performance.• Ensure high quality standards at all level of operations and management levels and analyze data to support QI program.• Research, study, evaluate and advice on all quality assurance controls and procedures for further improvements.• Participates in high level meetings to learn and understand the functionality, maintain policy and procedure alignment.• Serves as the primary point of contact (POC) for quality assurance by displaying a meticulous attention to detail and demonstrating expert knowledge of quality assurance methodologies. • Developed and improved documentation, tracking tools and process flow for standard monitoring activities to comply with current regulations and company standards.• Identifies gaps, develops regular reports of findings, provides recommendations to management and coaches’ individuals when issues arise.

Tucson, Arizona

Divil Sports is our Baby!! it’s a locally owned Sporting goods company Focus mainly on baseball and softball products. We offer full leather custom gloves, custom uniforms and our own line of custom wood bats

In my previous role as Billing Office Specialist, I:• Prepared bills and invoices using the billing software, verified insurance, and documented amounts due to medical and services along. Drove data entry quality assurance by reviewing for accuracy, efficiency, and redundancy. • Received payments from patient, examined patient bills for accuracy and requested any information to ensure patient’s medical information were accurate and updated.• Served as a customer service provider for the Billing department and helped patients develop feasible payment plans.• Received and directed phone calls, scheduled appointments, check-in patients, obtain necessary patient information to file and update patient records, and ensured all forms and consents are completed by the patient.• Assisted physicians with medical treatments, procedure, and exams, and prepared equipment and examination rooms by cleaning instruments. Known as the “go-to” person. • Supported assigned providers with patient care by preparing patients for examinations, taking vitals, and educating providers on what to look out for. * Medical Assistant BHT from 02/2018-02/2019 and Billing Office Specialist from 02/2019-11/2020

Tucson, Arizona Area

In my previous role as Medical Assistant, I: • Prepared and administered medications for patients as directed by physicians and ensured compliance with all health care regulations. Resolved disparity between patient concerns and ensured the issue is remedied in a timely fashion. • Obtained and recorded patient medical histories, vitals, test results, and other information for medical records with strict confidentiality and operational integrity when transmitting records to the appropriate chain of commands.• Handled receivable and payable accounts, kept all financial records, updated and filed medical records and insurance reports and provided tactical recommendations to procedures that minimized/eliminated process errors. • Served as the primary scheduler and assistant for 14 providers by helping out with crises and keeping their medical information updated.

In my previous role as Service Coordinator, I:• Controlled and dispatched schedules of 8 technicians and checked time sheets, handled the quality control and logistics of the service department.• Checked in on the productivity of the department by holding weekly meetings where all issues were resolved, complaints were addressed, and new information was passed.• Drafted reports to clients and customer activity or complaints and researched trends to help anticipate and eliminate errors and presented information to company directors and managers.• Ensured that all paperwork was in on time, cross referenced and signed, timecards were completed and payroll submitted, at the end of each month.

In my pervious role as Medical Assistant, I:• Responsible for the overall patient process which included admitting patients to the assigned exam room, took vitals, performed lab testing, verified insurance, prepped patients for procedures, checked supplies and stocked rooms, and maintained medical areas in a clean and orderly. • Adhered to company quality controls and appropriately documented treatment, telephone contact, lab logs, and checks. • Assisted patients by providing the absolute best compassionate care.

In my previous role as Service Coordinator, I:• Responded to and appropriately handled customer emergencies that arose calmly and effectively by communicating issues, providing responsive and thoughtful feedback that was mutually beneficial for the customer and company. • Collaborated with cross-functional departments/groups to roadmap and recommend solutions that increased quality and productivity—the ability to work well with others as an essential leader and provide clear and concise communication. • Created invoices for service department and billing for services/vendors. Reviewed service invoices for errors with the authority to reconcile accounts and make corrections as needed. • Performed outreach calls to inquire new business, scheduled customer appointments and maintained the on-call schedule for service technicians.

In my previous role as Medical Technician, I:• Verified donor suitability for the Plasma Pheresis Process by conducting a series of registration procedure and looking up all candidates’ medical history.• Welcomed all donors at the plasma collection center and ensured that all their questions were answered, and they were properly attended to.• Handled the efficient and effective collection of plasma from donors by performing venipuncture, monitoring the pheresis process and following Standard Operating Procedures (SOPs).* Medical Technician from 01/2007-12/2009 and Phlebotomist from12/2007-11/2009

Bachelor Of Applied Science - Basc, Bachelor Of Science In Applied Business Analytics

Bachelor Of Applied Science - Basc, Health/Health Care Administration/Management

Associate'S Degree, Health/Health Care Administration/Management

Certificate, Medical/Clinical Assistant

Business Administration And Management, General