Manager, Regional Service
Built team of 12 relationship managers and set strategic vision for proactive service for 1,400 retirement plan sponsors to deliver "raving fan" service. Managed significant change to customers and broader organization due to an acquisition-driven system migration and consolidation. Provided coaching and feedback to drive achievement of client service and key account objectives. Forged strong relationships with marketing, operations and sales. * Accountable for retention of over $26 million revenue.* Managed $1.6 million annual operating budget.* Hired 12 professional staff averaging over 10 years industry experience.* Lead team of experts to develop, create and deliver key client facing communications (investment and demographic reports).* Lead team through several organizational changes including acquisition, company integration and staff consolidation.