Forefront Technologies is a long-term provider of Enterprise Case Management, Records Management and Business Process Management solutions. As Sr. Vice President of Products and Services, I oversee direct teams delivering and managing large-scale enterprise software solutions as well as internal product development teams. Oversee client relationships, project budgets, project timelines, technical architecture and support of enterprise software development projects and systems. -Lead a team of Java and .NET application developers through an Agile process of building and maintaining Web based enterprise software application. Provide architectural guidance, feature prioritization and competitive market assessment of software solutions. -Management consulting teams implementing enterprise solutions including Case Management, Records Management, Robotic Process Automation (RPA) and Business Process Management (BPM) systems. Provided project and program support while designing and implementing core software solutions for Fortune 500 Companies, Federal agencies and State/Local Governments.-Designed and implemented cloud-based solution offerings.-Built and manage a support organization introducing a new line of business and reoccurring revenue stream. Developed and manage client SLA’s and internal KPI’s. -Product Manage internal software products including managing product roadmap, pricing, marketing, QA and support. -Forged key reseller and services partnerships with leading providers such as Appian, Amazon Web Services (AWS), OpenText Documentum, ApplicationXtender, Intellidox for Documentum, FederalDox for Documentum and Mi-Co. -Provide Information Governance consulting to key strategic clients

-900 onshore and 150 offshore employees, annual budget of $120m-Direct client support for 60k end users & 1800 locations, including help desk and desktop support-Cost reduction initiatives such as call center automation, QA and knowledge management system saving 25%+ annually for help desk.-Manage environment of 6000+ Windows and Unix servers -Lead ITIL implementation & re-tooling of core IT systems such as Change Management, Problem Management, Service Level Management and Services Catalog, Service request system, Event Management , Discovery tools, software release management and CMDB using the BMC/Remedy suite-24x7 NOC operations for all systems including monitoring tools & scripting for availability and performance-Final resolution point for escalated application support -Problem Management functions for all systems-Built internal data warehouse for reporting against SLA’s, KPI’s and staffing/management data. Reports via Web

Reporting directly to the CEO/Founder, I had primary responsibility for all technology and operations- Acting CTO – built core ISP, Video on Demand, VOIP and Set top box services- Managed billing, sales engineering, customer service and operations for technology services

Information Technology - Reporting directly to the CTO, I had primary responsibility for all 1,000 internal corporate networks, operational support systems and desktop support- Operational support systems, desktop environments, server environments and networking- IT budget, cost allocations and charge-backs to business units in accordance with FCC regulations- Web development, E-commerce and EDI applications - Negotiated procurement, licensing and maintenance agreements for technologyCustomer Data Services - Responsibility for engineering, delivering and supporting customer solutions- Managing 7x24x365 NOC & engineering for 240,000 Internet users & 2,200 mile fiber backbone- Evaluated new revenue streams for data driven services- Sponsor for implementation of an ISP offering web design & hosting plus dialup, DSL and dedicated internet connectivity- Oversight of the sales engineering team for all commercial voice and data services

-Senior Systems Analyst 10/96-11/97-Advisory Analyst II 9/95-10/96-End User Computing Specialist II 10/92-9/95-Consultant – Nynex Business Systems/Computer World 11/90-10/92Served various roles with increase responsibility over a 7 years with the MIS department- Development of the asset management tools and EDI interfaces using LAN Auditor, Comdisco CLASS and Remedy Asset Management- Development of the corporate global “follow the sun” helpdesk systems using Peregrine PNMS (P4) and Remedy ARS Helpdesk- Negotiating and developed SLA agreements, KPI’s and reporting with clients- Application and programming support for SAS package on the PC, VMS and MVS environments