AAA Four Diamond Hotel Cvent Top 100 Meeting Hotel, USAMarriott International, hotel Opening of the YearRotational program lasting 12-18 months, focused mainly on the rooms and operations aspects of the hotel, allowing a more clear understanding of each department through working directly with department Managers and Directors. Consisting of hands on training and in-depth working experience in all aspects of hotel operations including; front office, housekeeping, and food and beverage, as well as basic exposure to human resources, accounting, and sales and revenue management.

Provide superior customer service while assisting guests with check-ins/check-outs and resolve customer complaints; assist customers with all inquiries in connection with hotel amenities, in-house banquet events, directions, and local attractions, accommodating special requests whenever possiblePerform all end-of-day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master billsPrepare, balance, post, and distribute all necessary reports on a daily basis

Majestic Tudor-style country manor from the Gilded Age, independently owned and managed, A Forbes Five Star Relais & Chateaux property located in the Berkshires of Massachusetts, the resort employs 50+ staff members throughout its spa, two restaurants, and rooms divisions, and has 23guest rooms suites and cottages, as well as the first and only Dom Perignon Champagne Salon in the United States.Trusted with discretion and confidentiality in regards to VIPs and high profile guests while escorting them to their lodgings and attending to their requests.Developed comfortability with the hotel industry, in a boutique setting and environment. Utilized strong customer service background to go above and beyond when assisting guests. Extensive training alongside Forbes evaluator, being instructed on proper standards and policies at a Five Star Resort

While my managers are off duty or engaged in other pertinent tasks I am tasked with overseeing the front end operations, directly overseeing up to fifteen cashiers and service clerks. I have acquired training as a Cash Handler in the store vault, exemplifying my dependability and eagerness to continually learn new job tasks. I have been able to demonstrate strong communication skills while interacting with new and long time customers.