Ned Mcneice Email & Phone Number

Melbourne, Vic, Au

Melbourne, Vic, Au

Melbourne, Australia

Vital Software is a bespoke data integration and CRM software developer for the automotive industry, with ongoing relationships with dealer groups including AP Eagers and OEMs including Suzuki, Isuzu and Volvo. ● Acted as initial analyst and ongoing contact for multiple large projects, including OEM nation-wide rollouts, database transitions, automated marketing launches and the creation of bespoke reporting suites. Regularly developed terminology, created thorough documentation in Confluence and provided clear timelines to manage client expectations.● Self-supported with a working technical background in SQL, Power BI and integrations management, diagnosing and triaging issues as a first point of contact ahead of developer engagement. Regularly mediated between account management and development, and relied upon to give fair assessments in layman’s terms ● Developed strong working relationships with both internal developers and external technical personnel, making it a point to finding the the right person to give the right information to enable the shortest project turn-around times possible● Ran as an off-side for regular client meetings, providing on-the-spot technical advice, project forecasting and diagnosis of issues, relying upon comprehensive subject-matter knowledge and strong communication skills ● Generated company wide reporting on a monthly basis, by making use of company collected data to forecast industry-wide trends, identify new areas of product focus and expand uses of our in-house reporting suite

● Front-line operations for a variety of data integration, CRM and marketing projects, including supporting the marketing programs of Australia’s then largest two automotive groups, AHG and AP Eagers. Responsible for helping design similar programs for other clients, as well as identify other opportunities for cross-selling● Experienced both as front-line support, handling customer phone inquiries, as well as a point of escalation for more complicated issues, effectively using Atlassian’s JIRA for both.● Responsible for coordinating company-wide support for major recurring tasks such as monthly OEM RDA finalisation, ensuring quality submissions and accurate reporting for Australia-wide business targets, including acting as an expert for client-specific rules and terminology for individual dealerships.● Participated in on-site product launches interstate, compromising initial set-ups, “train-the-trainer” programs and facilitating project engagement and momentum.

Melbourne, Victoria, Australia

Venuemob (now rebranded as VenueNow) is a Melbourne-based start up offering a discovery platform to find, compare and book function facilities around Australia. They enable people to discover a variety of suitable venues through partner businesses by criteria such as cost, capacity and more. ● Acted as the initial point of contact for businesses interested in partnering with Venuemob, fielding incoming inquiries and generating cold-leads via industry knowledge and research● Operated as liaison between potential clients seeking event spaces and partner businesses, including steering towards business-specific up-sell focusses and managing venue calendars● Launched Venuemob from its initial base in Melbourne to new interstate markets, growing them to mature operations with comparable streams of income by the time I left● Helped brainstorm marketing strategies and event models that were provided as ‘value-add’ to Venuemob’s business clients

Sydney, New South Wales, Australia

Groupon is a global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services at great deals. As the original ‘daily deals’ website, Groupon provides users with experiences and products at significant price reductions while driving volume sales for local businesses. ● Acted as customer-facing BDM support with focus on expansion into interstate markets. Tasked with cold lead generation of appointments for BDMs to achieve contracts with businesses with daily quotas, which I met and exceeded everyday● Identified successful campaigns from other markets and attempted to implement them with similar partner businesses in various states, both for existing client-businesses and to establish new relationships● Operated on a spill-over basis as customer support around product orders and delivery questions using Zendesk● Acted as a post-mortem analyst for campaigns with businesses in conjunction with Account Managers, aiming to fine-tune campaigns and improve retention rates for business clients

Melbourne, Victoria, Australia