- Identified, evaluated and executed property acquisition opportunities, overseeing the entire acquisition process. Successfully purchased approximately 400 street properties and two new-build developments valued at £7million and £17million.- Developed and implemented strategies to maximise returns and increase asset value within the property portfolio.- Led the data migration project as part of the in-sourcing project, ensuring accurate data cleansing, preparation and verification for the new property management software.- Led, managed and recruited the newly formed asset management team, including an Asset Manager, Compliance Coordinator and Repairs Coordinators providing guidance, support and fostering a high-performance culture.- Procured and mobilised the repairs and compliance contractor.- Established a Damp and Mould Programme to address and resolve all damp and mould issues in properties.- Procured and initiated a comprehensive Fire Door Programme.- Procured a block management company to oversee and manage all Lampton Homes freehold properties.- Wrote the new asset management policies and procedures.- Led the project to consolidate property insurance from multiple suppliers into a single policy, achieving significant cost savings and improved service.- Conducted financial analysis and feasibility studies for acquisitions and redevelopment projects, providing recommendations to Board and Senior Leadership Teams.- Monitored property performance, analysed market trends and implemented value enhancement initiatives.- Collaborated with internal teams and external stakeholders to ensure effective property management and communication

- Ensured acquired properties met quality standards, regulatory compliance and provided good quality accommodation.- Oversaw building works related to acquisitions and maintenance, ensuring value for money.- Maintained the existing property portfolio, planning and implementing major and cyclical works efficiently.- Ensured the maintenance service provided to tenants was responsive and of high quality.- Coordinated with the London Borough of Hounslow to maintain good relationships and effective communication regarding acquisitions and refurbishments.

- Sourcing & presenting new opportunities to the Board and Senior Leadership Teams including visitation and inspections.- Effective management of existing portfolio within budget.- Negotiation of terms, leases and licenses.- Management of relationships with brokers, agents and solicitors.- Effectively managing stakeholders to deliver on agreed strategic and business KPIs.

- Managing a £580m property portfolio of 460 units with a rent roll of £7.6m. - Line management responsibility for a team of appointed Property Managers, including mentoring on a day-to-day basis, with responsibility for performance standards and delivery of objectives.- Working with Head of Portfolio Management and Asset Management to deliver agreed strategic & business KPIs. - Provision of portfolio management for an allocated portfolio, which includes a variety of tenures including Reversionary, Assured Periodic and Assured Shorthold Tenancies in Freehold, Share of Freehold or Leasehold residential properties.- Overall responsibility to maximise the yields from a mixed tenure portfolio that will comprise of AST, Regulated, Assured, Company and Commercial tenancies. - Manage negotiations for vacant possession.- Continuously recommending and implementing added value opportunities as well as providing options and opportunities to improve the performance of the portfolio.- Managing the Capital expenditure budget to improve asset value and rental performance in association with the Head of Portfolio Management and Asset Manager.- Oversee the Revenue expenditure budget in accordance with the business plan objective.- Undertake property inspections in accordance with KPI diary requirements and liaise with tenants externally where required.- Oversee rent review and lease end submissions.- Identify planning and development opportunities – continually assess and where commercially viable, recommend and progress a programme of asset enhancement through planning gain by liaising with planning advisors and architects; liaise with the Asset Manager and the Head of Portfolio Management.- Liaise with all professional advisors such as surveyors and solicitors where necessary.- Liaise with appointed legal team to commercially manage and process any legal claims.

- Managing a £63m property portfolio of 230 mixed tenure units with a rent roll of circa £1.6m.- Responsibility to maximise the yield from the allocated portfolio and optimise the output of the gross to net value.- Recommending options and opportunities to improve the performance of the portfolio.- Managing Capital expenditure budget to improve asset value and rental performance.- Overseeing the Revenue expenditure budget in accordance with the business plan objective.- Delivering of performance based targets for specific portfolios under management as agreed with each client/fund.- Working with Asset and Fund Managers to provide performance data and strategy input for portfolio management, to provide property knowledge and general advise as a service provider.- Undertaking property inspections in accordance with KPI diary requirements and recording property conditions on the Qube Property Management database.- Liaising with the Credit Control, Tenancy Renewal and Gas Team departments to ensure diary management is completed to meet legislation.- Planning and Development – providing a periodic portfolio review with detailed information and strategy advice for each fund portfolio.- Working with Property Administrators to ensure all administration procedures are implemented in the correct manner.- Overseeing rent review and lease end submissions, managing tenancy successions and transfers as appropriate.- Responsibility for all statutory compliance requirements for the allocated portfolio.- Overseeing the management of rent arrears in accordance with strategic KPIs.- Managing negotiations for vacant possession, disrepair claims and grants. Attending FTT related inspections & Tribunals.- Overseeing the set-up of new properties on purchase and integrate into portfolios systems.- Identifying planning and development opportunities.- Delivering regular management KPI and diary reports on a monthly basis and as required.

- Managing a portfolio of approx. 400 units which includes a variety of tenures – Assured Shorthold (A.S.T.), Statutory (Regulated), Leaseholders, and service charge blocks.- Dealing with the day-to-day management of the units including planned maintenance, value enhancement through rental increases, negotiations for vacant possession and disrepair claims/grants.- Visiting tenanted units and liaising with tenants concerning any matters relating to their property.- Working closely with Management Surveyors regarding tenanted repairs resulting from Leasehold responsibilities e.g. insurance related matters.- Managing maintenance issues relating to properties & arranging any necessary quotations & repairs as required, - Visiting vacant properties and drawing up schedule of works with the contractors, including procurement of contractors/quotes and ensuring quality is of high standard & completed on time. - Working closely with the rent department to tackle arrears & making sure that tenants are able to keep to the agreements.- Carrying out inspections of properties in the portfolio.- Liaising with enquiry agents where searches are necessary in dealing with illegal sub-letting by tenants, Investigating possible Sub-lettings, liaising with solicitors regarding the action that will be taken.- Liaising as necessary with solicitors regarding properties and repossessions as well as attending court on behalf of the company.- Carrying out all associated administrative/clerical tasks as required; writing up orders for repair works, making sure the files of the tenants are kept up to date with all the relevant information, writing to tenants on a variety of issues.- Covering the Tenant Liaison Officer in their absence while still carrying out my duties. - Liaising with all other area offices, head office relating & external agencies on a variety of matters e.g major works approvals, Housing Benefit etc.

- First point of contact for every call to Catalyst Housing. - Dealing with customers that phoned the call centre effectively while also building customer relations.- Taking payments, helping tenants with their arrears by setting up payment plans and dealing with any general enquires.- Inputting quotes, reports and completion dates onto the maintenance system and forwarding to the relevant surveyor. - Effectively logging and dealing with the out of hours answer phone and the day to day answer phone.- Dealing with all repair calls and also logging emergency job log repairs and making sure that all the necessary further works is raised.- Management of complaint forms.- Liaising with the contractors to make sure that work is completed to a high level and managing expectations of the tenants to make sure that all repairs were done to a satisfactory level.- Using a range of different in-house software's effectively to make sure that the tenants needs are fully met. - Liaising with other departments such as the surveyors, neighbourhood managers and their assistants, the allocations department, finance, Business development and Marketing, the partnering contractors and also other contractors that are used. - Dealing with arrears and setting up realistic payment plans with tenants and leaseholders.- Advising tenants on the different options open to them regarding housing benefit, rent to homebuy, shared ownership.- Helping with the induction of new staff to customer services.