> Provided comprehensive remote administrative support to the CEO and executive team. > Managed complex calendars, scheduled meetings, and coordinated with international time zones. > Handled travel arrangements, including flight bookings, accommodation, and itinerary planning. > Prepared, edited, and proofread documents, reports, and presentations with a strong attention to detail. > Acted as a gatekeeper for email and correspondence, screening and prioritizing messages. > Assisted in project management tasks, research, and creating workflow charts. > Maintained and organized important files and documents using cloud-based storage and file-sharing platforms. > I contributed to talent acquisition efforts within our organization

Provided prompt and friendly customer support via email, chat, and phone channels. Assisted customers with product inquiries, order processing, and issue resolution. Maintained a high level of knowledge about products, policies, and procedures. Actively listened to customers' concerns and resolved issues in a professional and empathetic manner. Collaborated with the technical team to escalate and resolve complex technical issues. Maintained accurate and detailed records of customer interactions in the CRM system. Consistently met or exceeded customer satisfaction and response time targets.