Neebha Baidya Email & Phone Number

Mascot, New South Wales, Australia

• Advised customers on product selections and services tailored to their specific needs and preferences.• Followed established communication protocols, policies, and operational procedures to ensure effective customer service delivery.• Managed account upgrades and cancellations promptly and accurately in accordance with customer requests.• Resolved customer complaints by offering viable alternatives and solutions, ensuring satisfactory resolution.•… Show more • Advised customers on product selections and services tailored to their specific needs and preferences.• Followed established communication protocols, policies, and operational procedures to ensure effective customer service delivery.• Managed account upgrades and cancellations promptly and accurately in accordance with customer requests.• Resolved customer complaints by offering viable alternatives and solutions, ensuring satisfactory resolution.• Maintained high levels of customer satisfaction through attentive service and follow-up, ensuring customers were content with their purchases or services.• Provided timely responses to customer inquiries, fostering positive interactions and enhancing overall customer experience.• Demonstrated a keen understanding of customer needs and requirements, effectively recommending appropriate products and services.• Maintained up-to-date knowledge of company products, pricing, and policies, ensuring accurate information delivery to customers. Show less

Sydney, New South Wales, Australia

• Assisted customers in completing purchases, locating items, and enrolling in loyalty programs to enhance satisfaction and increase sales.• Provided customer support by answering questions and fulfilling requests promptly and effectively.• Contributed to team success by performing tasks efficiently and accurately.• Addressed inquiries regarding store policies and resolved concerns to ensure a positive customer service experience.

Australia

• Assisted in gathering data and supporting project teams to facilitate smooth project execution.• Aided clients and customers in budget tracking, project evaluation, monitoring, and analysis to ensure project success.• Created detailed project reports to effectively monitor and track project progress.• Developed comprehensive project plans and budget timelines to ensure project milestones were met.• Collaborated with the recruitment team to source suitable candidates for… Show more • Assisted in gathering data and supporting project teams to facilitate smooth project execution.• Aided clients and customers in budget tracking, project evaluation, monitoring, and analysis to ensure project success.• Created detailed project reports to effectively monitor and track project progress.• Developed comprehensive project plans and budget timelines to ensure project milestones were met.• Collaborated with the recruitment team to source suitable candidates for projects using platforms such as Job Adder and LinkedIn Recruiter.• Established Key Performance Indicators (KPIs), analyzed project data, and provided valuable insights and recommendations for project improvements. Show less

Kathmandu, Bāgmatī, Nepal

• Managed day-to-day office operations to ensure smooth and efficient workflow.• Assisted in budgeting and financial reporting processes to support financial management goals.• Coordinated and scheduled meetings and events, optimizing organizational efficiency.• Developed and implemented new policies and procedures to enhance administrative operations.• Evaluated office processes and proposed improvements to streamline operations and increase efficiency.• Maintained current,… Show more • Managed day-to-day office operations to ensure smooth and efficient workflow.• Assisted in budgeting and financial reporting processes to support financial management goals.• Coordinated and scheduled meetings and events, optimizing organizational efficiency.• Developed and implemented new policies and procedures to enhance administrative operations.• Evaluated office processes and proposed improvements to streamline operations and increase efficiency.• Maintained current, accurate, and compliant documentation by creating and updating physical records and digital files.• Performed general office duties, including answering multi-line phones, routing calls, and messages.• Produced accurate reports, updated spreadsheets, and created presentations to support executives and enhance team productivity. Show less

Kathmandu, Bāgmatī, Nepal

• Addressed customer inquiries and issues, liaising with management to deliver satisfactory solutions.• Interacted with vendors, contractors, and professional services to coordinate orders and facilitate effective communication.• Prepared documentation and reports for office meetings and distribution, ensuring accuracy and timeliness.

Master'S Degree, Business, Erp

Bachelor Of Business Administration - Bba, Business