Neeca Servati Email & Phone Number

Manage the migration of over 450 contracts for the IBM Truven Analytics acquisition. Generate contract pricing with a total annual value of $26 million. Develop reports highlighting analytic insights for internal monitoring and visibility into the progress of the campaign for the CEO, Board, and executive teams. Establish workstream processes to coordinate flow of information internally across business units and externally with IBM and prospective clients. Collect and verify source data required for financial and operational reporting. Oversight of sales progression and campaign account management.

Provide analytic strategy and senior leadership in support of Centers for Medicare and Medicaid Services (CMS) contracts and government grant programs: Transforming Clinical Practice Initiative (TCPI) and Hospital Improvement Innovation Networks (HIIN) [$60 million contracts]. Manage direct reports, interdisciplinary business units, and technology teams for program development, report generation, and strategy execution necessary to drive operational change and achieve program goals. Use of analytics to develop and implement program strategy through the identification of performance improvement opportunities in over 300 hospitals and 1900 physician practices. Create program assessment and evaluation metrics to monitor progress through dashboard development.

Greater Atlanta Area

Responsible for the development and management of a $700M annual regional labor and productivity budget for 20 Tenet hospitals across six states. Regional mergers, acquisitions, and divestitures steering committee member with accountability for assessing transitional clinical workforce, IT, and business unit needs. Workforce management subject matter expert to hospital CFO’s, CNO’s and COO’s. Analyze clinical, financial, and operational data to assess need and distribution of labor resources. Manage organizational labor initiatives in collaboration with regional and hospital chief executives. Establish productivity targets, create staffing plans, and monitor performance to budget. Identify internal financial risks and operational improvement opportunities. Ensure labor cost alignment with the budget.

Greater Atlanta Area

Provide coordination of Regional and National initiatives to ensure compliant patient and insurance billing. Assess operational workflows to identify the downstream impact on revenue capture, and identify solutions to optimize revenue capture through the implementation of operational process improvements. Assist revenue cycle strategic integration with driving business value through business owner partnerships to identify problems and define optimal outcomes, provide sign off on testing of new clinical, operational, and internalization workflows that impact Revenue Cycle billing and collection, conduct Revenue Cycle Regional Sarbanes Oxley (SOX) Mega audits, and communicate business impact of proposed changes to Operations workflows and processes as they impact Revenue Cycle.

Greater Chicago Area

Translate and execute corporate initiatives to multidisciplinary internal teams through the decomposition of high-level information into details required for program development. Business lead for the development of reporting products associated with Bundled Payment Models, Emergency Department Dashboards, Partnership for Patients: Hospital Engagement Network (CMS), Hospital Readmission Reduction Program (CMS), and Relative Value Unit/Code Capture projects. Identify, develop, and implement functional system requirements for business products, including product design, user interface necessities, user acceptance testing, and provision of post-implementation support. Development of web portal to allow for collection and submission of government measures. Analysis of hospital specific clinical data to establish clinical benchmarks, identify areas for improvement in code and risk capture, and testing of internal risk adjustment models.

Washington D.C. Metro Area

Provide extensive analytic, research, and client support as part of a team that delivers health care information and consulting services to federal and commercial clients. Preparation of Request for Proposal & Request for Information documents, work plan development, health services/policy market research, and project management activities. Project initiatives include clinical, educational, community outreach, data warehouse, health policy, and strategic road mapping initiatives.

Center For Wound Healing

Conduct department audits, handle documentation of in-house consults and related billing, manage patient Electronic Medical Record citations, assist in maintaining patient flow, facilitate patient care plans through communication with various health care vendors and systems, record daily department efficiency metrics, and assist the nurse manager in various administrative tasks.

Washington D.C. Metro Area

Conduct primary market research and raw data analysis to assist in identification of potential opportunities and threats, including analysis of service line utilization and efficiency. Involved in planning expansion of International Programs and initial core involvement in implementation of Kaizen and Lean processes in ambulatory clinic settings.

Washington D.C. Metro Area

Managed physician downstream revenue.

Ann Arbor, Mi

Part-time manager of a private, five-physician practice. Tasks included office scheduling, patient registration, medical record preparation, insurance verification, co-payment collection, new patient protocols, submission of written and electronic lab requisitions, inventory of private and public stock of immunizations, recycling projects and daily administrative tasks.

Master Of Science, Health Service Administration

Bachelor Of Science, Psychology