Neecha Haronga Email & Phone Number

Perth, Western Australia, Australia

• Commercial Support Officer/Reception and Officer Manager Relief - Sonic HealthPlus July 2022 – present
• Assisting the National Strategy and Innovation Manager and Office Manager.
• Used data analytics in Excel to analyse revenue, staffing, and client base for identifying growth opportunities.
• Created Quarterly Performance report by collating data from different business departments and improved data integrity by implementing Dynamics 365 CRM.
• Managed project tasks using Asana, provided administrative support to multiple teams, and oversaw office supplies and facility management.Achievements:
• Led business-wide CRM updates, securing buy-in from key stakeholders.

Perth, Western Australia, Australia

Responsible for coordinating the medical scheduling, management of records, results quality assurance and fitness for work determinations on a local, national and international level, ensuring efficient mobilisation to site for BHP OS candidates and workers.

Perth, Western Australia, Australia

• Provided customer service on Federal legislation, assessed financial hardship for urgent payment and crisis payment claims, and made referrals to social workers for various needs.
• Processed claims for child support, childcare subsidies, and national health emergency and bushfire relief, while adhering to legislative acts and anti-fraud measures.Managed calls effectively, met targets and key.

Perth, Australia

• Designing and developing holiday packages for agents
• Determining an itinerary specific to customer needs by utilising proven sales techniques
• Assisting the overseas tour operating partner company in developing brochure content and marketing programmes
• Maximising sales and customer holiday experience by suggesting upgrades
• Offering excellent customer service, dealing with complaints in a calm and diplomatic manner
• Keeping product and brand knowledge up to date

• Australian holiday specialist, providing wholesale travel services.
• Servicing direct clients and Travel Agents over the phone and email
• Providing colleagues, suppliers and agents with friendly and efficient advice and service at all times
• Liaise with colleagues and suppliers including hotels, rail, transfer and tour operators as well as all major domestic airlines
• Creating client costings/quotes using internal reservations systems
• Efficient and accurate data entry coupled with excellent time management, to service a high number of clients