Neecha Haronga Email & Phone Number

Perth, Western Australia, Australia

Commercial Support Officer/Reception and Officer Manager Relief - Sonic HealthPlus July 2022 – present● Assisting the National Strategy and Innovation Manager and Office Manager.● Used data analytics in Excel to analyse revenue, staffing, and client base for identifying growth opportunities.● Created Quarterly Performance report by collating data from different business departments and improved data integrity by implementing Dynamics 365 CRM.● Managed project tasks using Asana, provided administrative support to multiple teams, and oversaw office supplies and facility management.Achievements:● Led business-wide CRM updates, securing buy-in from key stakeholders.● Successfully negotiated and onboarded more than 300 medical providers across the nation, establishing a comprehensive Specialists network to fulfil a government contract.

Perth, Western Australia, Australia

Responsible for coordinating the medical scheduling, management of records, results quality assurance and fitness for work determinations on a local, national and international level, ensuring efficient mobilisation to site for BHP OS candidates and workers.

Perth, Western Australia, Australia

● Provided customer service on Federal legislation, assessed financial hardship for urgent payment and crisis payment claims, and made referrals to social workers for various needs.● Processed claims for child support, childcare subsidies, and national health emergency and bushfire relief, while adhering to legislative acts and anti-fraud measures.Managed calls effectively, met targets and key performance indicators, and built strong customer relationships by actively listening and addressing inquiries.

Perth, Australia

• Designing and developing holiday packages for agents• Determining an itinerary specific to customer needs by utilising proven sales techniques• Assisting the overseas tour operating partner company in developing brochure content and marketing programmes• Maximising sales and customer holiday experience by suggesting upgrades• Offering excellent customer service, dealing with complaints in a calm and diplomatic manner• Keeping product and brand knowledge up to date• Working to sales targets• Accounts payable and receivable• Data entry• Creating invoices• Office Management and providing general administration support to staff where required•Answer incoming calls and direct to the appropriate department and taking and forwarding accurate messages• Ordering stationery and kitchen supplies• Creation of accounts receivable invoices• Updating spread sheets• Processing of cheque requisitions and direct debit payments as required

Australian holiday specialist, providing wholesale travel services.• Servicing direct clients and Travel Agents over the phone and email• Providing colleagues, suppliers and agents with friendly and efficient advice and service at all times• Liaise with colleagues and suppliers including hotels, rail, transfer and tour operators as well as all major domestic airlines• Creating client costings/quotes using internal reservations systems• Efficient and accurate data entry coupled with excellent time management, to service a high number of clients• Processing payments and refunds via in house secure payment system and EFTPOS•Ticketing and travel documentation preparation• Carrying out general administrative tasks and providing administrative support to othermembers of the office including the operation of the centralised phone system• Providing coverage for other team members at the same or next highest level for the purposesof training, absences or career development• Keeping product knowledge current and applicable in a dynamic travel industry• Empathetically resolving client complaints and grievances• Accounts payable and receivable•Answer incoming calls and direct to the appropriate department and taking and forwarding accurate messages• Ordering stationery and kitchen supplies• Creation of accounts receivable invoices• Updating spread sheets