• Converted 3 Workflow rules into 1 Flow and Process Builder into APEX Trigger.• Built 1 connected app , Integration Profile and its user along with Permission set.• Constructed 1 Apex class using REST API (HTTP GET), tested using Postman , also created its test class with 100% code coverage.• Awarded for implementing 8 YouTube videos using LWC and Knowledge Articles.• Restructured Aura Components with LWC’s in Screen Flow complying with ADA (American Disability Act).• Replaced the 100% usage of old Payment object (Managed Package) with custom new object , its new fields , layouts, record types , triggers.

• Enhanced 70% Email Templates in Marketing Cloud.• Provided 40% permissions through profiles in Service Cloud.• Monitored Error Logging Reports in Production.

• Implemented Agile Fundamentals and Scrum Methodology.• Automated 70 % of ITSM process successfully.• Utilized JIRA and Confluent tools following 100% Agile process.

• Generated 1 Audit Log Table consisting of actions done by users.• Designed User Interface with Angular and updated passwords in POSTGRE SQL Database.• Produced 1 Training report of participants and displayed in UI.