Michael Mulligan Email & Phone Number

Ashburn, Va, Us

Tysons Corner, Va, Us

- Migration from GPO's to Microsoft Intune - Configuration | Deployment and management of Fortigate NGFW stack- Creation and use of Powershell scripts- Intune management to include customization- Windows Defender deployment and management- Windows Server upgrades and migrations - System hardening - Setup and Configuration of SAN - Windows 7 to Windows 10 upgrade - Microsoft 2013 to Office365 upgrade - Upgrade and maintenance of virtual infrastructure (VMware)- Hardware refresh for end users - Network documentation - Deployment and Management of EDR- Testing and evaluation of products - Active Directory and GPO Management - Switch Upgrades and Management - Microsoft Teams Deployment | Customization and End User Training- Policies and Procedures for IT and end users- Deployment | Customization | Management of KnowBe4- Deployment | Customization and maintenance of Connectwise Automate (RMM)- Mobile Device management with Intune- Deployment and management of wireless network

Tysons Corner, Va, Us

Responsible for the following projects: - Windows Server upgrades and migrations - System hardening - Setup and Configuration of SAN - Windows 7 to Windows 10 upgrade - Microsoft 2013 to Office365 upgrade - Upgrade and maintenance of virtual infrastructure - Hardware refresh for end users - Network documentation - Deployment and Management of EDR- Testing and evaluation of products - Active Directory and GPO Management - Switch Upgrades and Management - Microsoft Teams Deployment | Customization and End User Training- Policies and Procedures for IT and end users- Deployment and Management of RMM- Deployment | Customization | Management of KnowBe4

Santa Clara, Ca, Us

• Provided support to 40 employees for a Cyber Security Startup across 5 offices (Mclean, Chicago, Austin, NYC, LA)• Maintained and supported a diverse network environment which included Windows, Mac, and Linux systems.• Management and maintenance of the Active Directory environment• Management and maintenance of the 802.X network • Served as onsite engineer for maintenance, troubleshooting, and new installs of firewalls, switches, servers, and SAN’s at Raging Wire data center in Ashburn.• Management and maintenance of VMWare vSphere (vCenter, ESXi)• Developed and executed migration of data from legacy machines to new PURE Flash Array• Management and maintenance of DUO, Slack, Veeam, G Suite, Synology, AssetManage, X-Ways, EnCase, Sharefile, DataWatch, GoDaddy, O365, Meraiki AP’s• Created technical documents for software, systems, and solutions• Created network diagrams with Visio• Created policies and procedures for onboarding, offboarding, purchasing, disaster recovery/business continuity plans, and data archiving • Provided training and support for all technical and non-technical staff• Setup accounts with vendors for purchasing• Setup and deployed the Asset Management/Inventory system• Setup and deployed Freshdesk ticketing system• Responsible for licensing of VMWare and Microsoft

Washington, District Of Columbia, Us

To ensure the streamlined operation of the IT Department in alignment with the business objectives of the organization.Plan, coordinate, direct, and design IT-related activities of the organization, as well as provide administrative direction and support for daily operational activities of the IT department.Work closely with decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. Define and implement IT policies, procedures, and best practices.

Washington, District Of Columbia, Us

An experienced IT Professional who focuses on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. Combining technical expertise with problem solving and decision making skills and a deep understanding of business and technical environments to quickly resolve support issues. Considers all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs while adhering to business and technical requirements and constraints. Primarily responsible for the maintenance and support of PC desktops, installing and testing line-of-business applications on end-user computers, and physically making changes to user desktops or re-images as required.Having used previous versions of Microsoft Windows desktop operating systems and has experience with Microsoft Windows Server operating systems. The job requires me to keep my skills and knowledge current with new versions and updates of technology as defined by the business environment. Conducts most server management tasks remotely by using Terminal Server or other administration tools.

Onsite business advisor and technical support representative responsible for technical solutions for organization. Provide business support and serve as point of contact (POC) for client coordination with vendors. Conduit and originator of all correspondence, conferences, meetings and questions regarding client technology. Available core work hours weekdays, to include24/7 on-call for issues and projects as necessary.• Work independently within established policies and procedures to provide phone and remote desktop/troubleshooting support for Windows and line-of-business applications• Provide support for printers, faxes, A/V equipment, Avaya phone system, Blackberry, iPAD and other equipment• Prepare new and used machines for deployment including migrating data, installing system/software updates, line-of-business applications and customizing user desktops/laptops• Communicate technical information to clients in non-technical language to ensure clear understanding• Track and resolve all client calls in a timely manner and record resolution in ticketing system• Solicit customer feedback to improve service• Compile and provide client with monthly executive summaries to report network health, service summary, observations and recommendations• Perform routine server monitoring and maintenance• Perform and supervise data back-up and perform system administration as needed

Top producing senior sales representative for one of the largest tenured auto transport brokerage firms in the nation leading the industry in customer service with more than 6,500 customers a year.• Developed and maintained accounts with more than 35 auto dealerships, freight forwarders, and moving companies• Secured regular accounts with two of the largest Mercedes-Benz dealerships in the country • Formulated transport pricing structure for services according to profitability requirements • Managed customer rating website to procure new business• Coordinated logistics between customers and third-party vendors• Developed and managed customer surveys focusing on enhancing customer experience• Provided phone and remote desktop/troubleshooting support for Windows and line-of-business applications• Provided support for printers, faxes, and Avaya system

Falls Church, Virginia, Us

School Age Child Care is a Fairfax County Office for Children program that offers professional group care during non-school hours for students attending kindergarten through sixth grade.• Planned, prepared and carried out daily projects and activities for groups of elementary school age children• Scheduled long-term semester curriculum• Maintained First Aid and CPR certification

• Planned and organized various land surveys to determine precise location and measurements of points, elevations, lines, area and contours of assigned projects. Researched previous survey evidence, maps, deeds and additional data needed for the survey, while maintaining notes and sketches to ensure accurate data.• Served as member of survey crew for numerous large-scale projects such as the WWII Memorial, Lincoln Memorial update, and Dulles International Airport expansion.