2013 June – till date – Senior Officer – TESCO Hindustan Service Centre Private Ltd Audit and provide feedback to first level officers on their daily routines Provide training to new joiners and provide support during their first month on the job Conduct refreshers on topics that need improvements Providing day to day administrative support including email & calendar management, International Travel, etc Prepare and present performance packs for weekly KPI reviews Involve and collaborate with team and other support functions to improve and simplify processes Identify process gaps through audits and ensure training documents are updated